National Holidays Reviews 12,735

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and positive attitude, making interactions pleasant and productive. Many people found the holidays to be well-planned and enjoyable, appreciating the overall experience. The booking process is often highlighted as easy and efficient, with many consumers noting the professional and helpful assistance received. However, some customers also noted issues with the service, particularly regarding extended travel times due to numerous pick-up points and feeder coach arrangements, which led to discomfort and delays. A few other people also felt that the location of hotels was sometimes inconveniently far from their intended destinations or events.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being pleasant,... See more

Holidays

Customers had positive experiences with holidays, often praising the good value, nice hotels, and easy... See more

Service

People report ambiguous experiences with service. Many customers praise the punctuality of coaches, the... See more

Location

Consumers find location to be ambiguous, with some praising convenient pickup points and well-chosen... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and efficiency of... See more

Based on these reviews

Rated 4 out of 5 stars

Enjoyed Scarborough and the Grand Was surpri no routine was ok. We didn't have any problems but a lot of others did. Bit of a warren easy to get lost and definitely needs a lot of work. No room ser... See more

Company replied

Rated 4 out of 5 stars

The holiday was great in general Staying at the Grand Hotel waa a nice experience. However the check in was very slow. Being a non meat eater. The breakfast had plenty of choice. The d... See more

Company replied

Rated 5 out of 5 stars

Coach arrived on time, seat allocation was good, plenty of comfort breaks and driver was courteous, friendly but professional. Accommodation was very good, clean snd spacious. Good acceptable snd ente... See more

Company replied

Rated 5 out of 5 stars

My recent holiday for solo travelers to Prague at Christmas was absolutely amazing. We had driver Luckaz and gide Ann they both were done everything to feel us brilliant. Very well planned holiday o... See more

Company replied


Company details

  1. Tour Operator

About National Holidays

Written by the company

The Home of Brilliant Value Coach Breaks

Here at National Holidays, we live and breathe excellent getaways. We’ve got a wide range of affordable coach packages to suit every budget, and if you’re looking for an unforgettable break or holiday in the UK, Ireland or Europe, then we’ve got just the ticket.

With over 25 years of experience in the coaching industry, we know a few things about what makes a perfect short break away. And travelling with the UK’s leading specialist in coach holidays has its perks, because we’ve got a well-stocked catalogue of thousands of adventures for you to choose from!

From Shows & Events and Family Fun to our ever-popular Mystery Tours, we literally have 1000’s of holidays and short breaks for you to choose from in the UK and further afield.

Our collections are jam-packed with excursions and bursting with variety, but with one very important thing in common; they promise excellent value for money.

Not only that, we guarantee simple and hassle-free travel, with everything from return coach travel, transfers, accommodation and entry tickets included in your package.

Visit our website to find out more and book >>> www.nationalholidays.com.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 5 out of 5 stars

Happy

It was really easy to be connected and the person was friendly and very helpful i would recommend them now and will give another one after the weekend holiday is over so far so good

April 17, 2026
Rated 5 out of 5 stars

I booked to do the Coronation tour

I booked to do the Coronation tour. My booking was dealt with very professionally and also organised specific seating at the front of the coach, which was an asset for a small cost in price.

April 17, 2026
Rated 5 out of 5 stars

We had a lovely weekend on the canal…

We had a lovely weekend on the canal boat and the train the following day. I would do the same weekend again.

April 8, 2026
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Reply from National Holidays

We're happy to hear that you had a lovely weekend on the canal boat and train! Thank you for your positive feedback; we appreciate you sharing your experience.

Rated 5 out of 5 stars

I was able to book by phone with a very…

I was able to book by phone with a very friendly and helpful person,most companies refer you to the websites.

April 15, 2026
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Reply from National Holidays

We're happy to hear that you had a positive booking experience and that our team member was so helpful! Thank you for sharing your kind words with us.

Rated 5 out of 5 stars

Very knowledgeable agent

Very knowledgeable agent, knew what we needed to know, and booked what we asked for

April 15, 2026
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Reply from National Holidays

We're happy to hear that our agent's knowledge and service met your needs and expectations. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Was my first time out with National…

Was my first time out with National Holidays and had a lovely time in the Isle of Wight. Good value holiday, nice hotel, good driver, and easy enough booking process. Would do it all again!

February 27, 2026
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Reply from National Holidays

We're happy to hear that you had a lovely first trip to the Isle of Wight with us! It's great to know you found the holiday good value and the booking process easy. We appreciate your feedback!

Rated 5 out of 5 stars

Easy to contact and to complete payment…

Easy to contact and to complete payment but no iternary given

March 28, 2026
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Reply from National Holidays

We appreciate your feedback and are happy that contacting us and payment were easy. We will address the missing itinerary issue.

Rated 5 out of 5 stars

Great Holiday

Great Driver, good hotel, excellent food good entertainment

April 6, 2026
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Reply from National Holidays

We're happy you had such a positive experience with the driver, hotel, food, and entertainment. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

National holidays

Easy to ring and book
Pleasant staff dealing with your booking
Highly recommend

April 10, 2026
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Reply from National Holidays

We're happy to hear that our booking process was easy and our staff pleasant. Thank you for your recommendation and positive feedback!

Rated 5 out of 5 stars

Mick the coach driver

Mick the coach driver

April 6, 2026
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Reply from National Holidays

We appreciate you mentioning the coach driver. We're so glad you had a positive experience with us and thank you for your review.

Rated 5 out of 5 stars

Far Better than Expected ,Have already…

Far Better than Expected ,Have already given a review? 4.5hrs to get to Rotherham from Leeds due to additional tour of West Yorkshire pick up points .2Hrs between comfort breaks is pushing it for oldies!

April 6, 2026
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Reply from National Holidays

We're glad you enjoyed your experience. We appreciate your feedback regarding the extended travel time due to multiple pickups and the comfort break intervals. We will consider this to improve future tours.

Rated 5 out of 5 stars

Lady was lovely and informative letting…

Lady was lovely and informative letting us know what was available to us allowing us to upgrade. Looking forward to trip. 😀

April 6, 2026
National Holidays logo

Reply from National Holidays

We're delighted you found the assistance helpful and informative, especially regarding the upgrade options. We appreciate your feedback and hope you enjoy the trip!

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