National Lighting Reviews 

One glass shade arrived broken but they speedily sent me a replacement. Light lovely quality

My lamps were damaged in transit. I emailed customer services informing them and that I had refused to accept the package i received a swift response my replacements would be with me Monday . They have arrived all in one piece. They are the Bay bathroom wall lights and they are lovely. Thank you Sonia.

Julia and Louise were both wonderful trying to sort out my delivery with Fedex.
It took about 5 days before Fedex delivered it to a pick up point.
In fact Julie went as far as organising a replacement delivery.
this is an example of excellent customer Service.

Purchased a light fixture which was missing a rubber washer. Sonia arranged for a replacement and all sorted quickly and without fuss!
Outstanding aftersales support which is uncommon in today's world and for which I'd highly recommend.

Sadly the first set of lampshades that I received were damaged but a very prompt response from customer service meant that the replacements arrived the next morning. The new ones were perfect. I will definitely use the company again as the have a great choice of lights and accessories and fast delivery coupled with a very efficient customer service should there be any problem.

I had a fantastic experience with customer service, thanks to Sonia! She handled my faulty product return quickly and professionally. From start to finish, Sonia kept me informed, made the process hassle-free, and arranged a prompt replacement. Her friendly attitude and efficient service turned a frustrating situation into a smooth and positive one. It's rare to find such dedicated support—Sonia truly went above and beyond. Thank you for the excellent help!

When placing an order 5 of the items were out of stock online - Jennifer went above and beyond and organised a delivery from one of the stores that held stock.
Very happy with the items bought and extremely happy with the service - thank you

I contacted customer service after one of my bollard lamps was damaged. At first the item was out of stock and was not listed on the website. Sonia was so helpful in sorting out a replacement light for me, it was ordered & delivered within 24 hours. I can only say it was a pleasure to receive such a great service.
Thank you,
Tony Pritchard

A product had a small piece of damage that would make it unsafe to use. Great customer service in offering a refund or replacement and I went for the latter and it has been sent next day delivery. Perfect...thank you so much

Excellent customer service assisting with a return. Thank you.

I contacted national lighting for a replacement shade for a light I had purchased 3 years ago. They went above and beyond to help me with my request and the item arrived one day after placing the order. Jennifer was helpful and kind. Thank you!

Excellent customer service to resolve a missing part - Thank you Sonia! Our light provides such a wow factor and is amazing value for money

Fantastic customer service & aftercare, 6* from me!

Rapid response and excellent service from Customer Service team. Highly recommend this company. Also my go to for lights.

The Mayala 5 light chandelier is perfect. It arrived promptly and packed extremely well, which was crucial to keep the delicate glass rods from breaking. The electrician had no problems fitting the brass frame and I fitted the glass drops myself. This was very easy although it took me nearly two hours to unwrap and fit them! There were a few spares too. I'm delighted with the chandelier!

I had a poor experience at a local branch, but Louise at head office and her team were outstanding, the sorted it out no bother, took the time to call back , thank you guys for listening. Top marks.

Fantastic service from Sonia. The lamps that I received are gorgeous!

I emailed them regarding some failed lights that were still under warranty and was very impressed to receive a return email within less than an hour. Replacement lights were shipped out after verification.
Without question, outstanding customer service. It’s good to find companies that really do care about their customers.

I duplicated my order by mistake (my fault) I spoke to Sonia in sales who organised the collection of the incorrect item and my refund, all done to perfection.
My correct order was excellent quality and I would highly recommend National Lighting ***** 👍

From ordering to delivering was roughly 20 hours. I was shocked when it turned up the next day.
Well packaged and a beautiful light fitting at a great price. Highly recommended