National Lighting Reviews 

448
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, knowledge, and positive attitude in resolving queries. Many people appreciate the speedy delivery service, noting that orders often arrive much faster than anticipated and are well-packaged. The ordering process is generally described as easy and straightforward, with consumers finding competitive pricing. However, some customers also noted issues with product quality or functionality, such as faulty lampshades, bulbs changing color, or items not working as advertised. A few other people also felt that some products arrived with missing components or manufacturing defects.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quality, competitive pricing, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy ordering process and efficient... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some light fittings and lamps from their website at 9:30 Pm thursday, order was dispatched friday, arrived saturday. Well packaged, products were exactly as described on their site, competitiv... See more

Rated 5 out of 5 stars

Really helpful staff answered all my questions before ordering. There was a delivery error, probably my fault, but again the person I spoke with was excellent and a new delivery was arranged for the n... See more

Rated 5 out of 5 stars

I ordered a floor lamp,we were kept up to date from when the order was received,the packing was amazing everything packed separate,plenty of cardboard boxes and tissue all put into one box,I ordered... See more

Rated 5 out of 5 stars

I went into the Bletchley branch today as i have been having issues in matching an old light fitting in our house. Brian Burrowes assisted me and I found his knowledge , his demeanour and how he... See more


Company details

  1. Lighting Store
  2. Electrical Supply Store
  3. Light Bulb Supplier
  4. Manufacturer

Written by the company

For all your lighting needs. Shop with us online or at your local trade counter. - The lighting destination for the trade since 1993 - Free next day delivery on online standard product orders over £50 - Same day Click & Collect from any of our nationwide trade counters


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(448)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered tracks and several led lights

Ordered tracks and several led lights. Had slight problems with some lights but this was sorted by customer service very quickly and positive. I always think problems happen but it’s about how they dealt with that makes a company. Communication was quick and excellent so would use again and recommend this company. Great service and good prices,

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic …

Quality company… lights ordered the night before and the next morning they were delivered. Can’t fault them, excellent service, excellent quality and very competitive prices. Ace company

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Louise from Customer Service team was really helpful to return my items as the product did not fit into my ceiling.
Product was great, its shame though I had to return it but will definitely keep shopping here given the high standard of customer service.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dealt with National lighting…how…

Dealt with National lighting…how refreshing to deal with a company who does their best in customer services.
Quick to deliver..quick to communicate ..polite courteous in every way.
National lighting gets a 10/10 from us 👍😀

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and good customer service

The item I ordered arrived promptly. It was not suitable. Customer service were easy to contact, personable and helpful. I was about to go on holiday, so the return was delayed. They facilitated the return without any fuss.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fast response to the customer

I would like to thank Jennifer for your help. Although the light bulb which I bought is not working within two months, she helped me to do refund as soon as possible. Very efficiency and fast response to the customer.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. No mess, or fuss using them and next day delivery. Also more reasonably priced than others.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, unfortunately the lights we ordered were not suitable for our needs, emailed Hafsa at customer services, lights returned, refund offered and we were notified of the refund quickly. Would not hesitate to use this company again. Very professional, polite, responsive and quick service.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Go above and beyond

Go above and beyond

Louise from customer service was kind, considerate and quick to sort out my mishap with the courier company. What a credit to your team, thank you Louise.

The light was received and it was stunning looks amazing up! Had so many compliments, my mother in law now wants to place an order and I will be ordering another for another room in the house.

Thank you again, in future I will come here to look as there is so much variety and quality is amazing!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressive customer service from…

Very impressive customer service from Hafsa. Emailed them about a broken light pull cord on a wall light. The following day they replied to say that they had sent a replacement. Couldn't fault their service. Thank you 🙏

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I like the product I purchased and when I had an issue with it they resolved it over and above expectations in a timely manner. Very pleased.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Hafsa was amazing

Hafsa was amazing. She dealt with my issue in a matter of minutes. Everything was sorted in no time at all. I was very happy. It’s rare to get real customer service these days, however Hafsa is living proof that true values still actually exist. Go on girl!

October 7, 2024
Unprompted review

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