Ordered some light fittings and lamps from their website at 9:30 Pm thursday, order was dispatched friday, arrived saturday. Well packaged, products were exactly as described on their site, competitiv... See more
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For all your lighting needs. Shop with us online or at your local trade counter. - The lighting destination for the trade since 1993 - Free next day delivery on online standard product orders over £50 - Same day Click & Collect from any of our nationwide trade counters
Contact info
Unit 8, Grand Union Trading Estate, Abbey Road, Park Royal, NW10 7UL, London, United Kingdom
- 020 8963 7070
- helpdesk@nationallighting.co.uk
- nationallighting.co.uk
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Replied to 100% of negative reviews
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I wanted to express my sincere…
I wanted to express my sincere appreciation for the exceptional service I received from your company. I placed an order at 11 AM for next-day delivery, and I was pleasantly surprised to find my order at my door the very next day at 8 AM, with no extra charge involved.
It’s clear that National Lighting truly cares for its customers, going above and beyond to ensure that everything is delivered in perfect condition and on time. This level of service is commendable and has made my experience a great one.
Thank you for your commitment to excellence; I will certainly recommend National Lighting to others!
Great range and great service
I'd spent ages looking for the right lampshade to match the decor, and National Lighting was the only place that had what I needed - it's a really good range. When an item was damaged in transit they replaced it without question and their customer service was attentive and helpful.
Great service
Ordered LED's and they were delivered the next day, great service, thanks Hafsa
Bollard lights ordered
Bollard lights ordered. Came next day. Great product. Very happy with it.
More importantly made mistake of ordering twice on line. Customer team were superb. Arranged collection of duplicate order and refund with no fuss. Excellent.
A very good experience
A very good experience. National lightings administration paired with Fed-ex delivery took one day delivery.
Would highly recommended on this experience.
…warranty
Had a slight issue with a faulty bulb on a light unit issue, a replacement was sent out next day, wonderful and sorted immediately.
mike
Customer Service is excellent
Our purchase was delivered promptly but after assembly the recommended bulb would not fit. On calling National Lighting, Hafsa sorted out a replacement which again arrived quickly. This experience was so helpful they still get 5 stars for a job well done. Great value price as well.
Great company we use regularly
Great company we use regularly. Even on returning items the customer Serviceteam are extremely helpful and the refund is issued promptly.
Great Company
The order was processed and delivery came the next working day. Although one of the lampshades was damaged a replacement was sent out the next day.
Great products, reliable customer service.
Great customer care and service
Great customer care and service. I would highly recommend this company, and will definitely be using them again.
No response
Lucky it was just a small order but they did not send me the extrusion for my led light strip. will not answer email. very disappointed. will need to seek a part refund through the credit card.
What can I say … Hafsa has been…
What can I say … Hafsa has been fantastic and has managed to resolve my issues expeditiously. She should get a pay rise for being very professional at her job. 10/10
Great customer service
I had to return the item I ordered as my builder had progressed beyond being able to fit it. Hafsa did a great job advising the best way to do this and when I enquired about the refund, Hafsa got it sorted out immediately.
Great customer service and I wouldn't hesitate to buy from them in the future
Many thanks!
Went above and beyond with customer…
Went above and beyond with customer service prompt and helpful to replace a part which my electrician lost. Thank you so much.
Good customer service
Amazing customer service
Fantastic customer service from this company, would definitely recommend purchasing from them. Although the courier lost my order they were great, reshipped again rather than wait for FedEx to find it and then refunded the shipping which they did not have to do.
Things goes wrong, this is a great example of how a very good company deals with and resolves a problem quickly.
Will buy from again, well done!
Great Customer Service
Great selection of lighting products and very competitive prices. Customer service is top notch too. I had a couple of outside lights fail after 10 months and they replaced them very quickly without jumping through a load of hoops first.
Great service from start to finish…
Great service from start to finish including the after sales service from Hafsa when I had to return a few of the lights because i had over ordered. I will definitely use them again and have no reservations in recommending them for everyone.
Glyn in Coalville Leicestershire
Fantastic experience with National…
Fantastic experience with National Lighting. Cheapest price for my item but top quality service, from ease of ordering, quick secure delivery and very fast customer service response with a query I had. Will be a repeat customer. 👍
Excellent service
(We rarely write reviews but) … we were so impressed with the response regarding our recent purchase of lamps . Unfortunately one lamp was slightly faulty but it has been replaced efficiently and without hassle. Communication was excellent.
Would definitely recommend this company 👍
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