National Lighting Reviews 

448
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, knowledge, and positive attitude in resolving queries. Many people appreciate the speedy delivery service, noting that orders often arrive much faster than anticipated and are well-packaged. The ordering process is generally described as easy and straightforward, with consumers finding competitive pricing. However, some customers also noted issues with product quality or functionality, such as faulty lampshades, bulbs changing color, or items not working as advertised. A few other people also felt that some products arrived with missing components or manufacturing defects.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quality, competitive pricing, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy ordering process and efficient... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some light fittings and lamps from their website at 9:30 Pm thursday, order was dispatched friday, arrived saturday. Well packaged, products were exactly as described on their site, competitiv... See more

Rated 5 out of 5 stars

Really helpful staff answered all my questions before ordering. There was a delivery error, probably my fault, but again the person I spoke with was excellent and a new delivery was arranged for the n... See more

Rated 5 out of 5 stars

I ordered a floor lamp,we were kept up to date from when the order was received,the packing was amazing everything packed separate,plenty of cardboard boxes and tissue all put into one box,I ordered... See more

Rated 5 out of 5 stars

I went into the Bletchley branch today as i have been having issues in matching an old light fitting in our house. Brian Burrowes assisted me and I found his knowledge , his demeanour and how he... See more


Company details

  1. Lighting Store
  2. Electrical Supply Store
  3. Light Bulb Supplier
  4. Manufacturer

Written by the company

For all your lighting needs. Shop with us online or at your local trade counter. - The lighting destination for the trade since 1993 - Free next day delivery on online standard product orders over £50 - Same day Click & Collect from any of our nationwide trade counters


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(448)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wanted to express my sincere…

I wanted to express my sincere appreciation for the exceptional service I received from your company. I placed an order at 11 AM for next-day delivery, and I was pleasantly surprised to find my order at my door the very next day at 8 AM, with no extra charge involved.

It’s clear that National Lighting truly cares for its customers, going above and beyond to ensure that everything is delivered in perfect condition and on time. This level of service is commendable and has made my experience a great one.

Thank you for your commitment to excellence; I will certainly recommend National Lighting to others!

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great range and great service

I'd spent ages looking for the right lampshade to match the decor, and National Lighting was the only place that had what I needed - it's a really good range. When an item was damaged in transit they replaced it without question and their customer service was attentive and helpful.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Bollard lights ordered

Bollard lights ordered. Came next day. Great product. Very happy with it.
More importantly made mistake of ordering twice on line. Customer team were superb. Arranged collection of duplicate order and refund with no fuss. Excellent.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience. National lightings administration paired with Fed-ex delivery took one day delivery.
Would highly recommended on this experience.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

…warranty

Had a slight issue with a faulty bulb on a light unit issue, a replacement was sent out next day, wonderful and sorted immediately.
mike

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service is excellent

Our purchase was delivered promptly but after assembly the recommended bulb would not fit. On calling National Lighting, Hafsa sorted out a replacement which again arrived quickly. This experience was so helpful they still get 5 stars for a job well done. Great value price as well.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

The order was processed and delivery came the next working day. Although one of the lampshades was damaged a replacement was sent out the next day.
Great products, reliable customer service.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

No response

Lucky it was just a small order but they did not send me the extrusion for my led light strip. will not answer email. very disappointed. will need to seek a part refund through the credit card.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

What can I say … Hafsa has been…

What can I say … Hafsa has been fantastic and has managed to resolve my issues expeditiously. She should get a pay rise for being very professional at her job. 10/10

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had to return the item I ordered as my builder had progressed beyond being able to fit it. Hafsa did a great job advising the best way to do this and when I enquired about the refund, Hafsa got it sorted out immediately.
Great customer service and I wouldn't hesitate to buy from them in the future
Many thanks!

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Fantastic customer service from this company, would definitely recommend purchasing from them. Although the courier lost my order they were great, reshipped again rather than wait for FedEx to find it and then refunded the shipping which they did not have to do.

Things goes wrong, this is a great example of how a very good company deals with and resolves a problem quickly.

Will buy from again, well done!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great selection of lighting products and very competitive prices. Customer service is top notch too. I had a couple of outside lights fail after 10 months and they replaced them very quickly without jumping through a load of hoops first.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish including the after sales service from Hafsa when I had to return a few of the lights because i had over ordered. I will definitely use them again and have no reservations in recommending them for everyone.
Glyn in Coalville Leicestershire

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with National…

Fantastic experience with National Lighting. Cheapest price for my item but top quality service, from ease of ordering, quick secure delivery and very fast customer service response with a query I had. Will be a repeat customer. 👍

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

(We rarely write reviews but) … we were so impressed with the response regarding our recent purchase of lamps . Unfortunately one lamp was slightly faulty but it has been replaced efficiently and without hassle. Communication was excellent.
Would definitely recommend this company 👍

July 18, 2024
Unprompted review

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