National Moves & Storage Reviews 125

Jay and the team were very professional, courteous, and never stopped working for all the time they were there. Jay’s honesty should also be recognized. He found an envelope with approximately £500 when clearing a room, I was not in the property at the time, so he left it where he found it and advised me when I got back. It would have been very easy for him to pocket the money and as it was my aunt’s house, I wouldn’t have known that the money even existed.

28 June - The two drivers turned up on time, in a dirty van without any packaging materials or wheels. It took five hours to vacate a one bedroom flat when most items had already been packed. There was no furniture except for one bed. The job included a packing service for kitchen items but in order to speed things up we had to help with the packing. No mattress cover provided. It took nearly 30 minutes to find a way to protect it from getting dirty. Unfortunately, this was not achieved and it arrived dirty at the other end.
The invoice did not match the quote that I received. I was charged a lot more plus I had been invoiced for the lunch break that the drivers took. It took nearly 45 minutes to finally agree on a compromise. It was agreed that Customers Services would sort out the matter and refund the additional amounts.
Of course this did not happen and when I tried to contact someone in the company, my calls were ignored.
I also tried to re-claim £38.00 for a hoover part which went missing during the move and I had to replace but I was told this had to be reported within seven days. (The hoover wasn't used for several weeks after the move)
I only ever spoke to one person who seems to handle everything therefore I am not sure if there is a Customer Service department or if there is an Accounts department, therefore there is no-one else in the company to arbitrate disputes.

The guys were very efficient and arrived 30 mins early. Took the job on ~5 days’ notice, second time I’ve used them and highly recommended. Haven’t unpacked yet but no immediately obvious issues in terms of breakages

Super fast, really helpful and kind as I was moving on my own. Definitely would use them again and recommend!

The 2 guys were 10/10. Jay and Aaron. Top people, top movers. Would highly recommend. Would advise to go for this company, hands down - no doubt.
Thanks.

Everyone turned up on time, didn’t stop till they were done. Very reasonable price and really nice lads.

Very helpful service today from Richard and Nev! Efficient and thorough, service with a smile :)

Jay and the team were great, enthusiastic, polite, hard working and careful with my stuff. Nothing was too much trouble, definitely recommend.

Our Movers came and were super friendly and helpful. They made the experience very easy and always on hand to help out.

Highly recommend!

Friendly, cheerful, flexible and very helpful. Nothing was too much trouble. Would recommend to every one

The team were very professional and efficient and carried out the move without any problems.

Jay was amazing- from the moment he arrived, his manner and communication skills were excellent and he responded to the situation thoughtfully, respectfully and intelligently. The move went as smoothly as it could have with Jay and Jay both being as helpful as possible and making things easier than they might have. They worked tirelessly and with energy and cheerfully. They couldn’t have done enough for us. I wish they had done my previous move.

Driver never showed up! Worst experience, avoid!

I had pre-booked a removals team with National moves for 10am on Monday 28th June. I had selected National moves due to what I thought would be good service. The day before move, I was contacted via SMS that it was confirmed for 10am arrival.
I appreciate there was a 1 hour arrival window, but at 11.30 when they still had not shown up - I rang customer service and over the course of the day, I spoke to many customer service representatives - all of which provided no clarification on where my driver was and when I could expect them to arrive, They apparently contacted the driver on many occasions but couldn’t get a hold of him. They also advised they would ring me back with an update, but no one ever rang. I must have called customer service over 10 times throughout the day, and I would have expected them to least provide another driver or provide a solution - all of which they said they couldn’t offer which is inexcusable.

At 6pm I finally got a call from the driver – saying he had just completed the previous job - and said it wasn’t his fault, and that he didn’t have a start time on his job sheet to come to my flat!

In the end I had to book a new removals company on at 6pm and pay double the amount to get an out of hours team with a different company.

Not happy!

Booking service was smooth and informative. Super helpful and friendly staff. Very efficient in moving my whole flat in half of the time booked. Thank you so much National Moves!

Alex was not only super helpful, but really polite, friendly, and efficient.

Great service

All good great service

Superb service, quick and considerate. Highly recommended.

Jordan and Mo did a great job with our move. Their can do attitude was really appreciated as this was a first move. They worked quickly and were careful with our belongings. Thank you!

Aaron, Jay and Jordan - they have been amazing - such happy guys and worked hard.

Jay and Aaron were amazing and efficient. Made the move very easy