National Moves & Storage Reviews 125

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Alex is AMAZING - super flexible with the time slot, right in time and always has a smile. 1000% recommended

Rated 5 out of 5 stars

The team of Alex, Dominic, Anicet and Bradley were excellent. They were courteous, friendly and efficient. They did a superb job of wrapping our large furniture items and removing and loading all our... See more

Rated 5 out of 5 stars

Absolutely faultless service from start to finish. Alex was super helpful during the video call survey, and even made the effort to check in on the day too. Bradley and Anicet were brilliant on the d... See more

Rated 5 out of 5 stars

Jay was amazing- from the moment he arrived, his manner and communication skills were excellent and he responded to the situation thoughtfully, respectfully and intelligently. The move went as smoothl... See more

Company details

  1. Moving Company
  2. Cleaning Service
  3. House Clearance Service
  4. Moving and Storage Service
  5. Shipping Company
  6. Storage Facility

Written by the company

National Moves specialize in residential and commercial relocation services. Every move we undertake is based on a thorough and diligent assessment of your requirements and how we can move you while minimizing the cost, stress and disruption that is usually associated with relocating. At National Moves we know every move is different. That’s why we offer flexible services tailored individually to your needs and requirements. We are is made up of highly qualified, long-term employees who take a great deal of pride in their work. We are experts in handling and transporting all kinds of valuable, fragile or sentimental items.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

125 reviews

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Rated 5 out of 5 stars

hampstead home move.

I used National Moves for a big move within London. I thought the service upon initial quotation meeting was very good, professional, and the service manager, Alex, was excellent. Open and honest, extremely trustworthy, and was realistic.
Then on the move itself, I was even more impressed. Alex, himself was there overlooking and actually participating in the move as well. And his crew were great. Again, very trustworthy and friendly. My family were even comfortable with them.
I would highly recommend these guys for any move, big or small. it's well worth it. If you do, ask for Alex.
Thanks guys! all the best

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Home Move

From booking (customer service) to moving was a professional and the process was easy and straight forward. Mostly importantly the chaps on the move were very helpful. Highly recommended

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience - rubbish collection was organised expertly by Charlotte and executed expertly by Bradley and Alex. They took care and lots of patience with my elderly parents. Very grateful!

May 28, 2021
Unprompted review
Rated 1 out of 5 stars

Damage to our property.

Hi, National Moves transported our kitchen under contract from another company. Initial communications with Alex were good. However the collection team arrived almost 2 hours late. They rubbished Alexes promises collection slot. They forgot the cleaning equipment leaving us to clear up, despite Alex’s assurances that they would do a complete job. The took a chunk out of our kitchen door. When this was raised, Alex said that we had to show that they did the damage, and without photographs we could not do this. They promised to send a repair kit for us to do ourselves. The team were not Covid aware, no masks, one did not wear gloves, and they managed to drop and break one of the tall units. Overall, a poor performance, complicated by untruths, between management and the delivery team, with refusal to acknowledge damaged they caused. Please consider very carefully how you employ this operator.

May 11, 2021
National Moves & Storage logo

Reply from National Moves & Storage

Dear Phil,



As previously advised, you are not a customer of National Moves, there are no records or transactions for any paid services with National Moves. 

We can see that you have been advised by our team to contact the correct company regarding your queries. 



We hope that you find your resolution. 



Kind Regards

National Moves

Rated 5 out of 5 stars

Absolutely faultless service from start…

Absolutely faultless service from start to finish. Alex was super helpful during the video call survey, and even made the effort to check in on the day too. Bradley and Anicet were brilliant on the day - awesome energy, super helpful and an impressive step count to boot! Highly recommended.

April 25, 2021
Unprompted review
Rated 5 out of 5 stars

Both Dom and Andre were amazing from…

Both Dom and Andre were amazing from start to finish. They stayed overtime and helped us in every way. They were friendly, talkative and made us feel comfortable the whole time. Would definitely use them again!

April 24, 2021
Unprompted review

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