National Plastics Reviews 

2,083
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often arriving earlier than expected with excellent communication from drivers. Many people are highly satisfied with the quality and appearance of products like shower and wall panels, finding them beautiful and solid. The overall service, including helpful staff and a smooth online ordering process, also receives widespread praise. However, some customers noted delivery issues, such as a lack of communication or unexpected delays. A few others also reported products occasionally arrived damaged or discoloured, sometimes requiring replacements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast delivery times and... See more

Product

Users generally express satisfaction with the products, highlighting their good quality, competitive pricing,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and fast... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of panels and products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

WESTON branch-really good affordable products. Excellent communication and delivery time, including a pre call when 1 hour away. Nice and friendly drivers. Very happy with this service, thank you.

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,083)

520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and great product

Excellent service, and great product. highly recommended. Easy bunch of folks as it is such a pleasure to deal with real people who care for their business.

February 4, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great site and best price

Easy to use website and easy to place order. Quick delivery to requested area.

February 4, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very good customer service.

Good website, good prices and good customer service.

February 3, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Friendly & prompt service and delivery

Friendly & prompt service and delivery
Thank You Kevin

February 10, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good service and delivery

Good service and delivery

February 3, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service and product.

We ordered. We paid. We were contacted with a delivery slot and it was delivered. We have not fitted the boards as yet but the quality is great and are easier to handle than full size boards.
Our experience of National plastics is fantastic. Thankyou to all involved.

January 22, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Decent price and very quick delivery

Decent price and very quick delivery

February 2, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent
Skirting Board was damaged before I received it and returned to depot.
Resent new one immediately

January 26, 2026
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Reply from National Plastics

Thank you for your review.

I am sorry about the initial problem. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

All round good experience

Easy ordering, delivery prompt, product looks good . All round good experience

January 23, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Zest Acoustic Wall Panels

We have recently purchased and installed the Zest Acoustic Wall Panels in our living room and they look amazing. They are quick and easy to install and the quality looks top notch.

Many thanks!
Sam

January 30, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery

January 23, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great Company

Nathan and the team have done a great job supporting us with our large commercial kitchen and toilet refurbishments over the last few months with prompt deliveries and sound advice on all matters relating to the extensive use of pvc cladding and associated products.
I would highly recommend the company for any such new build or refurbishment projects you may have.
Meynell Langley Gardens Ltd, Derby

January 29, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great product

Great product, fast delivery

January 21, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Martin was excellent at making the…

Martin was excellent at making the delivery

January 28, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fast turnaround from ordering to…

Fast turnaround from ordering to delivery. (3 days) Delivery driver Sean was great and called me 1 hour before he arrived, also assisted with putting the panels indoors. Not used the panels yet so will update when job is complete.

January 28, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Samples

We ordered some wall board samples. They arrived as described and in good time. Also a decent size.
We are planning on ordering from them.

January 20, 2026
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Reply from National Plastics

Marketing Department

2 days ago

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

January 12, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fantastic service and great product we…

Fantastic service and great product we will be buying from this company again

January 6, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Received as ordered prompt delivery

Received as ordered prompt delivery

January 15, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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