National Plastics Reviews 

2,078
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often arriving earlier than expected with excellent communication from drivers. Many people are highly satisfied with the quality and appearance of products like shower and wall panels, finding them beautiful and solid. The overall service, including helpful staff and a smooth online ordering process, also receives widespread praise. However, some customers noted delivery issues, such as a lack of communication or unexpected delays. A few others also reported products occasionally arrived damaged or discoloured, sometimes requiring replacements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast delivery times and... See more

Product

Users generally express satisfaction with the products, highlighting their good quality, competitive pricing,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and fast... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of panels and products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

WESTON branch-really good affordable products. Excellent communication and delivery time, including a pre call when 1 hour away. Nice and friendly drivers. Very happy with this service, thank you.

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,078)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered two samples of shower panels…

I ordered two samples of shower panels and received an email to say the company had got my order. With in half an hour I got another email to say they had been dispatched.
I would definitely recommend this company

February 16, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, Sean was very helpful

February 23, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

The samples I ordered arrived in good…

The samples I ordered arrived in good time. What more can you ask!

February 9, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service all round

Super quick delivery, perfectly as described and a very helpful delivery driver,great service all round can't recommend enough thank you

February 13, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Website was easy to navigate and find…

Website was easy to navigate and find items. Ordering and delivery was good. Delivered on time.

February 11, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fantastic Delivery

What such a lovely chap Martin was this morning with our delivery! Great service - I was able to track the delivery, and it arrived on time. Best delivery we’ve had for a while!

February 18, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

From start to finish it was very easy…

From start to finish it was very easy to pick items and very fast delivery by Martin the driver very polite and helpful well done all

February 17, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Martin was friendly and polite and…

Martin was friendly and polite and delivery was great 👍. Not opened panels yet but great customer service as wanted panels delivering week after I bought them so 5* from me .Will do another review when opened and used panels

February 16, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

Nothing went wrong

Nothing went wrong - but the product was very disappointing

February 3, 2026
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Reply from National Plastics

Good morning,

I am sorry you were unhappy with the product. Most of our Customer are very pleased with them.

If you would like to email to let me know what you were unhappy with that would be really useful. help@nationalplastics.co.uk

Regards
Customer Services

Rated 5 out of 5 stars

This is the 2nd time I've ordered from…

This is the 2nd time I've ordered from National Plastics.
Ordering was flawless, prices were great and delivery was excellent and on time.
Martin the delivery driver was great and I'm sure I'll be seeing him again with my next order.
Really pleased.

February 13, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Polite helpful

Polite helpful

February 13, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Friendly and helpful

Martin was very friendly and helpful with the delivery. Much appreciated.

February 11, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

Ordered some samples and they shipped…

Ordered some samples and they shipped on the 4th feb via Royal Mail. They haven’t turned up which is a lot longer than Royal Mail take to deliver usually. It’s disappointing as quite like the wall panels on the website so just wanted to check quality etc before I place an order.

February 4, 2026
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Reply from National Plastics

Good morning,

I am sorry. Sample order can take about 10 days to arrive via Royal Mail. This is quite standard.

However, I have asked the warehouse to send them again for you.

Regards
Customer Services

Rated 4 out of 5 stars

I did my order for shower wall panels…

I did my order for shower wall panels online after getting a catalog from your Newport branch, all was easy and went well, the next day I wanted to increase my order by one panel, I rang the Newport branch to ask them to add another panel but all I got was “ if you ordered on line then sort it on line! “ if you ordered in the shop I’ll have a look at it. Ok bye. Not what I expected from the same company. In It was sorted with a few email with a totally different attitude. Other than that I was happy with the product and service.

January 28, 2026
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Reply from National Plastics

Good afternoon, I am sorry but the branch can not add to an online order. The two run separately.

I am glad you are pleased with the product. We look forward to your custom in the future.

Regards
Customer Services

Rated 5 out of 5 stars

Excellent service and great product

Excellent service, and great product. highly recommended. Easy bunch of folks as it is such a pleasure to deal with real people who care for their business.

February 4, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great site and best price

Easy to use website and easy to place order. Quick delivery to requested area.

February 4, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very good customer service.

Good website, good prices and good customer service.

February 3, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Friendly & prompt service and delivery

Friendly & prompt service and delivery
Thank You Kevin

February 10, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good service and delivery

Good service and delivery

February 3, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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