National Plastics Reviews 

2,078
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often arriving earlier than expected with excellent communication from drivers. Many people are highly satisfied with the quality and appearance of products like shower and wall panels, finding them beautiful and solid. The overall service, including helpful staff and a smooth online ordering process, also receives widespread praise. However, some customers noted delivery issues, such as a lack of communication or unexpected delays. A few others also reported products occasionally arrived damaged or discoloured, sometimes requiring replacements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast delivery times and... See more

Product

Users generally express satisfaction with the products, highlighting their good quality, competitive pricing,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and fast... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of panels and products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

WESTON branch-really good affordable products. Excellent communication and delivery time, including a pre call when 1 hour away. Nice and friendly drivers. Very happy with this service, thank you.

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,078)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery of superb panels

Prompt delivery of superb panels. Our plumber commented on the excellent quality at a very reasonable cost and free delivery too. They look even better now they are installed than photo online. Very pleased customer. Many thanks. Would definitely recommend.

March 6, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent customer service

I have done a few bathrooms with the panels now and am very satisfied by the customer service. There were discoloured panels on one order, but they had replacements (with extra) with me very quickly. Jobs went without a hitch and they go in extremely easily. If they would do a better range of trims/edging they would be a one stop place.

March 10, 2026
Unprompted review
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent as always

Excellent as always

March 5, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

Could be more helpful.

The size of the “tiles” were dissimilar, and would not match up so we ended up having to stagger them to make it look ok. They were a mix of squares and rectangles although the picture on your website they appeared to be rectangular. There were no sizes given for the “tile pattern” only for the panel.
Also contacted the company to ask about the colours of the edges etc but was told they were not allowed to help with this.
However now finished the bathroom looks good.

February 25, 2026
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Reply from National Plastics

Good morning,

I am sorry you were unhappy. There is information on the website under more information which shows the size of the panels and we do offer a sample system. With regards to not helping you with the colour of the trims. This is obviously a personal choice and we can not tell you what to have. Best regards Customer Services

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish and excellent communication.

March 3, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Quick delivery and good quality…

Quick delivery and good quality products.

February 19, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent Items well packaged no…

Excellent Items well packaged no damage delivered within the time specified

February 26, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Ordered samples

Ordered samples. Delivered in less than 48hrs.

February 17, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

no problem

no problem with any part of ordering and delivering of the products

February 23, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 2 out of 5 stars

Never heard re wrong size ignored

Never heard re wrong size ignored

February 17, 2026
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Reply from National Plastics

Good afternoon,

I am so sorry you are unhappy.

I have looked through our notes and can see that you have emailed about the product not being wide enough and wanting to return them.

It does state the size on the website and we had responded as below:-

17 Feb 2026 15:16:13 Complete Customer Notified
Good afternoon, Thank you for your email. Details to return your order are on our website and can be found through this link https://www.nationalplastics.co.uk/customer-service, under the section Returns, Cancellations and Replacements. Once we have received your order we will be able to issue a refund to your original payment method.

I hope that helps

Regards
Customer Services

Rated 5 out of 5 stars

Kept up to date on delivery

Kept up to date on delivery, quality goods

February 16, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Have used this company before and was…

Have used this company before and was very happy with the wall panels.
We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are beautiful, all delivered on time. A big shout to Martin the delivery guy, he brought in all the wall panels ect without hesitation and was very polite and mindful of our property. Thankyou National Plastics.

March 2, 2026
Unprompted review
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

National Plastics - Pyle

My partner and I have just popped into National Plastics at Pyle to look at shower panels. Tom & Jim were absolutely amazing, they provided us with info and professional advice, showed us examples and helped us select what we needed for our shower room. They were extremely helpful and friendly, and we would highly recommend. Thanks guys.

February 28, 2026
Unprompted review
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very goid service and quick delivery

Would recommend this company very fast and efficient service

February 11, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Super quick and efficient delivery

My order was very easy to place. Multiple ways to pay online, great website and the prices are very competitive.
I ordered on a Monday evening and it arrived on Wednesday morning at 7am, delivered by Martin.
Martin was great, he brought my panels to my front door and offered help to bring them inside.
Very friendly service.

February 25, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Great products at competitive price

Items ordered were delivered when we were told they would be & the driver left them in a safe place.

Products were of a very good standard & competitively priced

February 17, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Next day delivery

Delivery was made within 24 hours

February 17, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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