National Storage Reviews 

Large signs on the gates & the staff tell you that seven days notice is required to cease your lease. However hidden in the T&C's it states that 10 working days notice is required to cease the automatic 1 month in advance payment that you have to make. It is company policy that NO part month refunds are given. This is theft by deception. Beware of this dishonest practice.

My experience with with National Storage company was excellent/perfect in all aspects from the first time I walked in to their Office at Garbutt QLD. All of the staff were excellent in everything that they did and said, very helpful and polite could not ask for more and you would have to go a very long way to find anything equal or better. A big thank you to Terri and Jacob who handled us most of the time, but the rest of the crew were excellent as well... National Storage Garbutt I would highly recommend them to anyone who needs a place for storage.... THANK YOU VERY MUCH TO ALL...

Chris, James and Ryan at National Storage Subiaco were brilliant. They helped with problem solving, generating options and loaned me a tape measure and a spray for my rusty lock. I really appreciated their efficiency and professionalism.

2 price increases in such a sort period, they are just taking advantage of the market at every customer’s expense

I have spent the day dealing with terry at Garbutt national storage
She has gone above and beyond when helping me with all of my needs , sourcing Bins and trailers . Cancelling and rescheduling she had been forth right about all fees and I honestly could not thank her bough for her efforts today.

I have had goods in storage for many years with 3 different companies. The first two were professional & no problem to deal with. I left the 1st because I moved & the 2nd sold to National Storage. From the moment National Storage came on board they were a nightmare. The first thing that happened was a 30% price increase that they gave me 3 days notice of (on an annual invoice). 3 managers in as many years. The 1st was a standover man who threatened me & swore at me when I tried to enforce the terms of my contract. I had to call Police. The 2nd was unreachable save for the letter advising that I was being evicted for non payment of an invoice they had never issued that wasn't due for months ... had to contact head office who kept promising he'd contact me. After weeks of trying & them threatening to auction my stuff I finally got hold of him & he was rude, implying it was somehow my fault they made a mistake. They unilaterally changed the terms of our contract by denying it existed, changing my billing cycle, changing my due dates and increasing my fees every invoice by 30% or more. I finally got myself in a position to move out only to discover that they had cut my locks & entered my unit & left it unsecured, without telling me (I was not & had not been in arrears & had not breached the conditions of our contract). And they have not refunded the unused portion of my upfront payment which they were obligated under contract to refund. Shonky, lawless, bullies. Never again.

Signing up i was told i had to pay a month upfront, ok was happy with that but was also told signing up i could change over to paying weekly via Automatic Payment after the first month. When I went to do this in person I was told service was available but would cost extra as they didn’t really like doing it so I agreed to pay more as this was more convenient for me, I had no problem paying for this. The lady still didn’t want to do it claiming people often get the payment reference details wrong to which i said id do it right in front of her there n then so she could check it once I set up the AP on my phone standing there!! She still didn’t want to do it, claiming the business would prefer Direct Debiting. I reminded her she just offered that service for an extra few dollars and I was happy to pay. She still didn’t want to do it. On her suggestion and advice I agreed id just ring up and pay over the phone each month. I was happy with this although it all seemed like blatant dishonesty and them wanting the Direct Debit set up so they could take what ever they wanted when they wanted.
I then lost my locker key off my key ring in the foot well of my van which i found later. I paid them to have the lock removed which was around $35 which i had to pay upfront before they would in any way assist. They were not able to remove the padlock and Murphy’s law had it i found the key that weekend cleaning out the Van. I requested a refund which took nearly a month to be paid back with multiple promises of payment "this Friday" that didn’t happen and many emails they ignored asking why i couldn’t just go swipe my card and get it paid back directly on the spot as I had to pay it, especially since on the first day you’re late on a payment they lock you out and charge you a penalty the very same day!
I found storage closer larger and cheaper to home so when i was due to make a payment I gave my contractually required 7 days notice, the same notice on all the signs around the building clearly stating 7days notice. I actually gave 12 days and was told id have to pay a full month. I refused, stood my ground with the young arrogant "manager" who was not interested in being reasonable other than trying to strong-arm me out of a whole months payment when i was contractually only required to pay for my agreed notice period of 7 days. Eventually he read back to me that they are able to authorize in writing a payment less than a full month to which i pointed out to him that they can do it but are just choosing to be disingenuous and unhelpful. He instantly spat some BS about having to figure what the payment would be for the 2weeks notice I was giving then hung up in my ear like a child not able to admit he was blatantly in the wrong.
They are not a good company to deal with and id advise anyone looking to rent from them to look elsewhere as their interest in being professional and reasonable is beyond appalling !

We decided to go with National Storage in Fortitude Valley for all our storage needs and we found working with them has been a pleasure. Quick, easy and efficient.
Professional staff who are knowledgeable and supportive.
I would always recommend National Storage to anyone.

I believe National Storage provided us with the best service. Erin went out of her way to assist us at all times. She showed excellent customer service, was always friendly, helpful and considerate. She is an asset to the company as a frontline person. She reflected the ethos of National Storage. The units were so clean and easily accessible. I will recommend NS to all my friends.

We found National Storage at Newmarket, Brisbane to be a high quality storage and service. Very clean, tidy, accessible, highly secure, ideally located. Staff very friendly and assisted with all the issues we had to sort through. Started with one 4x3 unit, then added a 3x3 unit then, changed to just a 3x3 unit. No hassles.

As in many other reviews here these guys are basically extortionists. The initial rate seems reasonable, but then the rate increases keep pouring in.

Absolutely abysmal behaviour - especially when we are all suffering under Covid and these guys' revenue is unaffected!

This is not as NZ company - it's Australian - so they don't give a toss.

Don't get trapped - store your stuff somewhere else.

Great company to store items. Have used their facility 3 times during renovations.
Clean, easy access, close to home.
Will use again if required
Recommended

No problem booking a large unit of 21 square metres, we found that $303 for the first month was reasonable remembering that was at half price.
The second month was at $552, we moved all of our stuff out in the first week of the second month and gave the obligatory 7 days notice.
There was no refund at all, a rather disappointing outcome all round considering a bigger unit was advertised on their website at $100 less, and was for 30 square metres.
You live and learn and it’s not going to happen again with National storage.

Worst customer service ever, my unit is paid up but couldn't get access during the long weekend, the last time I had access there was a big National storage van blocking the exit so I had to reverse a distance thank God I didn't have the trailer, sort yourself out prices have also increased, I certainly won't be recommending this business to anyone & in fact will tell people to steer clear

National Storage Rotorua Central, formerly Lake Storage....Customers need to be aware that if you make any payment in error, you will not be refunded. This is their "company policy". Arrogant bunch and serious lack of professionalism have led me to write this review. In future, when a customer do contact you, and you transfer the customer to a National storage spokes person or customer agent, please make sure that the customer can not listen to the conversation in the background. Pathetic to say the least. Customers be aware......these guys are just in it for the money.....no customer service to speak off and not very helpful either.

I have been in business since 1998 and since that time I have not found most unprofessional and unethical company ever.The staff working in this organisation is ''hand picked' by arrogance, incompetence and poor customer service parameters. My goods are stored in Seaford since 09/2016 and I was very happy with the crowd running that business but since National Storage acquired previous business it become nightmare. I was stranded overseas for 18 months and had a limited access to phone and email but the harassment I endured all this time is unbelievable. The payment trough their internet site never worked, there was no option to transfer funds into their account. The only payment option is to phone the branch and provide card details over the phone.
Then there is late payment fee?? I do not even have contract with this organisation or agreed on any contractural terms. In May 2021 apparently they increased they storage fee but no notification ever was sent until I asked the staff working there what is the extra fee for?? Guess what? I missed to pay full amount of increased rent fee and there is late payment fee of $22.00. I would never consider this business to put my goods there ever!!!
UPDATE:
Reading here so many bad experience with National Storage and in particular the card payment method they enforcing to take so they can rip you off for extra money I suggest we should lodge class action against this ''mafia'' style business practice for unauthorised card transactions under criminal law provisions.
Please write to me on if you wish to join.

Had a great experience with North Lakes National Storage. Alisha was so helpful and has gone above and beyond to help us! Thank you!!

Rented a National Storage Unit in Butler. Had the worst and stressful experience ever. Rent for two months got broken into two days before moving out. Staff unhelp informed us by text message. Had their insurance, was not worth the paper it was written on. No reimbursement has been given. Don't put your items in this place. They advertise a secured and safe place but honestly if you left in your own back garden it would be safer. Make sure you get all paperwork from them they have a habit of not giving you anything.

Excellent prices and friendly service at Guilford, WA, storage. Highly recommend this location.

Had 3x4 storage unit at Oxley Qld. Within 6 months price increased from $237 to $283 (19.4% increase). When moved out was told they didn't do pro-rata refunds - so ended up paying $283 for 4 days of storage. Not customer friendly policies.