The National Will Register Reviews 64

I don’t normally write reviews but I’m so impressed with the service and knowledge of the staff at the National will register

I dealt with Clive who was absolutely brilliant at guiding me through what was a very sensitive issue

I was initially worried about ringing but Clive put my mind at rest and explained everything thoroughly to me

Thanks again for your excellent service

Had great advice from clive Fowler very helpful and understanding all matters that were an issue to me were solved if you need help with anything Clive is the man to talk to keep up the great work Clive all the best

Clive Fowler and the team was really helpful Excellent communication recommended to all

I was able to send the National Will Register Service a message, when the online form wouldn't accept my email address to register my will. My query was responded to swiftly, and I was given an alternative to the online input form and this worked, with my registration certificate arriving the next day. Great customer service, thank you Jade.

Desperatley needed to locate my mothers will, for probate. The National Will Registry were really helpful and advised me to go further with my search as the original solicitors had ceased trading.
I found the original will in a local location,and was able to collect it from there.
My mothers estate was closed down and i had peace of mind.
Would recommend this service.

Will search - Given all relevant information about how they go about the Will search was explained in detail. Friendly, knowledgeable staff and guided me through the process, kept me updated via email and by phone. Clive Fowler was very helpful and professional.

I really was desperate trying to locate my mother‘s Will and I can honestly say the team at the National Will Register are amazing! They listened to my problems and gave me excellent, practical advice on how to first, find the Solicitor’s who had the Will and then how to extract the Will from the Solicitors . As one can imagine this is a very difficult time in any person’s life and it is vital that the Will is located. I will be eternally grateful for their help and I want to broadcast their service. Us little people are not alone! -There is a first class, caring, super efficient – professional service that can help us locate our Wills - It is called the National Will Register. Thank you from the bottom of my heart.

Everything was explained clearly and fully in advance by Clive which was very reassuring,the process happened quickly and efficiently I'd recommend the service.

Although I had a photocopy of my mothers will, no one would accept this, the solicitor my mom made her will with, and their successor both ceased trading, I never thought I was ever going to be able to find the actual will to be able to start probate. Having got in touch with the national will register I spoke to Clive Fowler, so friendly, professional and genuinely caring, he explained the search process, and most importantly, the peace of mind that even if nothing turns up, you still have proof that you have tried everything you can to find it, I'll be honest I thought in my case that would be the way it would go but at least i woukd have proof that I had done all I can to find it.
I couldn't believe it when in less than 24 hours I had an email from a solicitors to say that they had the will, and if I could bring my mom's death certificate and my driving licence I would be able to come and pick it up from them, I honestly can't recommend this service enough
So to Clive and the team, a very very big thank you

Excellent advice from Clive to conduct a REACH search after the basic search failed to find our wills. This resulted in a law firm acknowledging they had the wills from the 1980s within 2 days of launching the search. Very highly recommended and thank you Clive.

I'll preface this by saying that I do think Certainty does important work. I also think some aspects of the service could be improved.

In this case, the search left us with certain information which created more questions than answers. I am limiting details for privacy reasons. However, I have discussed this with Certainty and made suggestions for improvements but found the response somewhat muted and slightly defensive. I understand a certain amount of "legalese" and think I'm fairly literate in general but some communications from Certainty were nebulous at best.

In cases that have a few twists and turns, I wonder if a single point of contact might be possible?

I haven't encountered the famous Clive who sounds wonderful.

To get back to brass tacks, at one point during the search, a caseworker requested additional post codes. I provided several.

It has since come to light that the REACH search did not expand into those areas.

But they are willing to do that now for an additional £100 charge.

This seems like a case of a customer paying twice to get the job done.

It might ultimately be that the most recent will is definitively "lost", sadly. But a more thorough search would have given some peace of mind that one did their best.

I would also remind Certainty of the delicacy required when interacting with the bereaved - even if this is business.

The matter was dealt with quickly and efficiently, and feedback deliver. How you worked was explained clearly by Clive. I would recommend him and your company to anyone who needs help with locating a will. Thank you all

A relative of mine suddenly died and I was unsure what to do as regards his will. I turned to The National Will Register for help. There straightforward process made it very easy for me to trace my relatives will. I would highly recommend this organisation for anything to do with Wills.

Thank you to Clive and The National Will Register. An excellent service in my time of need. Clive talked me through the procedure and made it all straight forward for me.

Just wanted to leave a review for Clive who was absolutely brilliant and a credit to your business. Kind regards, Brett

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The service used was simple, explained and within a few weeks, it worked… Thank you. The truth is always trying to find a way.

My (1st) webmail message of today Friday, 13 June 2025, at 13:30 [BST], to the website Trust Pilot, regarding the company National Will Register:-

- from the website Trust Pilot, published on today Fri, 13 Jun 2025, at 14:45 [BST], to the website

Appalling service (lack of) from the company, National Will Register Ltd (aka Certainty Ltd), for which - circa 28 days ago, - on Friday, 16 May 2025, I have paid £140 GBP for their service titled “Will Search Combined”.

On today Friday, 13 June 2025, the company, National Will Register Ltd, has informed me that they cannot find a copy of my father’s Will and Testament.

I know that a Will and Testament does exist for my father, died on Sunday, 27 April 2025, at the Willowdene Care Home, in Hebburn.

NB: Initially, I have presumed (incorrectly), at the Willowdene Care Home, in Stockton on Tees.

His girlfriend has not written to me with the location of the Willowdene Care Home. In the UK there are 3 care homes named Willowdene Care Home (in Stockton on Tees, in Hebburn and in somewhere else).

His girlfriend has received a copy of my father’s Will and Testament. She has written to me that a lawyer in Carnforth, Lancashire, has the original of my father’s Will and Testament.

However, his girlfriend has not written to me with the name of the lawyer.

Why cannot the company find my father’s Will and Testament? Which does exist!

Very helpful in finding my Dad's will after the original solicitors had gone out of business.

Thankyou for registering the old willbank for me. As we both agree that it really helps executors find the wills they need when someone has died , thankyou for your efforts and efficiency it getting this done so quickly. I have peace of mind

Clive was very helpful explaining the benefits of subscribing to the search service and the procedure. Within two weeks we were contacted by a firm of solicitors who had purchased the goodwill from my step father in laws family solicitors business which had ceased trading some years ago. We now have the original will and a certified copy in our possession. Thank you for your help.