After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... See more
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Location
Switch locationKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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See what reviewers are saying
The manager had a shortage of staff but good communition between him and myself we got the job done, I was expecting to have a new windscreen to be fitted, but with great skill he managed to fix the... See more
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The booking was straight forward and the in person service on site was excellent and professional. I was kept informed and the job was completed quickly to a high standard. There is a small area to wa... See more
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Josh and the team from the Aberdeen Branch attended to my car professionally. Great support and attention. Thank you.
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Company details
About National Windscreens - Aberdeen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, United Kingdom
- 01224-516-117
4.6
Excellent
651 reviews
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Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aberdeen
We appreciate you sharing that our service was informative and prompt! We are so happy you were pleased with us.
Reply from National Windscreens - Aberdeen
We appreciate you sharing that you received good service and communication! We are so happy you were pleased with our work.
Poor service
Windscreen broke. Reported within 20 minutes. Easy process but was lied to about when the job would be completed. Reported on Tuesday. Told job would be done AM of the Thursday. Got email or call Wednesday (cannot remember) telling me that it would be the following week before the Windscreen would get fitted. Car was undrivable due to damage and my partner on maternity leave could not drive anywhere.
If I was told truthfully how long it would have taken i would have opted for a different supplier.
Cannot fault the guy doing the job. No issues there but you need to work on communication. You guys caused the delay and I shouldn't fall victim to that.
April 21, 2026
Reply from National Windscreens - Aberdeen
We appreciate you bringing this to our attention. We're sorry the communication regarding the completion timeline didn't meet your expectations, especially given your circumstances. We'll review our processes to prevent similar issues in the future. Thank you for your feedback.
Fast and efficient technician
Fast and efficient technician, easy to use booking and had great availability for appointments. Would recommend
April 11, 2026
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to learn that the technician was fast and efficient, the booking was easy, and the availability was great.
Reply from National Windscreens - Aberdeen
We appreciate you sharing your feedback with us. We are so happy you found our process great and easy from the start to finish.
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Competent friendly service
April 6, 2026
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very pleasant staff.
April 3, 2026
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Aberdeen
We appreciate you sharing that our service was excellent and our staff was helpful and friendly! We are so happy you were pleased with us.
Easy process for a new windscreen
Easy process for a new windscreen
Friendly helpful staff.
Fast and smooth service and time to complete.
March 28, 2026
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn that the process was easy, the staff were friendly, and the service was fast and smooth.
Excellent service completed the fitting…
Excellent service completed the fitting of new rear screen in quick time. Removing all trace of old screen
March 27, 2026
Reply from National Windscreens - Aberdeen
We're happy to hear that you were pleased with the prompt service and the thorough removal of the old rear screen. Thank you for your positive feedback!
Great service
Great service, easy to book and choose a date and time relevant to your needs. Quality workmanship
March 25, 2026
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn that our service was great, easy to book, and relevant to your needs, and that the workmanship was quality.
The staff were very good and kept me…
The staff were very good and kept me updated on my car windscreen they did apologize about my car being late in getting back
March 19, 2026
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that you were kept updated and that you found our staff very good. We apologize for the delay.
A disaster
A disaster. The window is leaking from the inside, there's a noise from the windshield, the plastic on the windshield, the antenna, and the microphone cable are damaged. The appointment was postponed. They don't respond to messages.
March 19, 2026
Reply from National Windscreens - Aberdeen
We regret to hear about the issues you faced, including the leak, noise, and damages. We apologize for the postponed appointment and lack of communication. We'll investigate these concerns. Thanks for your feedback.
Reply from National Windscreens - Aberdeen
We're happy to hear that you received great service and appreciated the convenience of the at-home fitting. Thank you for your positive feedback!
Reply from National Windscreens - Aberdeen
We appreciate you sharing that you had a good experience with our on-time service, good prices, and a nice person.
Great service
Great service. Online portal for booking. Follow up call to confirm and even did it a day early as had someone in area.
March 13, 2026
Reply from National Windscreens - Aberdeen
We're glad you enjoyed your experience with our convenient online booking and confirmation process. It's great to hear we could accommodate you with early service! Thanks for the positive feedback.
Reply from National Windscreens - Aberdeen
We're happy to hear that the windscreen fitting went well. We appreciate your patience regarding the slight delay caused by the snow.
Photos of before and after and a tidy…
Photos of before and after and a tidy job with no smears on the new windscreen
March 13, 2026
Reply from National Windscreens - Aberdeen
We're happy to hear that you are pleased with the meticulous work and the clear results on your new windscreen. Thank you for your positive feedback!
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