Dropped the car off at 9am for windscreen replacement. A warm reception from the staff involved. I explained that I have disabilities and removing the dash cam was a problem for me. A member of staff... See more
Company replied
Location
Switch locationUnit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP Aylesbury, Buckinghamshire, GB
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Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode. Did find it a bit difficult to find as it’s a small turning. parking was limited.... See more
Company replied
Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle rep... See more
Company replied
Aylesbury branch, visited today for a replacement windscreen on my 5series BMW with all the driver aids that need calibration after the new screen fitted. Absolutely great customer service from sta... See more
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Company details
About National Windscreens - Aylesbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP, Aylesbury, Buckinghamshire, United Kingdom
- 01296-200-098
4.8
Excellent
221 reviews
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Very happy with the job done so thanks…
Very happy with the job done so thanks alot.
February 20, 2024
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The Company kept me informed due to the…
The Company kept me informed due to the unavailable of the product.
The communication was good and also the two gentlemen who fixed the Mirror were good
October 22, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really professional and friendly both…
Really professional and friendly both technicians. Well done guys
October 8, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt courteous professional service.
September 28, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and quick service and done at home…
Fast and quick service and done at home thanks
September 17, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick job.Looks good ones they…
Very quick job.Looks good ones they finished the job.
August 17, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Your operative was very courteous and…
Your operative was very courteous and explained what he was going to do. He also told me that as the chip was deep I would still see it but he had sealed it to prevent a crack forming. All in all a good experience
July 11, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Well impressed
a great team of people who came and changed my windscreen!!very polite and friendly and very good manners 👍 very happy with the work 😀
July 5, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens NEVER answered the…
National Windscreens NEVER answered the phone, regardless of which number I used. Their automated booking system allocated fitting appointments without first confirming the glass was at the depot. I had two wasted journeys to the Yeovil branch before a successful third visit. The staff at the Yeovil branch were very helpful and efficient but were being let down badly by the National Windscreens booking team.
June 28, 2023
Reply from National Windscreens - Aylesbury
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A very good experience
A very good experience. The operative was cheerful, helpful nd knowledgeable. Clean worker.
May 15, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens engineer Jay…
The National Windscreens engineer Jay arrived on schedule, explained the process he was to undertake and completed the repair of the windscreen within less than 30 minutes. An efficient and customer friendly engineer ambassador for National Windscreens Company.
April 4, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They turned up on time and did a…
They turned up on time and did a professional and good job.very polite and excellent job.
April 8, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service. Friendly and informative. Couldn't fault the guys at Rochester x A*
March 25, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent job
January 26, 2023
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and helpful.
Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode.
Did find it a bit difficult to find as it’s a small turning. parking was limited. When I dropped off I did say I was a nervous with parking and the guy was very kind and assured me it was fine where I’d left it.
Told me they’d have the car for about 4 hours and called me slightly earlier to say it was done.
Everyone I spoke to was really friendly.
December 5, 2022
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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