Great communication. Friendly. Booking was easy. Very quick and informative. The staff @ Banbury were very accommodating. The lady who did the work was a great laugh too :)
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See what reviewers are saying
Our first appointment resulted in the fitter unable to replace the screen due to the new one being faulty. However Carl at Banbury kept us fully informed and a new appointment was made as soon as t... See more
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Arrived asking advice having sustained a stone chip on the windscreen of my Vitara in an area I was unsure if it mattered re an MOT. Made most welcome as I explained my situation to the polite and pro... See more
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The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was not... See more
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Company details
About National Windscreens - Banbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Courtyard, OX16 3TL, Banbury, Oxfordshire, United Kingdom
- 01295-410-178
4.8
Excellent
453 reviews
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Reply from National Windscreens - Banbury
We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed throughout the process and that your order arrived as expected.
I got in pretty quick 😊 very polite…
I got in pretty quick 😊 very polite both guys were
highly recommend 👌
November 28, 2024
Reply from National Windscreens - Banbury
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your recommendation and will share your feedback with our team.
Reply from National Windscreens - Banbury
Thank you for your kind words! We appreciate your feedback and are glad you found our service efficient and our staff friendly, polite, and chatty.
The ability to track the technician’s…
The ability to track the technician’s arrival time was helpful. Mark was polite, cheerful and efficient.
I have no hesitation in recommending National Windscreens.
November 26, 2024
Reply from National Windscreens - Banbury
Thank you for your kind words. We're thrilled to hear that you found our service helpful and that Mark provided such a positive experience. We appreciate your recommendation and will share your feedback with our team.
Reply from National Windscreens - Banbury
Thank you for your kind words. We appreciate your feedback and are glad you had a positive experience with our staff and service.
Kept me in touch whilst waiting for the…
Kept me in touch whilst waiting for the glass to be delivered to the branch.
Very good service.
November 19, 2024
Reply from National Windscreens - Banbury
We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed throughout the process. We strive to provide excellent customer service and are happy to know we met your expectations.
Very quick service and polite staff
November 13, 2024
Reply from National Windscreens - Banbury
Thank you for your kind words. We appreciate your feedback and are glad you had a positive experience with our service and staff.
Reply from National Windscreens - Banbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Easy to book. Technician attended promptly and completed job in professional manner.
November 15, 2024
Reply from National Windscreens - Banbury
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words about our technician's professionalism and promptness.
very efficient and friendly, best customer service from any company for awhile. Updated me with a delay and kept me updated and booked me in very quickly.
very efficient and friendly
November 4, 2024
Reply from National Windscreens - Banbury
We're so glad to hear you had a positive experience. We strive to provide efficient and friendly service to all our customers.
The overall job had problems
The overall job had problems. The actual screen was replaced and appears to be an excellent job . However the interior casing around the technical element attached to the screen fell off after a day, revealing that a couple of the clips had been broken and black mastic had been used to attach the cover. Not brilliant to cover up a mistake, or try to! Once reported NW reacted very well and replaced the cover correctly. So now all good.
A pity that this happened, as the screen replacement job had been done very well. All staff were very good, especially those that came out and reviewed the problem and later replaced the cover
November 3, 2024
Reply from National Windscreens - Banbury
We appreciate you taking the time to share your experience. We understand your frustration with the initial repair and the issue with the casing. We're glad that our team was able to respond quickly and resolve the problem by replacing the cover correctly. We strive to provide excellent service and are committed to learning from every customer interaction.
Chipped windscreen reported on the 7th
Chipped windscreen reported on the 7th. Booked in for the 9th. But had a call at 8am on the 8th saying that they couldnt forfill coming to my home to do that appointment. But could I run car down after work that day and they would do the repair then and there. Arrived and the lad had just gone on lunch- the boss called him and he came straight back to save me waiting around. Repair done to a high standard
Amazing service from the Banbury Branch. Credit to them
November 8, 2024
Unprompted review
Reply from National Windscreens - Banbury
We appreciate you taking the time to share your experience. We understand that having your appointment changed at short notice can be frustrating. We're glad that the team at the Banbury branch was able to accommodate you and that the repair was completed to a high standard.
Very accommodating staff
Very accommodating staff. They do my car first even if it’s not yet my time because i arrived early. Very polite staff.. kudos to this branch and staff. The windscreen is well done. 👍
Thank you so much
October 31, 2024
Reply from National Windscreens - Banbury
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received and that our staff were accommodating and polite. We strive to provide a seamless and positive experience for all our customers, and we're glad that we were able to achieve that for you.
Great service
Great service. Warm welcome. Really great team that looked after me from hello to good bye. Thanks so much Banbury branch. My windscreen and new wipers are great 👍
October 30, 2024
Reply from National Windscreens - Banbury
Thank you for your kind review. We are thrilled to hear that you had a positive experience with our team. We appreciate your kind words about our staff and their warm welcome. We strive to provide a seamless and positive experience for all our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Banbury
Thank you for your kind words. We're delighted to hear you were pleased with the windscreen replacement and the service you received.
Reply from National Windscreens - Banbury
We appreciate your kind words. It's wonderful to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you were satisfied.
Great service from the Banbury team
October 15, 2024
Reply from National Windscreens - Banbury
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your recognition.
Reply from National Windscreens - Banbury
Thank you for taking the time to share your positive experience. We're glad to hear you found our service great and our staff efficient and friendly. We appreciate your feedback.
Reply from National Windscreens - Banbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly and easy to deal with
Friendly and easy to deal with. Appointment system said to allow 4 hours (even for a 2.30pm appointment, when the place closes at 5.30pm) so I arranged to be picked up and made my way back home, only to be notified that it was done in less than 2 hours so I could have avoided all of that. Great speedy service but would be good to have a more narrow window (eg. 2 hours rather than 4) to reduce stress and prevent the need to make alternative transport arrangements.
October 2, 2024
Reply from National Windscreens - Banbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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