Our first appointment resulted in the fitter unable to replace the screen due to the new one being faulty. However Carl at Banbury kept us fully informed and a new appointment was made as soon as t... See more
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Arrived asking advice having sustained a stone chip on the windscreen of my Vitara in an area I was unsure if it mattered re an MOT. Made most welcome as I explained my situation to the polite and pro... See more
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The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was not... See more
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National Windscreens Banbury were fantastic. They were able to come out and repair my windscreen on the same day the job was raised. They were honest about the risks of not being able to fix it, bu... See more
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Company details
About National Windscreens - Banbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Courtyard, OX16 3TL, Banbury, Oxfordshire, United Kingdom
- 01295-410-178
4.8
Excellent
451 reviews
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The installer was very patient and…
The installer was very patient and waited for my son to arrive with the key. Job well done.
April 28, 2026
Reply from National Windscreens - Banbury
We appreciate you taking the time to share your positive experience. We're happy to hear that the installer was patient and completed the job well despite the wait.
Definitely recommend National Windscreens.
All the staff were helpful and professional. The mechanic explained everything clearly and gave after instructions.
April 23, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback. We're so happy to learn that all the staff were helpful and professional, and the mechanic clearly explained everything with after instructions.
Excellent service
Excellent service, no hassle and was able to get an appointment within a few days. The gentleman who turned up was very polite and professional would highly recommend.
May 1, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're happy to learn that you experienced excellent, hassle-free service and secured a prompt appointment. We're also glad the technician was polite and professional. Thank you for recommending us!
Thank you it was a great experience
She went above and beyond, she was really friendly and was a great laugh. She made the replacement windscreen process easier
April 29, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to learn that the replacement windscreen process was easier because she was friendly and went above and beyond.
An Excellent Service From Start To Finish
The booking process was very straightforward. Lisa turned up to repair the minor chip on my windscreen on the scheduled date and time.
Lisa's approach to the repair, and her explanation of what the repair entailed, were very professional. Her attention to detail was excellent.
Very pleased with the outcome.
April 7, 2026
Reply from National Windscreens - Banbury
We appreciate you sharing your feedback. We're happy to hear that the booking process was straightforward and that you were pleased with the repair. It's great to know you were satisfied with the professional approach and attention to detail.
Experienced and friendly staff
Experienced and friendly staff, fitted new windscreen beautifully.
April 17, 2026
Reply from National Windscreens - Banbury
We appreciate you mentioning our experienced and friendly staff and the beautiful fitting of your new windscreen! We are so pleased!
All's well that ends well.
The call centre gave me the wrong date to have it replaced, an error hastily corrected by the actual fitter, who phoned me to postpone the appointment.
The subsequent replacement was done swiftly and efficiently.
April 22, 2026
Reply from National Windscreens - Banbury
We appreciate your feedback. We regret the initial scheduling error but are glad the fitter quickly resolved it and completed the replacement efficiently. Thank you for your review.
Reply from National Windscreens - Banbury
We appreciate you letting us know that we did a great job and completed it within the estimated time frame! We are so pleased with your feedback.
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're so happy that you received great same-day service and that the transaction was easy.
Professional service from A-Z.
April 16, 2026
Reply from National Windscreens - Banbury
We're happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it.
Updated at all times and a professional…
Updated at all times and a professional job carried out .
April 16, 2026
Reply from National Windscreens - Banbury
We appreciate you letting us know you were consistently updated and that a professional job was carried out! We are so pleased with your experience.
The second time I have used this…
The second time I have used this company through insurance - both times they have phoned to say they can’t make the agreed time . This time it was due to someone going sick which was the case last time.
I was under time pressure so I went to workshop when the fitter was fine but I met another client who advised they don’t fit original manufacturer parts and she was there for the third time due to windscreen whistling once got upto 50 mph
April 11, 2026
Reply from National Windscreens - Banbury
We appreciate your feedback and are sorry to hear about the scheduling issues and the parts concern. We aim to provide reliable service and quality parts. We'll review your comments to improve our processes and the customer experience. Thank you for bringing this to our attention.
Reply from National Windscreens - Banbury
We appreciate you sharing that we turned up on time, completed the job well, and kept you informed! We are so pleased with your experience.
Very prompt and friendly
April 9, 2026
Reply from National Windscreens - Banbury
We appreciate you sharing that our team was prompt and friendly! We are so happy you were pleased with us.
Great communication from the fitter
Great communication from the fitter, fast, efficient service when he arrived. Great quality screen. 10/10
March 25, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to learn that you experienced great communication and fast, efficient service, and that you are enjoying the quality.
Windscreen chip repair
Windscreen chip repair carried out efficiently by courteous technician.
March 13, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We are so happy to learn that the technician was courteous and efficient in carrying out your windscreen chip repair.
Reply from National Windscreens - Banbury
We're glad you had a quick and efficient experience. Thank you for your positive feedback; we appreciate it!
The technician was really polite and…
The technician was really polite and gave us plenty of information about what he was doing.
March 6, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We are so happy to learn that the technician was polite and informative about the work performed for you.
Excellent fitting of my windscreen…
Excellent fitting of my windscreen lovely friendly helpful staff . Thank you Banbury team
February 27, 2026
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to learn that you found our Banbury team lovely, friendly, and helpful, and that your windscreen fitting was excellent.
The guys at National Windscreens was…
The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was notified of everything when & where. Would definitely recommend & will use in the future.
February 26, 2026
Reply from National Windscreens - Banbury
We're happy to hear that the team completed the work promptly once the glass arrived and appreciate you highlighting the clear communication regarding the service. We're glad you would recommend us and will use us again. Thank you!
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