Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage. On the day : The team were very efficient and fl... See more
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish. They were very accom... See more
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Windscreen was fitted at the reserved time. Great workmanship and very quickly done. Thank you. Unit was very difficult to find on the industrial park. So many outlets and not particularly well sig... See more
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Company details
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.6
Excellent
660 reviews
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problem with still not resolved (stop…
problem with still not resolved (stop censor fault not corrected despite 3 visits)Basildon centre promised they would send a technician to my house to correct this fault 7 days later still no contact
July 29, 2026
Reply from National Windscreens - Basildon
We are truly sorry to hear about the ongoing issue with your censor fault and the delay in getting a technician to your home. We understand your frustration and appreciate you bringing this to our attention. We are actively looking into why there has been no contact and will ensure this is resolved promptly.
You recently replaced the windshield on…
You recently replaced the windshield on my van, but you scratched the paint on the sides and broke a plastic part; you sent someone to fix the issue, but nothing was actually done. I do not recommend this company—they are not professional.
July 22, 2026
Reply from National Windscreens - Basildon
We sincerely apologize for the issues you experienced with the paint and the broken plastic part after your windshield replacement. We regret that the follow-up visit did not resolve the problem. We are reviewing our procedures to prevent similar situations and appreciate your feedback.
Great service
Great service, from appointment to collection, kept informed throughout the process highly recommend.
July 25, 2026
Reply from National Windscreens - Basildon
We're so pleased to hear that you received great service from appointment to collection and were kept informed throughout the process. Thank you for your high recommendation!
Reply from National Windscreens - Basildon
We're so pleased to hear you experienced great contact, good personalities, great service, and found us accurate and timely. Thank you for your wonderful feedback!
Reply from National Windscreens - Basildon
We are so pleased to hear that you experienced efficient and friendly service, and that you received great service. Thank you for your positive feedback!
Smooth experience
Great easy experience. Dropped my car off at 8;30 and it was completed within an hour.
July 22, 2026
Reply from National Windscreens - Basildon
We're so pleased to hear that your experience was easy and that your car was completed so quickly! Thank you for your positive feedback.
Reply from National Windscreens - Basildon
We're so pleased to hear that the work was carried out efficiently and that you found our staff polite and helpful. Thank you for your wonderful feedback!
Thank you very much for your service…
Thank you very much for your service I'm very satisfied
July 13, 2026
Reply from National Windscreens - Basildon
We are so pleased to hear that you were very satisfied with our service. Thank you for your wonderful feedback!
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Basildon
We're so pleased to hear that our service was quick and efficient, and that we kept you well-informed via text. Thank you for your wonderful feedback!
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Basildon
We're so pleased to hear that our staff was friendly and efficient, and that we kept you fully informed. Thank you for your kind feedback!
Changed my appointment time at the last…
Changed my appointment time at the last minute which I wasn’t impressed with. Especially as the wait time for an appointment was over 2 weeks.
July 3, 2026
Reply from National Windscreens - Basildon
We sincerely apologize for the last-minute change to your appointment, especially after such a long wait. We understand your frustration and regret any inconvenience this caused.
Reply from National Windscreens - Basildon
We appreciate your kind words and are so pleased to hear you are happy with our work. Thank you for your positive feedback!
Very happy with the service
Very good comucation getting screen done in time for me to get home from a very hottest day of the to chill out and cool down as it was extremely hot 🔥 day great on the guys working in that heat wave
June 27, 2026
Reply from National Windscreens - Basildon
We're so glad to hear we could get your screen done in time for you to relax after such a hot day! We truly appreciate you acknowledging our team's hard work in the heat. Thank you for your kind words.
Reply from National Windscreens - Basildon
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you experienced a clean and efficient service with us.
Quick professional refit
Quick refit, polite staff. Had to return briefly the next day to have a small problem with the windscreen jets piping not jetting fluid, but was quickly fixed immediately with no quibbles. Great service
June 25, 2026
Reply from National Windscreens - Basildon
We're pleased to hear you had a quick refit and found our staff polite. We're glad we could swiftly resolve the issue with your windscreen jets the next day without any fuss. Thank you for your kind words about our service!
Reply from National Windscreens - Basildon
We are so pleased to hear that you found our service helpful and professional. We truly appreciate your kind words.
Quick and efficient service
Quick and efficient service. Kept fully informed when vehicle would be ret for collection
June 22, 2026
Reply from National Windscreens - Basildon
We're so pleased you found our service quick and efficient, and that we kept you fully informed. Thank you for your feedback!
Good reminder of the appointment
Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage.
On the day : The team were very efficient and flexible with our needs. The completed the job quicker than I expected (1.5 hours) instead of what I was told - 4 hours. Well satisfied.
June 20, 2026
Reply from National Windscreens - Basildon
We appreciate your feedback! We're glad to hear that the appointment reminder was helpful and that our receptionist was pleasant and helpful with your booking. It's great that our team was efficient and completed the job quicker than expected.
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