Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage. On the day : The team were very efficient and fl... See more
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish. They were very accom... See more
Company replied
Windscreen was fitted at the reserved time. Great workmanship and very quickly done. Thank you. Unit was very difficult to find on the industrial park. So many outlets and not particularly well sig... See more
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Company details
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.6
Excellent
660 reviews
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Prompt, efficient and friendly
The repair was carried out promptly and efficiaently and in a friendly manner.
March 28, 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We are so happy to learn that the repair was carried out promptly, efficiently, and in a friendly manner.
Reply from National Windscreens - Basildon
We appreciate you sharing that you experienced fast, friendly, and competent service with good communication! We are so happy you were pleased with us.
excellent quick informative service!
March 23, 2026
Reply from National Windscreens - Basildon
We appreciate you sharing that our service was excellent, quick, and informative! We are so happy you were pleased with our service.
Very professional and easy to book.
March 19, 2026
Reply from National Windscreens - Basildon
We appreciate you sharing that our service was professional and easy to book! We are so happy you were pleased with us.
Reply from National Windscreens - Basildon
We're happy to hear that our staff was helpful and your experience was smooth. Thank you for your positive feedback; we appreciate it!
They don’t have Canopies for wet…
They don’t have Canopies for wet weather so you could be waiting a very long time to get windscreen replaced in wet season unless you provide your own I suppose
February 4, 2026
Reply from National Windscreens - Basildon
We appreciate your feedback and time. We regret that our lack of canopies during wet weather affected your service. We'll review this to improve our customers' experiences.
Reply from National Windscreens - Basildon
We appreciate you sharing that the job was super duper! We are so happy you were pleased with our service.
Great service, high recommend
Great service! The team kept me well informed, provided a quick service and were friendly and professional. They even called me and fitted me in early after they had a cancellation.
March 14, 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback. We're happy to hear that you were well-informed, that the service was quick, and that the team was friendly and professional. We're also glad we could fit you in early.
I received excellent service from the…
I received excellent service from the Basildon branch when having my car glass replaced. Mark, the branch manager, was warm, professional, and attentive throughout the entire process, keeping me informed every step of the way.
I particularly appreciated that he was able to bring my appointment forward, which made a real difference. Thank you to Mark and the whole team for delivering such a smooth and reassuring experience.
March 10, 2026
Reply from National Windscreens - Basildon
We're happy to hear about the excellent service you received from our Basildon branch! It's wonderful to know the team was warm, professional, and attentive, and that you appreciated the appointment being brought forward. Thank you for acknowledging the smooth and reassuring experience.
Helpful team and job was carried out…
Helpful team and job was carried out quicker than expected.
March 7, 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We are so happy to learn that our team was helpful and completed the job quicker than expected.
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We are so happy to learn that you found our staff nice and the service and workmanship very good.
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very easy to arrange.
February 26, 2026
Reply from National Windscreens - Basildon
We're glad arranging was easy for you. Thank you for your feedback; we appreciate you taking the time to share.
Was told it would take 4hrs to do I got…
Was told it would take 4hrs to do I got a call an hour later All Done.....
February 25, 2026
Reply from National Windscreens - Basildon
We're happy to hear that your service was completed so quickly! Thank you for your positive feedback; we appreciate your time and business.
Reply from National Windscreens - Basildon
We appreciate you sharing that our staff were friendly and polite! We are so happy you were pleased with us.
Easy to book great service and good…
Easy to book great service and good customer interaction
February 28, 2026
Reply from National Windscreens - Basildon
We appreciate you sharing that booking was easy, the service was great, and the customer interaction was good! We are so happy you were pleased.
Reply from National Windscreens - Basildon
We appreciate you sharing! We are so happy you were pleased with our very prompt and good service.
Car was taken in on time and…
Car was taken in on time and replacement was efficient and quickly carried out.
On booking system it might be helpful for the fitter if you could select a morning or afternoon appointment.
February 27, 2026
Reply from National Windscreens - Basildon
We're glad the replacement was efficient. Thank you for the suggestion about selecting appointment times; we will consider this to improve our booking system.
We could not fine the garage. Post code did not match the address
We could not fine the garage. When we rung the telephone number no one picked up the telephone.
We rung the office and they could not help.
Take us an hour to fine it. The post code did not match the address.
February 27, 2026
Reply from National Windscreens - Basildon
We regret you had difficulty locating our garage and reaching us. We'll investigate the postcode issue and communication problems to improve our service.
Simple and quickly repaired
No issues, easy to book, windscreen replaced with no delays. Was completed ready to pick up not long after I dropped it off. Everyone really helpful and friendly.
December 17, 2025
Reply from National Windscreens - Basildon
We appreciate your positive feedback. We're happy to hear that booking was easy, your windscreen was replaced without delays, and that our team was helpful and friendly.
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