Friendly staff, very accommodating to the fact I turned up early. Excellent all round service, highly recommended

The vehicle had a screen fitted but to be returned due to a cabin air leak. The vehicle also had rainbow like smears on the screen which was blinding, making it impossible to see out of the screen while driving in the rain when met with oncoming headlights. Another appointment was then made to replace the new screen. Upon arrival, i was met by the branch (Dargan Road, belfast) manager. He then got upset because i had already done some research online regarding the rainbow smears on the screen. He denied there being any smears on the screen, suggesting that the problem with people like me is that we go on to internet forums & get misled with false information. I then repeatedly deonstrated the screen smears & oily like rainbow residue on the screen multiple times by activating my washer jets. He insisted on continuing to argue, failing to remove his sunglasses so he could visually assess the issue i had raised. After handing over my keys & leaving, i later returned after 2 hours (the same time it took the previous week for the screen to be fitted). After sitting in the waiting area for a further 35-40 minutes, i tried to get a member of staffs attention to rewuest an update on my vehicle. He turned his back, pretended he did not hear me & walked away. The vehicle was later returned with sevrral scratches & covered in black silicone. The silicone could be found on area's of the vehicle paint that the tech. should never have been close to. Scratches were also found inside the rear door & front door. Customer service corredpondence was an insulting, rug sweeping exercise. To make things right, they suggested returning the car to the very same vandals that damaged it to begin with. This company should be avoided like a plague. TBC

In reply to national windscreens - you concluded your investigation, which was made clear to me in our phone call yesterday. This response is further evidence of your incompetence. I waited until the conclusion of your investigation before leaving my review. Your reponse to this trust pilot review is a face saving exercise. You do not care about your customer experience. Had you done so, you would never have requested i return to the same vandals to allow them to asses & determine the damage they had done. Upon my rejection, you would neither have requested i drive 50+ miles to another branch for them to clean & assess & determine the damage done by another branch. I have 20+ photo's which proves your staff deliberately damaged my vehicle. Your words hold little value. Operation protect the company's image is in full effect... to the cost of the customer

Everything was easy. It was easy to book the car in, to check eligibility and amount of excess owed, easy to make payment. I left the car and collected it with the windscreen replaced. Staff were friendly. Windscreen has been replaced perfectly with no issues

Well organised, called when they said they would call, car ready on time and excellent delivery.

No hassle througout the whole process. The staff were excellent, kept me informed and answered any questions i had.

First class workers.

I made an appointment online which was available very quickly. Soon I was offered a mobile repair at home instead which suited me. The service was quick and without fuss. The staff were very helpful and friendly.

Good services

Communication was great at all times with polite helpful staff

The job was completed satisfactorily but I was very disappointed and angry when I saw the interior of my car. The passenger seat, in particular, had dirty foot marks all over it, as did the sills in both the passenger and driver areas. Clearly, there was no attempt to protect the seats or even to do an interior cleaning. I also found small shards of glass on the seat. This car is not even 12 months old. I have photos to show this.

Easy to book, fast and convenient.

Jill, a very pleasant member of staff phoned me to book my car in for windscreen replacement. Everything from the the first phone call to the end result was very professional. Very pleased. I highly recommend.

The fitter rang me to tell me a time he would be out for and he was there on time absolute gentleman arrived and spoke to myself and then got to work me being curious asked plenty of questions and he had an answer for all of them I would definitely recommend national windscreens very friendly staff and user friendly booking process

Service great from first phone call when Phone was answered quickly. Date arranged and sorted in couple days.

Been trying to get through to the Belfast branch all day but they have an automatic redirect on their phone line and no other branch is able to help. I've phoned 8 times and spoken to 8 different people from 9am this morning and the redirect remains (it's not 14.30pm). The earliest appointment they can give me is 10 days from logging the claim - 10 days where I can't drive my car and no way to speak to anyone at the branch to discuss this. Really poor.

It would be better if a morning it afternoon appointment could be specified ( i work nights) failing that if the operative could contact the day before to agree where keys would be left would be helpful

Short notice repair carried out with expertise and efficiency vehicle repaired and was returned clean

The guy who replaced my windscreen was very professional and did a great job

Easy booking, great staff quickly followed up with a call and great customer service. Team member who came to repair the windscreen super polite, helpful and effiencent.

Fast communication from start to end of the process and Fast turnaround date and time. Credit to all the team!