The staff, from the manager to the fitter, were excellent. They explained the process, how long it would take and why. We got back early to pick it up and it was fascinating how the road assistance el... See more
Company replied
Location
Switch locationUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly, welcoming staff. Highly experienced fitter who explained the job, process and time to complete. Then did precisely that. My car a very new Defender, just bad luck, a split windscreen du... See more
Company replied
We were put in touch with NW by our insurer. NW contacted us very quickly, and arranged a date for the replacement of the windscreen within days. We had to visit the depot as the windscreen couldn’t b... See more
Company replied
Good all round communications from local depot and booking was very easy. Quality of work carried out was perfect with no issues . Many thanks Wayne
Company replied
Company details
About National Windscreens - Bournemouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, United Kingdom
- 01202-805-913
4.6
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff and customer service over…
Great staff and customer service over the phone and when my windscreen was replaced. 5*
June 5, 2026
Reply from National Windscreens - Bournemouth
We're so glad to hear you had a great experience with our team and windscreen replacement! Thank you for your kind words.
The calibration was not correct and had…
The calibration was not correct and had to be recalibrated a week later
June 1, 2026
Reply from National Windscreens - Bournemouth
We regret the calibration issue you experienced. We are reviewing our process.
Very professional first class
June 5, 2026
Reply from National Windscreens - Bournemouth
We appreciate your kind words. We're glad you were pleased!
repair instead of replacement.
Went in for a new windscreen but was advised it could be repaired, which we did. It cost me £15 instead of £75. Win ! :-)
May 28, 2026
Reply from National Windscreens - Bournemouth
We're delighted to hear we could save you money with a successful repair! Thank you for sharing your positive experience.
Great job however my sat nav screen was…
Great job on windscreen how ever my sat nav screen was scratched
May 26, 2026
Reply from National Windscreens - Bournemouth
We're glad the windscreen work was great. We're concerned about the sat nav screen and are looking into this.
Great experience throughout
Great experience throughout the booking process and when I took my car into the workshop. Repair carried out successfully and in a professional manner
May 22, 2026
Reply from National Windscreens - Bournemouth
We appreciate your positive feedback. We are glad to hear that your experience was great and the repair was successful and professional.
Reply from National Windscreens - Bournemouth
Thank you for your positive feedback!
Reply from National Windscreens - Bournemouth
We appreciate your feedback.
Reply from National Windscreens - Bournemouth
We are so glad you were pleased with our service! We appreciate your positive feedback.
Reply from National Windscreens - Bournemouth
We are delighted you enjoyed our service. Thank you for your kind words.
Reply from National Windscreens - Bournemouth
We appreciate your positive feedback! We are so happy you were pleased with our service.
From booking through to pick up everything was so easy, but professional.
The staff, from the manager to the fitter, were excellent. They explained the process, how long it would take and why. We got back early to pick it up and it was fascinating how the road assistance elements were recalibrated. We would highly recommend the Bournemouth National Windscreens office and the organisation as a whole. From booking the service via our insurance company links it was so simple.
April 27, 2026
Reply from National Windscreens - Bournemouth
We're delighted to hear about your excellent experience with our team, from the manager to the fitter. It's great that the process was clearly explained and that booking was simple. We appreciate your high recommendation!
Not happy with national Windscreen
I waited in all day and they never turned up.Rang the local office where the technician was coming from and was told that "there was a computer glitch " my job was not passed onto the technician. I was away on holiday down in Bournemouth and had to wait till Thursday 7th May( it was meant to be 06/05).Not the technicians fault, replaced the windscreen, he did a good job..I blame the office as they didn't even ring me to say Sorry, I had to ring them( no am or pm slot given just 09:00-16:30)
May 7, 2026
Reply from National Windscreens - Bournemouth
We sincerely apologize for the missed appointment and the inconvenience this caused, especially while you were on holiday. We appreciate you bringing the computer glitch and lack of communication to our attention. We are reviewing our internal processes to prevent such issues from recurring.
EXCELLENT service communication very…
EXCELLENT service communication very good fitted quickly and efficiently.
April 23, 2026
Reply from National Windscreens - Bournemouth
We appreciate you letting us know that the service and communication were excellent and that the fitting was quick and efficient! We are so pleased!
Great job done but took ages to get an…
Great job done but took ages to get an appointment and I wasn't prioritised when my appointment was cancelled due to damaged glass being received, so went to back to queue.
In-store staff very helpful and polite.
April 29, 2026
Reply from National Windscreens - Bournemouth
We appreciate your feedback. We're glad the work was great and the staff helpful. We regret the appointment delays and the prioritization issue after the cancellation. We will review our scheduling to improve the experience.
Positive experience
Easy to book. The appointment ran on time. Friendly service. I would have put 5* but my windscreen still has a resin mark left on it, which was explained why, though I didn't really understand. It's the passenger side so ok, just a shame.
May 4, 2026
Reply from National Windscreens - Bournemouth
We're glad the booking and service were easy and friendly. We appreciate your feedback about the resin mark and regret it wasn't fully resolved to your satisfaction. We'll review this to improve our service.
Hassle Free with great Communication throughout.
Good all round communications from local depot and booking was very easy. Quality of work carried out was perfect with no issues . Many thanks Wayne
April 15, 2026
Reply from National Windscreens - Bournemouth
We appreciate your positive feedback! We're happy to learn that our communications and booking process were easy, and the work was perfect with no issues.
Good service and a quality repair.
Booking a home visit was pretty simple but then was some confusion regarding time of arrival. This was soon resolved with a phone call. The technician was excellent, did a good job and very friendly.
April 29, 2026
Reply from National Windscreens - Bournemouth
We're glad the home visit booking was simple and the technician was excellent. We're sorry for the initial confusion regarding arrival time, and appreciate you bringing it to our attention.
Had a small issue but sorted promptly
There was an issue after new screen fitted with the interior mirror fitment but this was sorted out quickly by one of the branch trouble shooters. Apart from that, all good and pleased with service.
April 29, 2026
Reply from National Windscreens - Bournemouth
We're glad the mirror issue was resolved quickly. We appreciate your feedback and are pleased you're happy with our service. It helps us improve our processes.
Reply from National Windscreens - Bournemouth
We're happy to hear that you had a quick and easy experience and that we met your needs. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.