Disappointed that a company providing insurance support to Aviva had no local sites that offered weekend appointments. When you work this is a massive inconvenience. I had to drop the car off early then get a taxi home so I could work and then back again in a taxi to collect my car as a while you wait service wasn’t available. At an additional cost of £50
My car was then returned with a fault as the wiper had not been fitted back correctly, so another inconvenience to get this repaired, I am currently waiting from communication from the depot to advise when the part has arrived and how they are going to replace with minimal inconvenience to me.

Excellent quick service

The driver let me no he coming and very polite

Extremely friendly, helpful and polite technician.

Great service provided. Quick and professional.
Thanks

Excellent communication upon arrival and throughout. The guy who replaced the screen was so very pleasant and completed the job in good time.

I would not recommend National Windscreens based on my recent experience.

I waited two and a half weeks for my first replacement windscreen to be fitted, only to discover that the new windscreen was badly distorted. National Windscreens told me the car was perfectly fine to drive, but the distortion caused me to feel dizzy and gave me blurred vision whenever I drove it. The lane assist system also wasn’t working correctly after the windscreen was fitted. Despite this, I was repeatedly told it was only a “small patch of distortion” and that it was safe to drive.

I did not agree. I did not feel it was safe to drive the vehicle in that condition, so I was effectively left without the use of my car for another week while waiting for the windscreen to be replaced again. I was also told they couldn’t fit another windscreen immediately because they had to wait for the adhesive to cure before replacing it.

The replacement windscreen has now been fitted and is perfectly clear, which confirms there was something wrong with the first one. If the original windscreen was genuinely safe and acceptable, why did it need replacing? That simply doesn’t make sense to me.

I spent hours travelling back and forth to the fitting centre, making phone calls and sending emails to get the problem resolved. This was a major inconvenience, and none of it was my fault.

When I asked for compensation, I was offered just £50, despite paying a £75 excess and being unable to safely use my car because of their mistake. I declined the offer because I did not feel it reflected the time, inconvenience and stress I had experienced. I was then told to take the matter up with my insurance company, which has left me feeling as though I am simply being passed from pillar to post instead of anyone taking responsibility for resolving the issue.

I understand that mistakes can happen, but I feel National Windscreens played down the seriousness of the problem instead of acknowledging the impact it had on me. The overall handling of the situation and the level of customer service fell well below what I expected.

Excellent service start to finish, can't fault them.

Rick

I would have given 5 stars but the first technician that was sent to do the job was very rude towards me and spoke quite derogatory. The 2nd technician that came was a complete opposite with a lovely demeanour,treated myself and my car/property with respect. He was a credit to the business.

Great service at the Bury as I’d dropped my car off they were able to carry out the ahead of schedule amazing job from and his team thank you

Messed about from the get go. Left over a month with a large crack across my windscreen with small children in the car. Told the van wasn’t equipped for carrying a windscreen so the new screen smashed. New screen wasn’t ordered until we chased. Poor communication and planning.

never again still waiting way over a month and situation not fully resolved in any aspect

Communication was poor we was told the windscreen would be fixed at our home. Then two days before we got a text to say it couldn't be done at home and my 85 year father would be expected to drive to Huddersfield or bury. We had to pick bury as that was quickest time we could get it done I had to drive him as it was too far. We arrived at 11 it was absolutely throwing it down my dad asked how long it would take 3/4 hours nowhere comfortable to sit down. We had to get an uber and sit in cafe for 4 hours which is not ideal. First man we spoke to was not approachable at all the second one we dealt with was lovely

I would have given 5 stars but the previous week I had a VERY bad experience with the technician that was assigned to my job. He was very rude and came across as arrogant and speaking over me all the time as I was trying to speak. I was so annoyed by this treatment that I made a complaint about him and was assured by Customer Relations that his manager at the Bury Branch would speak to him. Fast Forward to this week where I can’t speak anymore highly of the technician called Steven again from the Bury Branch,he was a polite,respectful young man who went above and beyond to represent the company and was VERY apologetic for running late. It really was a case of polar opposites. Thankfully the windscreen got replaced and all thanks to Steven! He hasn’t been the company a month yet but what a first impression he has made.

Good communication, no problems experienced with new windscreen.

Kept me updated to date. Identified issue with new windscreen before placing it. Staff were helpful and friendly.

Very efficient correspondence via texts and email. Very friendly and helpful staff at the Bury branch, excellent service, thankyou.

The company didn't have the means to recalibrate the ADAS systems which is a safety requirement for the vehicle. It was then booked in at the local dealship for the recalibration, however when I turned up for the appointment I was told the vehicle cannot be released til the invoice was paid. The dealship tried for over an hour to contact National Windscreens but nobody ever answered. I had to leave after wasting 2 hours of my time without the recalibration carried out. I'm now driving the vehicle without many of the safety features and am awaiting further instruction from the main dealer. WHAT AN ABSOLUTE DISGRACE WITH ZERO COMMUNICATION.