Very good replacement. But although we booked weeks in advance the wipers we were recommended to have replaced were not in stock when we got there.
Company replied
Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kept informed at all times about what was happening with the car. Car was fixed in less time. Would definitely recommend
Company replied
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
Company replied
Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.5
Excellent
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Bury
We appreciate you letting us know the installation was quick and of quality! We are so happy you were pleased with our work.
Reply from National Windscreens - Bury
We are happy to hear that you had a fabulous experience with our customer service and our work. Many thanks for your kind words!
Great service
October 9, 2025
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Process of new windscreen fitting
The company were very good, easy to book an appointment, kept informed, staff really lovely. The only thing that I wasn't happy with and only noticed after I left the premises was the windscreen was quite dirty on the inside, i expected it to be clean. Other than than every thing else was good.
April 20, 2026
Reply from National Windscreens - Bury
We're glad you found booking easy and our staff lovely. We appreciate your feedback and have noted your comment regarding the interior windscreen cleanliness. We'll address this to ensure it's not overlooked in the future. Thanks again.
Quick and easy to book and have the windscreen replaced.
I am very pleased with the service. Thank you very much
April 24, 2026
Reply from National Windscreens - Bury
We appreciate you sharing that you were pleased with our service! We are so happy you were pleased with us. Thank you very much.
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were very accommodating and very…
They were very accommodating and very helpful. Provided good advice at the customers benefit!
April 16, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn that you found us accommodating and helpful, and that you were pleased with our advice.
Easy to book staff were excellent kept…
Easy to book staff were excellent kept me updated all the time
April 20, 2026
Reply from National Windscreens - Bury
We appreciate you sharing that booking was easy and our staff were excellent at keeping you updated! We are so happy you were pleased.
Reply from National Windscreens - Bury
We appreciate you sharing that our service was efficient, quick, and thorough! We are so happy you were pleased with our work.
Polite staff and happy with the work.
Polite staff and happy with the work.
Appointment availability was poor. Had to wait 10 days so was unable to use my car. Appointment took nearly 4hrs
April 9, 2026
Reply from National Windscreens - Bury
We appreciate your feedback and are happy the staff was polite and you're pleased with the work. We're sorry about the wait for an appointment.
Reply from National Windscreens - Bury
We appreciate you sharing that our service was fast and easy! We are so happy you were pleased with our brilliant service.
Reply from National Windscreens - Bury
We appreciate you letting us know about the excellent customer service and updates! We are so happy you were pleased with our service.
Friendly and professional staff
Friendly and professional staff, completed the job very well and in a timely manner.
April 2, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn that our staff was friendly and professional and completed the job well and promptly.
Easy to book
Easy to book. Confirmed immediately. Said would take up to four hours to be completed, and was done in one and a half hours!
March 24, 2026
Reply from National Windscreens - Bury
We're happy to hear that booking was easy and confirmation was immediate! We're also glad the service was completed so quickly. Thank you for your positive feedback!
Everything went to plan.
Everything went to plan.
In fact the Bury depot had my car ready and available in advance of the promised time.
This was far superior service to the last time I had my screen replaced by another company.
Well done to all concerned.
March 27, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback! We're happy the service at the Bury depot exceeded your expectations and that your car was ready ahead of schedule. It's great to know our service was superior to your previous experience.
I recently used National Windscreens…
I recently used National Windscreens for a windscreen replacement and was disappointed with the service.
The vehicle was returned in an unclean condition, with dust and small pieces of broken glass left inside. This was unexpected and raises concerns regarding both cleanliness and safety.
I would expect a higher standard of care following such work.
March 28, 2026
Reply from National Windscreens - Bury
We appreciate your feedback and are sorry your service fell short of expectations. We'll address the cleanliness issues to ensure a higher standard of care is provided in the future.
Really good customer service
Really good customer service. Tom at the Bury branch went over and above to help. Very refreshing in today’s can’t be bothered world.
5 stars for Tom.
James Bamber (don’t know why the review is calling me Mr Wilson)
March 17, 2026
Reply from National Windscreens - Bury
We're happy to hear that you received really good customer service. It's great to know that someone went above and beyond to help you. We appreciate your 5-star feedback! We'll look into the name issue.
Service was fast i also needed to drop…
Service was fast i also needed to drop my car off the day before the window was being fitted they had no problem in me doing this and my window was then fitted before dinner the following day when it was booked in for 2.30pm so yes very friendly fast and reliable service
March 14, 2026
Reply from National Windscreens - Bury
We're happy to hear that you had a friendly, fast, and reliable experience. We appreciate you choosing us and are glad we could accommodate your needs by allowing you to drop off your car early. Thank you for your positive feedback!
Reply from National Windscreens - Bury
We're happy to hear that the replacement was completed at your home. Thank you for letting us know about your experience.
Reply from National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn the drop off instructions were easy and staff were professional.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.