Very good replacement. But although we booked weeks in advance the wipers we were recommended to have replaced were not in stock when we got there.
Company replied
Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kept informed at all times about what was happening with the car. Car was fixed in less time. Would definitely recommend
Company replied
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
Company replied
Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.5
Excellent
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Bury
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Bury
We appreciate your feedback and are glad we could resolve the issue for you. Thank you for your patience!
I booked ,dropped my car off in the…
I booked ,dropped my car off in the morning as arranged and then in the afternoon rang to check if ready. An objectionable receptionist insisted my car wasn't booked in even though I insisted it had been dropped off and keys handed over that morning. I then had to arrange someone to drive me back and, yes my car had been booked in but the windscreen wasn't available. This meant I had to take it back and rearrange another day which was very inconvenient both in time and expense
November 4, 2025
Reply from National Windscreens - Bury
We appreciate you bringing this to our attention. We are sorry to hear about the booking confusion, the receptionist's response, and the unavailability of the windscreen, which caused you considerable inconvenience. We will investigate this internally to prevent similar issues.
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Missed three appointments
Missed three appointments. Numerous calls emails, texts but still couldn’t get it right
October 25, 2025
Reply from National Windscreens - Bury
We regret we missed your appointments and the trouble coordinating. We'll review what happened to improve our communication. Thanks for your feedback.
Really lovely team -very kind to me and…
Really lovely team -very kind to me and my ADHD as I was late. And then didn’t have enough petrol for tests🤦🏽♀️ really appreciated all your kindness and patience and did brilliant job on my car! Thank you so much!
10/10!
October 23, 2025
Reply from National Windscreens - Bury
We're happy to hear that you had a positive experience! We appreciate your kind words regarding our team's patience and understanding. Thank you so much for the fantastic rating!
Reply from National Windscreens - Bury
We appreciate your positive feedback! We're so glad you were happy with our quick, reliable, and great service, including the fantastic after care.
Chalk and Cheese!!
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they booked us into the Bury branch.
Wow... what a difference!! very professional and a complete different experience. Would highly recommend.
October 20, 2025
Unprompted review
Reply from National Windscreens - Bury
We're happy to hear that your experience at the Bury branch was very professional. It's great to know it was a complete turnaround from your previous fitting. We appreciate your recommendation and thank you for sharing your feedback.
Excellent friendly service
Excellent friendly service, windscreen fitted fast and clean, thanks, will definitely use again
October 16, 2025
Reply from National Windscreens - Bury
We appreciate your positive feedback. We're happy to hear that you received excellent, friendly service and that the windscreen was fitted fast and cleanly. Thank you for sharing.
Took nearly 2 weeks to source and fit…
Took nearly 2 weeks to source and fit the window as it had to come from Germany.
October 11, 2025
Reply from National Windscreens - Bury
We appreciate your feedback and are sorry it took two weeks to source the window from Germany. We'll review our processes.
Reply from National Windscreens - Bury
We appreciate you sharing! We are so happy that you found our service very friendly and quick. Thank you very much for your feedback!
Would recommend!!
Really polite, friendly and professional repairman! Produced smashing results (no pun intended there tho). Sorted within a quick timescale and provided clear instructions on how to manage with cleaning car afterward ect.
September 29, 2025
Reply from National Windscreens - Bury
We're happy to hear that the repair was completed quickly and to a high standard. We appreciate your positive feedback regarding the clear aftercare instructions provided. Thank you!
Efficient & professional start to finish…
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and well done.. happy with the workmanship and the treatment of my car and property.. one wiper stopped working the next week due to a lose fitting but this was sorted without fuss in 1 working day at a local depot..
September 30, 2025
Reply from National Windscreens - Bury
We appreciate your feedback and are glad to hear about your positive experience. It's great to know that you found our team efficient and professional from the initial call to the final adjustments. We're happy the job was completed quickly and to your satisfaction. We're also glad the wiper issue was resolved promptly.
Went through Insurance speedy…
Went through Insurance speedy replacement of windscreen in bury Manchester, the waiting area could be more comfortable apart from that good job done
October 1, 2025
Reply from National Windscreens - Bury
We're happy to hear that the windscreen replacement service was speedy. We appreciate your feedback and will consider improvements to our waiting area to enhance customer comfort. Thank you!
Reply from National Windscreens - Bury
We appreciate you sharing! We are so happy to hear that our service was brilliant, professional, and polite. Thank you!
Success with new windscreen
I was able to leave my car at the facility over 4 nights as the weather was poor. The work was completed to a high standard. I was very satisfied
September 24, 2025
Reply from National Windscreens - Bury
We're happy to hear that you were satisfied with the service and that your car was safely stored during the inclement weather. Thank you for your positive feedback and appreciation of our high standards.
The gentleman who came was very professional
The gentleman who came was very professional
September 23, 2025
Reply from National Windscreens - Bury
We're happy to hear that the service provided was professional. Thank you for sharing your positive experience with us!
Took a day off work to get 2 windows…
Took a day off work to get 2 windows fixed, got 1 fixed with 5 days but had loads of messing about with the final glass. Delivered to wrong depot, had to be picked up by technician, I had to phone bury depot numerous times to try get a PM slot, managed to arranged 3pm for when I finished work and the technician phoned me at 10.30am to fit, can't do it later on now I have to wait another 5 days. Absolutely poor customer support, supposed to work around me not the other way round! Still waiting for final glass 12 days later
September 22, 2025
Reply from National Windscreens - Bury
We regret to hear about the difficulties you experienced with your window repair and the scheduling issues. We appreciate you bringing this to our attention. We'll review what happened to prevent similar problems in the future and aim to improve our service. Thank you for your feedback.
First class work and friendliness
From the phone call to book us in for the repair right through to picking our car up with it's new windscreen, the communication throughout was spot on and the person dealing with us so friendly. Instructions given to us were very clear and easy to follow
September 15, 2025
Reply from National Windscreens - Bury
We're happy to hear that the service you received, from booking to completion, was spot on. We appreciate your positive feedback regarding the clear instructions and friendly communication. Thank you!
Good customer service
September 12, 2025
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.