Very good replacement. But although we booked weeks in advance the wipers we were recommended to have replaced were not in stock when we got there.
Company replied
Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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See what reviewers are saying
Kept informed at all times about what was happening with the car. Car was fixed in less time. Would definitely recommend
Company replied
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
Company replied
Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.5
Excellent
349 reviews
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The fitters were quick and thorough but…
The fitters were quick and thorough but when looking at windscreen I found the scuttle panel didn’t meet the screen
I don’t know whether it needs to settle
June 6, 2025
Reply from National Windscreens - Bury
We appreciate your feedback and are sorry the scuttle panel doesn't meet the screen. We will investigate this issue to ensure proper fitting and that it settles correctly.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Bury
We appreciate your positive feedback! We're happy to hear that our service was quick, easy, and friendly for you.
Excellent job completed on schedule.
There was a bit of a wait for an available appointment but the fitting centre completed the job on schedule.
The car was returned very clean with no debris at all left behind. Cameras etc all working fine. I waited for rain before reviewing in case of leaks, it then rained a lot but all stayed dry.
Good job done.
May 30, 2025
Reply from National Windscreens - Bury
We appreciate you sharing your experience. We're happy to hear that the job was completed on schedule and that your car was returned clean. We're glad everything is working well and there were no leaks.
Reply from National Windscreens - Bury
We appreciate you taking the time to share your positive experience with our fast and on-time service. Thank you.
Efficient and excellent service
From the initial phone conversation to the appointment everything was smooth and efficient. Once the appointment was made a text message was received confirming the details. The windscreen was replaced without issue in 30 minutes. The bill was paid and all was well.
May 9, 2025
Reply from National Windscreens - Bury
Thank you for taking the time to share your positive experience. We appreciate your kind words about the efficiency and smoothness of your appointment. We strive to provide our customers with a seamless and positive experience, and we're glad that you found our service to be helpful.
Fast efficient service.
Arranged and booked using online form Booked in easily but no option to specify privacy glass so had to use online chat to arrange this.technicions were fast, efficient and professional.
May 9, 2025
Reply from National Windscreens - Bury
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad you found our online booking process easy to use and that the technicians were efficient and professional. We're always looking for ways to improve our services and will take your suggestion about specifying privacy glass into consideration.
Reply from National Windscreens - Bury
We appreciate your kind words and are glad to hear that you were pleased with the speed and communication during your recent experience.
Clean the place up lot of rubbish out…
Clean the place up lot of rubbish out side out side of the building. It puts you off going there
May 7, 2025
Reply from National Windscreens - Bury
We appreciate you taking the time to share your feedback. We understand your concern about the cleanliness of the area outside the building. We strive to maintain a clean and welcoming environment for all our visitors. We will take your feedback into consideration as we work to improve our facilities.
Reply from National Windscreens - Bury
Thank you for your kind review! We appreciate your feedback and are pleased to hear you found our staff friendly and helpful and that the job was completed quickly. We strive to provide excellent service.
Quick appointment, great technician.
The technician was fast and did a great job. The tracking was a bit hit and miss but this could be due to GDPR when attending at other locations.
One thing that would really improve things would be the option to select privacy glass when making the appointment online. If this option is there, I certainly didn't see it. I had to get in touch and let them know the glass I needed was privacy glass.
It was great to be able to get a quick appointment to replace my car window so no stressing about the security of my car.
Thanks so much for a good service.
May 9, 2025
Unprompted review
Reply from National Windscreens - Bury
Thank you for your feedback. We're glad to hear that the technician was fast and did a great job. We appreciate you highlighting the positive aspects of your experience.
We understand your point about the privacy glass option. We are always looking for ways to improve our online booking process and make it as user-friendly as possible. We'll take your suggestion into consideration as we continue to enhance our services.
The work was accomplished swiftly and…
The work was accomplished swiftly and the workman gave me a full explanation of what he was going to do.
April 28, 2025
Reply from National Windscreens - Bury
We appreciate your kind words and are glad to hear that you were satisfied with the prompt service and clear communication provided.
Reply from National Windscreens - Bury
Thank you for your kind words! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service professional and friendly.
Great job in half the time set
April 23, 2025
Reply from National Windscreens - Bury
Thank you for your kind words. We are thrilled to hear that you were satisfied with the service.
Quich and easy to get my windscreen…
Quich and easy to get my windscreen booked in. Easy to find, very courteous, the job was done on time.
March 28, 2025
Reply from National Windscreens - Bury
Thank you for your positive review. We are delighted to hear you found our booking process quick and easy, and that you were impressed with our staff's courtesy and the timely completion of the job. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Bury
Thank you for taking the time to share your feedback. We're glad to hear that you were satisfied with the service and quality of the work.
Reply from National Windscreens - Bury
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad you were satisfied with the promptness and quality of the work.
Chip fixed well and quickly
Chip fixed well and quickly, however the technician left scratches on windscreen from when he leaned over it to reach the chip
March 5, 2025
Reply from National Windscreens - Bury
We appreciate you taking the time to share your experience. We're glad the chip was fixed quickly and well. We understand your concern about the scratches on your windscreen. We will share your feedback with our team to ensure technicians are extra careful while working on vehicles.
Professional and friendly service
My rear view mirror had been damaged during windscreen replacement, so this is an ongoing repair
The technician at the Bury Depot was professional, friendly and explained the whole process of rectification. A new mirror will be ordered and fitted in due course
Easy and painfree experience.
March 8, 2025
Reply from National Windscreens - Bury
Thank you for sharing your positive experience. We appreciate your kind words about the technician at the Bury Depot. We're glad to hear that they were professional, friendly, and took the time to explain the repair process. We understand that having your rearview mirror damaged during a windscreen replacement can be frustrating, and we're pleased that the process of rectifying this has been easy and pain-free for you.
Reply from National Windscreens - Bury
We're delighted to hear you had a positive experience. We appreciate your kind words about our team's efficiency and friendliness.
I dropped the car at your bury…
I dropped the car at your bury branch,they were very polite told me it will be ready within 2 hrs which it was upon collection he gave me instructions not to wash for 4 days ,very nice man
February 14, 2025
Reply from National Windscreens - Bury
We're thrilled to hear about your positive experience at our Bury branch. It's wonderful to know that our team was helpful and provided you with clear instructions. We appreciate your kind words about the staff's politeness and the timely service you received.
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