They did their best to help us as quickly as possible. As a business they were busy and fitted us in and kept us informed during every step. Morgan was amazing and did a fab job, very professional. I... See more
Company replied
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See what reviewers are saying
The appointment was good once the booking was finally confirmed. It was changed which was a bit of a pain. But once the appointment was finalised it was great. We arrived a few minutes early. The gent... See more
Company replied
Great service all round. The booking process was straightforward and easy. It was also very convenient to have the windscreen fitted at home. On the day of fitting, the technician arrived promptl... See more
Company replied
I am extremely satisfied with National Windscreens. They did a perfect job on my car, but what amazed me even more was their incredible Customer service. The Manager himself was kind enough to drive m... See more
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Company details
About National Windscreens - Cardiff
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit M6, Capital Business Park, CF3 2PU, Cardiff, United Kingdom
- 029-2199-0216
4.6
Excellent
687 reviews
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Professional Service and good communications
Easy to book and great communications about the appointment. Very professional staff and replacement done well within the time slot given. Thank you.
May 13, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that booking was easy, communication was great, and our staff were professional and efficient.
Reply from National Windscreens - Cardiff
We appreciate your kind words.
Work done within timescale promised
Work done within timescale promised, car left clean and tidy.
May 12, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing that the work was done within the promised timescale and the car was left clean and tidy!
EXCELLENT SERVICE
My appointment was spot on time and the chip repair completed and car returned in about 35 minutes.The repair is virtually invisible.Everything from arrival at Reception to finished job was first rate.
May 14, 2026
Reply from National Windscreens - Cardiff
We're delighted to hear your appointment was on time and the chip repair was completed efficiently. We appreciate your positive feedback on our service!
Reply from National Windscreens - Cardiff
We are so happy to hear your replacement was faster than expected and our service was great! Thank you!
Lads who fitted glass were great and…
Lads who fitted glass were great and done a good job.
May 12, 2026
Reply from National Windscreens - Cardiff
We appreciate your feedback. We're glad our team did a good job.
Excellent service
Excellent service, very professional, quickly replaced my screen and gave after sales advice, can’t recommend enough
May 11, 2026
Reply from National Windscreens - Cardiff
We are so pleased to hear you had such a positive experience with our service and advice. Your recommendation means a lot to us!
Very Professional Service
Friendly, efficient and professional service. Good communication from time of booking until the windscreen was fitted.
May 1, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback. We're so happy to learn that you found our service friendly, efficient, and professional with good communication.
Very straightforward process from first…
Very straightforward process from first contact to picking car up after windscreen replacement. The time from first contact to replacement completion was 1/3 that of other companies
May 5, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that the windscreen replacement process was straightforward and efficient for you. Thank you for acknowledging our commitment to a quick turnaround time compared to other companies.
Excellent guys even though at first…
Excellent guys even though at first there was a few weeks wait but a phone call to the Cardiff branch got me an appointment in two days as I offered to take any appointment if cancellation came in brilliant service.
Also the car was immaculate no glass or any mess at all it was a well deserved tip for a pint well done lads.
May 6, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that the Cardiff branch was able to accommodate you quickly. We appreciate your flexibility and are so glad you were pleased with the cleanliness of the car. Thank you for your positive feedback!
Quick and efficient
Quick and efficient. Easy to drop off and pick up. Would use them again.
May 6, 2026
Reply from National Windscreens - Cardiff
We're happy to learn that you found our service quick and efficient and that the drop-off and pick-up were easy. We appreciate your feedback!
Reply from National Windscreens - Cardiff
We appreciate you letting us know about the updated start date. Thank you for your feedback and for taking the time to share.
Staff Very helpful and professional a…
Staff Very helpful and professional a job well done
April 29, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing that our staff was helpful and professional and that we did a job well done! We are so happy you were pleased with us.
Replacement windscreen
There service was exceptional. Allowed me to drop the vehicle off several days in advance. They had a cancellation and the windscreen fitted early. No hassle just great service.
April 22, 2026
Reply from National Windscreens - Cardiff
We appreciate you taking the time to share your positive experience. We're happy to hear that you were able to drop off your vehicle early and that the service was completed promptly with no hassle.
Reply from National Windscreens - Cardiff
We appreciate your feedback and are happy it was helpful. We regret the delay due to the Easter weekend impacted the timing.
Great service from National Windscreens…
Great service from National Windscreens Cardiff. Easy booking, friendly staff, and the job was done quickly and professionally. Would definitely recommend.
April 6, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our Cardiff service great, the booking easy, the staff friendly, and the job quick and professional. Thank you for recommending us!
Great customer service
Great customer service through the whole process from start to finish
April 24, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing that you received great customer service throughout the entire process! We are so happy you were pleased with our work.
Good in the end
Morning appointment arranged, changed by the depot to afternoon - arrived as planned (after discussion regarding must be done in the same day due to traveling home 25 miles away) - left car to be called 90 mins later to say the wrong part had been ordered and wouldn’t arrive now until the next day (could I leave it …no) took it back the next afternoon to be told it hadn’t arrived yet and could I leave it if it didn’t turn up (no again) - called around 4 (no contact from the depot so had to contact as was concerned it would be closed later with no way of getting home - no answer 3 times but transferred to main office) turned up to ensure I was onsite and the job was just being finished - In fairness really good job complete so positive in the end
April 16, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience. We're sorry the wrong part was initially ordered and for the communication issues. We're glad the job was completed well in the end. We'll review what happened to prevent similar situations.
My replacement was done quicker than I…
My replacement was done quicker than I thought with a very professional fitter. He answered any questions I asked in a professional way that I understood. A great service. Thank you.
April 10, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that your replacement was completed quickly and that the fitter was professional and informative. Thank you for your review.
Reply from National Windscreens - Cardiff
We appreciate you sharing that our service was friendly and efficient! We are so happy you were pleased with us.
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