They did their best to help us as quickly as possible. As a business they were busy and fitted us in and kept us informed during every step. Morgan was amazing and did a fab job, very professional. I... See more
Company replied
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See what reviewers are saying
The appointment was good once the booking was finally confirmed. It was changed which was a bit of a pain. But once the appointment was finalised it was great. We arrived a few minutes early. The gent... See more
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Great service all round. The booking process was straightforward and easy. It was also very convenient to have the windscreen fitted at home. On the day of fitting, the technician arrived promptl... See more
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I am extremely satisfied with National Windscreens. They did a perfect job on my car, but what amazed me even more was their incredible Customer service. The Manager himself was kind enough to drive m... See more
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Company details
About National Windscreens - Cardiff
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit M6, Capital Business Park, CF3 2PU, Cardiff, United Kingdom
- 029-2199-0216
4.6
Excellent
687 reviews
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Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient
Efficient, friendly service. Nice waiting room with coffee making facilities in the kitchen.
March 10, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that you found our service efficient and friendly. We're also glad you appreciated the waiting room and coffee facilities. Thank you!
Amazing Staff
The staff were amazing from the moment we entered the premises and kept us updated the whole time
March 3, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback! We are so happy to learn that our staff were amazing and that you were kept updated throughout your visit.
William's communication. (Cardiff).
William and Duncan did a fine job. Minimum fuss, clean and worked well together.
Thd biggest plus for me is that William rang at the start of the day to give me a good idea of his eta. A big help as I had a busy day. He then rang when he was on his way. Great communication of his day which greatly improved my day. Thankyou William.
Good job and no problems to date.
March 3, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your positive experience! We're glad to hear that you were pleased with the efficient service and clear communication regarding the arrival time. It's great to know that the work was completed to your satisfaction.
Reply from National Windscreens - Cardiff
We're happy to hear that the screen fitter provided a helpful explanation. Thank you for your positive feedback; we appreciate it.
Would definitely recommend
I had to cancel appointment twice due to my mother being ill and then passing away. National windscreens were very understanding. Eventually had windscreen replaced, fitter was really nice, professional
February 28, 2026
Reply from National Windscreens - Cardiff
We are very sorry to hear about your loss and appreciate you choosing us during such a difficult time. We're glad the replacement went smoothly and that you found our fitter to be professional and helpful. Thank you for your feedback.
Reply from National Windscreens - Cardiff
Thank you for your positive feedback!
Quick and easy to book and be repaired
Quick and easy to book and be repaired, thank you.
February 24, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing that it was quick and easy to book and be repaired! We are so happy you were pleased with us.
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Plan ahead
Well organised but having to leave the vehicle for a couple of hours in the middle of Cardiff's outback means you need to have a film downloaded to watch beforehand. Rest room / tea / coffee facility could do with updating and upgrading. Customer satisfaction whilst waiting was self administered.
February 14, 2026
Reply from National Windscreens - Cardiff
We appreciate your feedback. We're glad you found the experience well-organized. We acknowledge your comments regarding the waiting period and facility conditions. We will consider your suggestions as we explore options for improvements to better serve our customers.
Very professional from start to finish.
February 14, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing that our service was professional from start to finish! We are so happy you had a positive experience with us.
Excellent service, communication and workmanship.
I had a slight hairline crack in my windscreen. I contacted my insurance who contacted National windscreens. They came out and found the crack was too long to fix so they replaced the windscreen. They were very proffesional and the job was done quickly and efficiently. I would recommend.
February 18, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience. We're happy to hear that the replacement was completed quickly and efficiently after the crack was deemed too long to repair. We appreciate your recommendation.
Reply from National Windscreens - Cardiff
We're glad you enjoyed your experience with our quick service. Thank you for your positive feedback; we appreciate it!
Quick and easy.
Fast, reliable, and great quality work. Booking was easy, the windscreen replacement was done sooner than expected, and the handover was nice and easy too. Very satisfied!
February 12, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that the booking process was easy, the replacement was completed ahead of schedule, and the handover was smooth. We're glad you're satisfied with our service.
A professional job carried out by…
A professional job carried out by competent engineers. Everything happened as they said it would
February 17, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that competent engineers completed a professional job and that everything happened as expected.
Excellent service
Arrived in alloted time frame with ETA confirmation. Friendly engineers .
February 17, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that our engineers were friendly and arrived on time. We appreciate you taking the time to leave us this great feedback.
Excellent customer service
Excellent customer service, excellent communication. Highly recommend this company to replace and callobrate windscreens
February 16, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that you had a positive experience with our customer service and communication. Thank you for recommending our windscreen replacement and calibration services!
Reply from National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our friendly, quick, and efficient service.
5 Star Service *****
The booking process was straightforward and communication throughout the process was great. The appointment was arranged around my work commitments and I did not have long to wait. The fitter contacted me early on the day and clearly explained the process, including where I was on his list and his anticipated time of arrival. Cannot compliment him enough on the service he provided and a job well done. Highly recommend to all.
February 10, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience. We're happy to hear that the booking process was straightforward and the communication was great. It's also great to know the appointment was arranged around your work commitments and that you were pleased with the service provided. Thank you for your recommendation.
Reply from National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy you received great service with a quick repair from our friendly and professional staff.
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