They did their best to help us as quickly as possible. As a business they were busy and fitted us in and kept us informed during every step. Morgan was amazing and did a fab job, very professional. I... See more
Company replied
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See what reviewers are saying
The appointment was good once the booking was finally confirmed. It was changed which was a bit of a pain. But once the appointment was finalised it was great. We arrived a few minutes early. The gent... See more
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Great service all round. The booking process was straightforward and easy. It was also very convenient to have the windscreen fitted at home. On the day of fitting, the technician arrived promptl... See more
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I am extremely satisfied with National Windscreens. They did a perfect job on my car, but what amazed me even more was their incredible Customer service. The Manager himself was kind enough to drive m... See more
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Company details
About National Windscreens - Cardiff
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit M6, Capital Business Park, CF3 2PU, Cardiff, United Kingdom
- 029-2199-0216
4.6
Excellent
687 reviews
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Reply from National Windscreens - Cardiff
We appreciate you sharing that you received great service and a polite operative! We are so happy you were pleased with us.
Reply from National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to hear that the team was lovely and the process was quick and painless for you.
Very pleased with the job
Very pleased with the job, the technicians were very professional and helpful.
Well pleased thank you.
January 20, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that the technicians' professionalism and helpfulness resulted in a job well done.
Reply from National Windscreens - Cardiff
We appreciate the positive feedback! We're so happy to hear you found our staff very efficient, quick, and friendly.
Have to say having been a long time…
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired!
Simply because Autogkass comes to your home …that I understand is a biggy to complete with, but where your Cardiff depot is situated it’s a taxi journey 🤷🏼♂️at best which cost me £26 round trip 🫣
So I’m sorry it’s only because my insurance company deals with you 🤷🏼♂️
January 12, 2026
Reply from National Windscreens - Cardiff
We appreciate your feedback. We're sorry to hear that the location of our Cardiff depot resulted in additional travel expenses for you. We value your business and will consider your comments as we review our services.
Reasonably comfortable waiting room
Reasonably comfortable waiting room. Tea, coffee and wi fi provided. Replacement was done quickly with no fuss.
January 16, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that you found our waiting room comfortable and appreciated the amenities. We're also glad the replacement process was quick and easy for you. Thank you for your positive feedback!
Really easy and great experience
Really easy and great experience. Technician very polite and kept updated to their arrival Nd work completed swiftly and to high standard. Highly recommend.
January 9, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you had a great experience and that the technician was polite and efficient. Thank you for your recommendation!
Reply from National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our quick, easy, and very good service. Thank you!
No problems went in windscreen sorted
January 7, 2026
Reply from National Windscreens - Cardiff
We're happy to hear that your windscreen issue was resolved quickly! Thank you for your positive feedback; we appreciate it.
Excellent
Clean, clear, concise, excellent job, excellent comunication by the Windscreen fitters I used.
January 8, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our service clean, clear, and concise, with excellent communication and an excellent job.
Very polite staff
Very polite staff, had a nice little room to wait in, with a little kitchen with tea/ coffee available. They did an outstanding job on my windscreen, have no complaints!
January 6, 2026
Reply from National Windscreens - Cardiff
We appreciate you sharing your positive experience. We're happy to hear you found our staff polite and that you were comfortable in our waiting area. It's great to know you were pleased with our work!
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quickly replaced drivers side window
Quickly replaced drivers side window, very efficient.
December 18, 2025
Reply from National Windscreens - Cardiff
We're glad you were satisfied with our efficient service replacing your driver's side window. Thank you for your positive feedback!
Got to appointment early and they…
Got to appointment early and they started straight away and I was on my way with my windscreen replaced in just 2 hours. The waiting room was comfortable with drinks available.
Excellent service.
December 24, 2025
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy your appointment started promptly and your windscreen was replaced quickly. It's great to hear you found the waiting room comfortable. Thank you!
Really great company went over and…
Really great company went over and above for me
Amazing technician really knows his job well pleasure
5⭐️ service
December 19, 2025
Reply from National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that you had such a great experience and that our technician was so knowledgeable. Thank you for the 5 stars!
Friendly and fast service
The lads there were great. Friendly and got the job done quickly
December 13, 2025
Reply from National Windscreens - Cardiff
We're glad you enjoyed your experience with our team! Thank you for your positive feedback; we appreciate your recognition of their efficiency.
Reply from National Windscreens - Cardiff
We appreciate you sharing! We are so happy to hear you received friendly service and a quick, clean repair. Thank you for your feedback!
Great professional and practical service
Great service. They called me to say I could go in earlier and found they only needed to do a repair rather than replacement, saving me time and money. Friendly staff too.
December 7, 2025
Reply from National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that we could accommodate you with an earlier appointment and save you time and money with a repair. We're also glad you found our staff friendly.
Very helpful staff
November 17, 2025
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Was struggling with the time
Slot and they managed to get me in earlier was very helpful
December 11, 2025
Reply from National Windscreens - Cardiff
We're happy to hear that we could accommodate your scheduling needs and provide you with a more convenient time. Thank you for your helpful feedback!
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