They did their best to help us as quickly as possible. As a business they were busy and fitted us in and kept us informed during every step. Morgan was amazing and did a fab job, very professional. I... See more
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The appointment was good once the booking was finally confirmed. It was changed which was a bit of a pain. But once the appointment was finalised it was great. We arrived a few minutes early. The gent... See more
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Great service all round. The booking process was straightforward and easy. It was also very convenient to have the windscreen fitted at home. On the day of fitting, the technician arrived promptl... See more
Company replied
I am extremely satisfied with National Windscreens. They did a perfect job on my car, but what amazed me even more was their incredible Customer service. The Manager himself was kind enough to drive m... See more
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Company details
About National Windscreens - Cardiff
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit M6, Capital Business Park, CF3 2PU, Cardiff, United Kingdom
- 029-2199-0216
4.6
Excellent
687 reviews
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Great service
December 6, 2025
Reply from National Windscreens - Cardiff
Thank you for your positive feedback!
Reply from National Windscreens - Cardiff
We're happy to hear that your task was completed quickly. Thank you for your positive feedback; we appreciate it.
Satisfied customer
Couldn't have been more helpful all round and not afraid to provide any information required
December 5, 2025
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Wasn't impressed with my service.
Wasn't impressed with my service.
Took 6 days to my car fitted with glass and when I had my car back there was glass in my car where the engineer didn't clean my car properly after fitting.
December 2, 2025
Reply from National Windscreens - Cardiff
We appreciate your feedback and are sorry your service took longer than expected. We'll address the cleanliness issue with our team to ensure a better experience in the future.
Do a good job eventually
The office side of the job was appalling but the technician was fantastic and did an amazing job. Bookings were made then changed within minutes and finally postpones the night before they were due to turn up and rearranged for yet another date.
November 29, 2025
Reply from National Windscreens - Cardiff
We appreciate your feedback and are sorry to hear about the issues with the scheduling. We're happy the technician met your expectations. We'll review our booking process to improve our customer experience.
Great service , Top quality work
November 22, 2025
Reply from National Windscreens - Cardiff
We appreciate you taking the time to share your wonderful experience; we are so happy you were satisfied with our top-quality work and service.
Reply from National Windscreens - Cardiff
We appreciate your feedback and regret that your experience did not meet your expectations. We'll look into it.
Didn't turn up when appointment said
Didn't turn up when appointment said, app for time of arrival didn't work
Told glass didn't turn up
Told they couldn't do car outside the house after appointment made
Had to take car in to workshop where then told they still didn't have the glass
When glass turned up it was broken and had another wait till it turned up
November 25, 2025
Reply from National Windscreens - Cardiff
We appreciate you bringing this to our attention. We're very sorry the appointment didn't go as planned, the app didn't function, and the glass was broken, causing further delays and workshop visits. We'll review these issues.
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Cardiff
We are happy to hear that we provided prompt service and that you were pleased with the work completed. Thank you for your feedback.
Could do better
Incorrect screen was initially ordered. This resulted in a 2nd trip to Cardiff which was inconvenient and time consuming.
November 20, 2025
Reply from National Windscreens - Cardiff
We regret the initial screen error caused an inconvenient return trip to Cardiff. We appreciate your feedback and will review our processes.
Fast replacement
Fast replacement. Fitter explained everything very well and was very helpful
November 17, 2025
Reply from National Windscreens - Cardiff
We're happy to hear that you received a fast replacement! It's great to know our fitter was helpful and explained everything clearly. Thank you for your feedback.
Reply from National Windscreens - Cardiff
We're glad you enjoyed your experience with us! Thank you for your recommendation and positive feedback.
Service was excellent as was the…
Service was excellent as was the technician
and the Cardiff Office - Reason for low score was that the new glass does not match the glass on the other (off) side which was replaced in 2024 (by National windscreens)
It doesn’t match in tint colour or definition and looks a bit odd
November 7, 2025
Reply from National Windscreens - Cardiff
We appreciate your feedback and are glad the service and technician met your expectations. We're sorry the glass replacement doesn't match your existing windshield. We'll investigate this issue further to ensure better consistency in the future.
Very quick and reliable
Was told windscreen could take up to 4 hours. Had the car back after 2. Quick and reliable service. Would highly recommend.
November 11, 2025
Reply from National Windscreens - Cardiff
We're happy to hear that you received quick and reliable service. We appreciate your recommendation and are glad the windscreen replacement was completed efficiently for you. Thanks for your feedback!
Excellent service
Made to feel welcome kept updated on progress of replacing windscreen comfy waiting room access to tea/coffee.
November 3, 2025
Reply from National Windscreens - Cardiff
We're happy to hear that you felt welcome and informed while you waited in comfort. Thank you for your positive feedback regarding your windscreen replacement!
First class service
First class service, technician Duncan most helpful with the questions I had regarding the use of the windscreen over the next few days.
November 6, 2025
Reply from National Windscreens - Cardiff
We're happy to hear that you received first-class service. We appreciate your positive feedback regarding the technician's helpfulness with your questions. Thank you!
Reply from National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our great service, quick repair, and great communication. Thank you!
Reply from National Windscreens - Cardiff
We're happy to hear that you found our team prompt, polite, and knowledgeable, and that they did a great job. Thank you for your positive feedback!
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