Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... See more
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Location
Switch locationUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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See what reviewers are saying
Easy booking. Great communication and an excellent job done as expected and on time (in fact a bit earlier). Insurance company were good too
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Great service from the local branch, windscreen sorted within a couple is hours. Was a bit disappointed with how long it took to get my car booked in and non communication between the booking staff... See more
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The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... See more
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Company details
About National Windscreens - Coventry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, United Kingdom
- 024-7695-0084
4.6
Excellent
669 reviews
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New windscreen
They were meant to come to house but unfortunately due to weather could not. So I took to them. I waited in the waiting room which was nice and warm. Pleased with end result.
March 2, 2026
Reply from National Windscreens - Coventry
We appreciate you bringing your vehicle to us despite the weather challenges. We're glad you found the waiting room comfortable and are pleased with the service outcome. Thank you!
Excellent service from the guys
Excellent service from the guys, car ready on time. The only thing that could have improved the experience is that if it could have been done at a remote location instead of having to take the vehicle to fitting centre.
February 28, 2026
Reply from National Windscreens - Coventry
We're glad you were happy with our service and that your car was ready on time. We appreciate your suggestion regarding remote services; we'll explore this for the future. Thanks for your feedback.
Reply from National Windscreens - Coventry
Thank you for your positive feedback!
Very easy to change day and time if…
Very easy to change day and time if needed good quality job.
February 24, 2026
Reply from National Windscreens - Coventry
We appreciate your review! We are so glad that changing your appointment was easy and that you were happy with the quality.
Reply from National Windscreens - Coventry
We're happy to hear that the job was completed promptly! Thank you for your positive feedback; we appreciate it greatly.
Good service all round.
February 17, 2026
Reply from National Windscreens - Coventry
We appreciate you sharing your experience! We are so happy you were very pleased with our good service all round.
The windscreen had round rings on from…
The windscreen had round rings on from the tools used to fit the screen it hadn’t been cleaned, there were bits of glass on the screen and glass on my dashboard I’m was disappointed that it wasn’t cleaned.
February 19, 2026
Reply from National Windscreens - Coventry
We regret to hear that the windscreen replacement wasn't completed to your satisfaction and left unclean. We'll review our fitting process to ensure better quality. Thanks for your feedback.
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
An appointment was booked for a day…
An appointment was booked for a day after I rang, turned up on time and did the job, friendly and was kept informed, I even got refunded for some wipers that I didn’t need, brilliant service
February 12, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that the appointment was timely, the job was completed efficiently, and you were kept informed. It's great you received a refund for the wipers. Thank you!
Reply from National Windscreens - Coventry
We're happy to hear that you had a friendly experience and a quick windscreen replacement. Thank you for your positive feedback!
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn our staff provided brilliant service and got everything sorted within the hour.
Everything was done very quickly and…
Everything was done very quickly and efficiently
February 10, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback. We are so happy to hear that everything was done very quickly and efficiently.
Excellent all round
February 6, 2026
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
No trouble and kept updated pleased…
No trouble and kept updated pleased with service
February 10, 2026
Reply from National Windscreens - Coventry
We appreciate you sharing that you had no trouble and were kept updated! We are so happy you were pleased with our service.
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We are so glad to hear that the windscreen replacement at your address was efficient.
Easy to arrange replacement windscreen
Easy to arrange replacement windscreen. Good efficient service. Good communication
February 10, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that arranging your windscreen replacement was easy and that you experienced good, efficient service and communication.
Excellent …
The staff were very professional but friendly that made my experience very good. Explained after care well.
February 10, 2026
Reply from National Windscreens - Coventry
We appreciate your feedback. We're happy to learn that our professional yet friendly staff made your experience very good and that aftercare was well-explained.
First class service
The chaps at National Windscreens were excellent.
I dropped the car at the time requested and it was finished before the time expected.
Overall, a really good experience.
Thankyou
February 10, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that you had a really good experience and that the service was completed promptly. Thank you!
Original repairs failed and looked no…
Original repairs failed and looked no different on completion, despite being assured it was good. A new screen was required. Car was left with dirt and scratches on door sills and dash cam left dangling from sun visor. When asked about that I was told, “we don’t put that back”.
February 10, 2026
Reply from National Windscreens - Coventry
We regret that the initial repairs were unsatisfactory and that the new screen installation resulted in dirt, scratches, and a displaced dash cam. We'll review this to improve our service. Thank you for your feedback.
Extremely proffesional from start to…
Extremely proffesional from start to finish. Exceeded my expectations.
February 3, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to hear that you experienced our professionalism, and that we exceeded what you expected.
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