Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... See more
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Location
Switch locationUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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See what reviewers are saying
Easy booking. Great communication and an excellent job done as expected and on time (in fact a bit earlier). Insurance company were good too
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Great service from the local branch, windscreen sorted within a couple is hours. Was a bit disappointed with how long it took to get my car booked in and non communication between the booking staff... See more
Company replied
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... See more
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Company details
About National Windscreens - Coventry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, United Kingdom
- 024-7695-0084
4.6
Excellent
669 reviews
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The dashboard was damaged during the…
The dashboard was damaged during the windshield replacement
January 30, 2026
Reply from National Windscreens - Coventry
We regret to hear about the damage to your dashboard. We'll investigate this issue to prevent future occurrences. Thanks for your feedback.
Reply from National Windscreens - Coventry
We appreciate your positive feedback. We're so happy your windscreen repair was quick and easy. Thank you!
Excellent service.
January 31, 2026
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great communication. Clear instructions. Staff were welcoming. In and out in 90 minutes. Henley Road Coventry branch
January 29, 2026
Reply from National Windscreens - Coventry
We're happy to hear that you found our team welcoming and the instructions clear. We appreciate your positive feedback regarding the efficient service you received at the Coventry branch.
Excellent service from start to finish
Excellent service from start to finish. The technician on time, was very professional, and replaced my windscreen in no time. Great communication and high-quality workmanship. Highly recommended!
January 27, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear that you received excellent service, prompt and professional attention, efficient windscreen replacement, great communication, and high-quality workmanship.
The engineer that you sent to remove…
The engineer that you sent to remove and replace my windscreen was brilliant! It was a freezing cold day.
He turned up on time and completed the job.
He was polite and friendly. I am sorry that I cannot remember his name. The date was 05.01.26.
January 5, 2026
Reply from National Windscreens - Coventry
We're happy to hear that the engineer provided brilliant service on a cold day! We appreciate that they were punctual, efficient, polite, and friendly. Thank you for your positive feedback.
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Coventry
We appreciate you sharing! We are so happy you were pleased with our efficient fitter and their polite service.
Communication is good and as I said…
Communication is good and as I said that I maybe unable to collect that day after the repair they said it could stay in their workshop overnight and I could collect the following day when they reopened. Very friendly staff also.
January 1, 2026
Reply from National Windscreens - Coventry
We're happy to hear that our communication and flexibility with the collection were helpful. We're also glad you found our staff friendly. Thank you for your positive feedback!
No problems whatsoever
No problems whatsoever, fantastic that you managed to complete job on Christmas Eve.
December 24, 2025
Reply from National Windscreens - Coventry
We're happy to hear that everything went smoothly! We appreciate you taking the time to leave us such positive feedback; completing the job on Christmas Eve was our pleasure.
Why no dust covers. Replacement glass was fine however the…
Replacement glass was fine however the state they left the car in was disappointing.
Dirty footprints on the sills, marks on the passenger seat, bits of the old sealant all over the dashboard and a piece of old sealant trapped under the exterior rubber.
December 15, 2025
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
That's the way to do it!
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, efficient and left no mess. They gave me precise instructions about aftercare before leaving. Very professional in every way.
December 23, 2025
Reply from National Windscreens - Coventry
We're glad you enjoyed your experience! We appreciate you mentioning the team's punctuality, efficiency, and aftercare instructions. Thank you for your positive feedback.
Everything was arranged and carried out…
Everything was arranged and carried out very efficiently and was impressed by the knowledge of the workers who repaired the rear windscreen
December 18, 2025
Reply from National Windscreens - Coventry
We're happy to hear that everything was arranged and carried out efficiently. It's great to know you were impressed with the expertise of our workers who repaired the windscreen.
Respectful and friendly.
December 17, 2025
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service and much appreciated.
December 16, 2025
Reply from National Windscreens - Coventry
We appreciate you sharing! We are so happy you were very pleased with our excellent service, and we thank you very much!
The new windscreen was not clean
The new windscreen was not clean. Lots of sticker marks, finger marks on the inside of the screen that should have been cleaned .
November 21, 2025
Reply from National Windscreens - Coventry
We appreciate your feedback and are sorry the windscreen wasn't clean. We'll address the sticker and finger marks to ensure better preparation in the future.
What they did well is get the car…
What they did well is get the car booked in very quickly. What was not so good was they never cleaned all the bits of rubbish like what looked like fragments or glass and other bits of debris after fitting the new window screen not good when it was a new car
October 30, 2025
Reply from National Windscreens - Coventry
We appreciate your feedback and are glad the booking was quick. We're sorry the debris wasn't cleaned after the new windshield installation, especially on a new car. We'll address this to ensure better service in the future.
Helpful and responsive service
Helpful, responsive to need and updated as appropriate
December 3, 2025
Reply from National Windscreens - Coventry
We're happy to hear that our support was helpful and responsive to your needs. Thank you for your positive feedback and time!
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Coventry
We appreciate you sharing! We're so happy to hear our friendly, helpful staff kept you informed and did a great job.
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