As good and quick as the service was, when I got my car, I found large and small fragments of glass throughout the front of my car including in my air vents. While I understand that glass will be shat... See more
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See what reviewers are saying
It was so easy to used the online system and i was inform every detail up on the last day. the customer service was friendly on professional and the job done quicker than expected thank u.
Company replied
Need glass repair. Book into National Windscreens for superb service We experienced superb service at Dartford depot via John however I am certain all depots will be great
Company replied
Easy to deal with from the outset. Customer service was very thorough & courteous during the call Kept me up-to-date throughout Job well done by window fitter, who was an extremely nice chap; certai... See more
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Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.5
Excellent
589 reviews
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Reply from National Windscreens - Dartford
We are pleased you found it easy to deal with us. We appreciate your positive feedback.
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
No hassle booking process and friendly staff
The booking process was efficient and the page easy to navigate. I was told that the work could take up to 3 hours so I was prepared for a bit of a wait. The work process was explained upon arrival and the expected time to complete the work was expected to be between 1 hour and 1 hour 20. As there was going to be time to kill the fitter kindly directed me to their local café which was only a short walk away. When the car was ready they sent me a text message and I returned to collect it. Everything was done to my satisfaction and the on board tech was calibrated for the windscreen. All in all it was a good experience and the staff were friendly and helpful.
May 7, 2026
Reply from National Windscreens - Dartford
We are so pleased to hear you had such a positive experience with us, from the efficient booking to the friendly staff. We appreciate you sharing your feedback.
Reply from National Windscreens - Dartford
We appreciate you sharing that we did a great job in no time! We are so happy you were pleased with us.
Reply from National Windscreens - Dartford
We appreciate you sharing your positive experience with us; thank you for your feedback!
Great service
May 7, 2026
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement & re-calibration.
Very pleased with the whole process, from booking (handled through my insurance company), dropping off & collection of my vehicle.
The guys I spoke to were very friendly & answered all my concerns. No complaints!
May 5, 2026
Reply from National Windscreens - Dartford
We appreciate you sharing your experience. We're happy to hear that you were pleased with the entire process, from booking to vehicle collection. It's great to know our team addressed your concerns and were friendly.
I had good experience with National…
I had good experience with National wind screen ,about 2ours the job done very helpful next time I can refer some one to them I agree the job .
May 5, 2026
Reply from National Windscreens - Dartford
We appreciate your positive feedback. We're happy to learn that you had a good experience and that the job was completed efficiently. We're glad you'd recommend us.
Poor communication methods
Poor communication methods. I had to rebook my appointment twice. In fact, during the second appointment I had driven for almost an hour to find out that the widescreen was not correct, so had to book a third appointment.
April 28, 2026
Reply from National Windscreens - Dartford
We regret the communication issues and the incorrect widescreen, which led to multiple rebookings and wasted travel time. We'll review our processes to prevent this inconvenience in the future.
Good service
Good service, good communication by admin team when booking in. Job well done.
April 22, 2026
Reply from National Windscreens - Dartford
We appreciate your positive feedback! We're so glad to hear you received good service and communication during booking, and that the job was well done.
Took 2 weeks to get car booked in and…
Took 2 weeks to get car booked in and they changed the appointment time the day before !! it was 14:30 on a day before a bank holiday ……….. dropped the car off at 14:10 , received a call at 15:00 to say they were unable to change windscreen because of faults showing on their testing device !! these faults are and were just standard error codes that needed resetting ,which is standard practice , but not for that technician !! I had to take car away and get them reset myself ( there were no faults on dash !! ) took another 2 weeks to re-book slot !!
April 2, 2026
Reply from National Windscreens - Dartford
We appreciate your feedback and apologize for the booking delays and appointment change. We're sorry the service didn't meet your expectations due to our technician not being able to proceed due to the faults on the vehicle camera system.
Fantastic service.
April 24, 2026
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very professional and a job well done
Brilliant customer service and a brialliant job carried out with also great communication skills
April 23, 2026
Reply from National Windscreens - Dartford
We appreciate your positive feedback! We're so happy to learn that you were pleased with our brilliant customer service, the job, and communication skills.
Easy drop off and pick up
Easy drop off and pick up, friendly staff, only downside sealant finger prints all over rear view mirror and dashboard.
April 22, 2026
Reply from National Windscreens - Dartford
We're glad the drop-off and pick-up were easy, and our staff was friendly. We regret the sealant fingerprints and will address this to ensure better attention to detail. Thanks for your feedback.
Reply from National Windscreens - Dartford
We appreciate you sharing that our service was great and done very quickly! We are so happy you were pleased with us.
Excellent service really quick…
Excellent service really quick turnaround time.
Very happy with the fitting
April 16, 2026
Reply from National Windscreens - Dartford
We appreciate you letting us know our service was excellent, with a really quick turnaround time! We are so happy with the fitting.
Reply from National Windscreens - Dartford
We appreciate you sharing that our service was on time, knowledgeable, and polite! We are so happy you were pleased with our service.
Reply from National Windscreens - Dartford
We are so glad to hear that you received excellent customer service. Thank you for your positive feedback; it means a lot to us.
Pleasant and professional
Although I had to wait just over a week to have the windscreen replaced, an appointment was made for a technician to carry out the work. He (Louis/Lewis) phoned me on the day to inform me that he would be with me in around forty minutes. He arrived promptly, carried out the windscreen replacement in about one hour without any problems or dramas, and left the car clean and tidy.
April 4, 2026
Reply from National Windscreens - Dartford
We appreciate you sharing your experience. We're happy to hear that the technician contacted you and arrived promptly. We're glad the windscreen replacement was completed efficiently without issues, and that the car was left clean.
Wrong Windscreen fitted
The service was good but I did not get the Mercedes windscreen I requested and was told would be fitted.
Very disappointed indeed.
April 8, 2026
Reply from National Windscreens - Dartford
We appreciate your feedback and apologize that the correct windscreen was not fitted as requested. We'll investigate this to ensure it doesn't happen again.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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