Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
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Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
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Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
551 reviews
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Need improvement
Windscreen fitted properly and on time. However, inbuilt camera outer shell is not properly fitted and still have gap.
May 29, 2026
Reply from National Windscreens - Derby
We appreciate your feedback. We are concerned about the camera shell and will review our fitting process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
All fine
All fine, only minor issue was that I had to ring to check that my car was ready.
May 23, 2026
Reply from National Windscreens - Derby
We appreciate your feedback. We regret the inconvenience of needing to call us.
No problems with the installation
No problems with the installation, but what a nightmare appointment booking process! Multiple week delay for an appointment to replace at home, which was cancelled at short notice. Told that due to car, had to be replaced at your service point which introduced a further multiple week delay. In the event, there was absolutely no need for the appointment at your location and it could have been done at home saving me a 4.5 hour delay waiting in the local park! What a pity my insurance forced me to use you! Wasn't impressed with the multiple pay now Emails. I'd already talked with your customer service and we'd agreed I would pay on the morning of the appointment. Not happy and wouldn't use you again, if I had a choice...
May 27, 2026
Reply from National Windscreens - Derby
Thank you for sharing your detailed feedback. We sincerely regret the multiple delays and inconvenience you experienced with the appointment booking and service location. We are reviewing our processes to prevent similar situations and ensure clearer communication regarding payment and service options.
Reply from National Windscreens - Derby
Thank you for your feedback! We are glad you enjoyed your experience.
Everyone was friendly and the service…
Everyone was friendly and the service was amazing. The guy who did my windscreen made conversation with about the game I was playing. Fantastic friendly service.
April 27, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that everyone was friendly and the service was amazing, with friendly conversation during your windscreen replacement.
Easy booking - Good Comms -Great service at shop
April 28, 2026
Reply from National Windscreens - Derby
We appreciate you sharing that booking was easy, communications were good, and service at the shop was great! We are so happy you were pleased.
Overall it went OK was meant to be a…
Overall it went OK was meant to be a home vist but on day of arrival was asked to go to local depot because of adverse weather coming that morning,only gripe was it was blazing sunshine with no rain forecast for days.
April 20, 2026
Reply from National Windscreens - Derby
We appreciate your feedback. We regret the change of venue due to the weather forecast, especially given the sunshine. We'll review our communication process to avoid similar situations.
Reply from National Windscreens - Derby
We appreciate you sharing that booking was easy and the process straightforward! We are so happy you were pleased with us.
Guy was pleasant on time no issues
Guy was pleasant on time no issues. Left a scratch on my bonnet ! I haven’t complained not really a big problem however it’s still a deep scratch
April 21, 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are sorry to hear about the scratch. We aim to provide excellent service, and we'll review this to prevent future occurrences.
Service was very quick and efficient…
Service was very quick and efficient but when I went under the bonnet when got home noticed most of the prestood trim fasterners have been broken and not replaced.
April 11, 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are sorry to hear about the broken fasteners. We aim for efficiency and thoroughness, and we'll review this issue.
Windscreen repaired at home quickly and…
Windscreen repaired at home quickly and efficiently.
April 11, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're so happy to learn that your windscreen was repaired quickly and efficiently at home.
Well where do I start black glue on my…
Well where do I start black glue on my bonnet water pipes not put back left hanging only one screw holding the water tray in and playing songs with swearing words in customer walked out with her young girl rang customer service and all they can say is sorry this is my motorhome which cost me a lot of money I rang my insurance told them I definitely will never step in a one of your garages again
March 27, 2026
Reply from National Windscreens - Derby
We appreciate you bringing this to our attention. We're very sorry to hear about the issues with the repair and the inappropriate music. We'll investigate these concerns to ensure this doesn't happen again. Thank you for your feedback.
Super efficient service and very…
Super efficient service and very helpful people at the fitting station.
April 8, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to learn that our service was super efficient and our people were very helpful.
Very good service
It was done by a capable man who came on time with the advance phone call being of great help.
April 7, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to learn that a capable technician completed the work and that the advance call was helpful.
Great communications leading up to the…
Great communications leading up to the work being carried out, professional all the way 👏
March 31, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're so happy to learn that you experienced great communications and professionalism leading up to the work being carried out.
I had a windscreen replaced ...
Although the depot was gearing up for the day ahead with vans full of windscreens, I was greeted when I arrived. After checking my details, I was informed how long the windscreen replacement would take. The manager was very friendly and efficient. The replacement eventually took three hours, an hour less than expected. Absolutely recommended!
March 31, 2026
Reply from National Windscreens - Derby
We're happy to hear that you were greeted well and found the manager friendly and efficient. We're glad the replacement was completed in less time than expected. Thank you for your recommendation!
Good service
March 30, 2026
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent in all aspects, I had a window screen replacement and I was very happy with the whole experience from booking to completion.
March 29, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're so happy to learn that you were very happy with your window screen replacement experience, from booking to completion.
Had to go to depot because van didnt…
Had to go to depot because van didnt carry gazebo, offered him to do work in garage but didnt. Offered to repair the windscreen when I had paid for replacement screen.
After night shift !!!!!!
March 28, 2026
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We're sorry the van didn't have the gazebo and for the windscreen replacement confusion. We'll review this to improve our service.
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