Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
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Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
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Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
551 reviews
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Very professional and courteous …
The guy informed me when he was coming and when he arrived got on with the job. He found another crack I hadn't seen and repaired them both.
Very professional and courteous.
March 24, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that you were informed of the arrival time and that the repair person was professional and courteous while completing the job, even finding an additional issue.
The installed windscreen wouldn’t…
The installed windscreen wouldn’t calibrate on the sensors so a proper Hyundai one had to be ordered surely that should have been done on the first place to save us going twice
March 19, 2026
Reply from National Windscreens - Derby
We appreciate your feedback and apologize that the initial windscreen wasn't compatible with your car's sensors, causing an extra visit. We'll review our procedures to prevent this inconvenience in the future.
Turned up for my appointment on the…
Turned up for my appointment on the wrong date but managed to squeeze me in! Really speedy, excellent service and would highly recommend.
March 14, 2026
Reply from National Windscreens - Derby
We're happy we could accommodate you despite the date mix-up. It's great to hear you received speedy and excellent service. Thank you for your recommendation!
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We are so happy to hear that you received excellent and prompt service.
Winscreen de-contamination
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage. Sam in reception looked it over & rather than charge me £40 for a bottle of agent that I'd never finish; simply rolled up his sleeves & together with me, did the job in about 5 mins. Very impressed & pleased with the outcome. Have previously used this company for a windcreen re-seal & they were really helpful then also.
March 19, 2026
Unprompted review
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're glad you were impressed with the service you received and that we could assist you with your windscreen issue. It's great to know our team was helpful during your reseal as well. Thank you for your positive feedback!
arrived within the allocated time slot…
arrived within the allocated time slot and completed the work promptly and profesionally.
March 12, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to learn that the work was completed promptly and professionally and that the person arrived within the allocated time.
Reply from National Windscreens - Derby
We appreciate you sharing that our team was very friendly, helpful, and quick! We are so happy you were pleased with our service.
Reply from National Windscreens - Derby
We are so glad that our communication was quick and good for you. Thank you for sharing your positive experience with us!
Excellent job.
March 5, 2026
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very disappointed
Very disappointed! Had a small chip. guy came here for 5 minutes, and it was the same as when he came. told me he finished and he actually made it worse. cowboy outfit
March 10, 2026
Unprompted review
Reply from National Windscreens - Derby
We regret that the repair did not meet your expectations and even worsened the chip. We appreciate your feedback and will investigate this issue to improve our service.
Handed keys in at 12pm and collected 3…
Handed keys in at 12pm and collected 3 hours later, so quick and easy.
February 28, 2026
Reply from National Windscreens - Derby
We're happy to hear that our quick and easy service met your needs! Thank you for your positive feedback; we appreciate your time.
My vehicle went in on time and they…
My vehicle went in on time and they contact-us on completion.
February 24, 2026
Reply from National Windscreens - Derby
We're happy to hear that your vehicle service was completed promptly, and we contacted you as soon as it was ready. Thank you for your feedback.
Brilliant service- kept informed and up…
Brilliant service- kept informed and up to date, easy to amend booking and the guy that came to do the chip repair was lovely. 5* service!
February 26, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you were kept informed, found it easy to amend your booking, and that the repair technician was lovely.
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
We're glad you found it easy to book with good availability. Thank you for your positive feedback!
Excellent service
Excellent service, friendly and helpful and fixed the windscreen within time given. Many thanks
January 8, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received excellent, friendly, and helpful service, and that the windscreen was fixed within the estimated time.
Staff good at site,slight confusion…
Staff good at site,slight confusion between call centre and site,offered home fitting(not available)
February 6, 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are glad you found our staff helpful. We're sorry for the confusion regarding home fitting and will address this.
Everything done on time
Everything done on time, cooperative and friendly staff, excellent service
February 5, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy everything was completed on time with excellent service from our cooperative and friendly staff.
AVOID THIS SCAMMING BRANCH MESSED MY CAR UP!!!
AVOID THIS SCAMMING BRANCH! HAD WINDSCREEN REPLACED AND THEY FAILED TO RESET MY LANE ASSIST ETC NOW CAR HAS MULTIPLE FAULTS SHOWING ON DASH!!!
THE STAFF THAT ANSWER THE FONE ARE ALSO RUDE BUT THEY PUSS IN REAL LIFE!!!
February 12, 2026
Unprompted review
Reply from National Windscreens - Derby
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your lane assist and the rude phone service you experienced. We'll investigate these concerns.
Very helpful and great customer service…
Very helpful and great customer service from the teams.
February 6, 2026
Reply from National Windscreens - Derby
We appreciate you sharing your feedback! We are so happy to hear that our teams were very helpful and provided great customer service.
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