Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
Company replied
Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
Company replied
Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
Company replied
Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
rear screen replacement
they came when they said they would come and cleared up every speck of broken glass.
October 30, 2025
Reply from National Windscreens - Derby
We're happy to hear that we arrived on time and thoroughly cleaned up the broken glass. Thank you for your positive feedback; we appreciate it!
We we're really pleased with the…
We we're really pleased with the service only took 4 days to have the replacement
January 29, 2026
Reply from National Windscreens - Derby
We're happy to hear that you were pleased with our service and the quick replacement! Thank you for sharing your positive experience with us.
I have never give perfect scores
I have never give perfect scores. No body is perfect. The score I have given is equivalent to 90%.
January 19, 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are so glad the experience met your expectations. Thank you for taking the time to share your thoughts with us.
Reply from National Windscreens - Derby
We appreciate you sharing that booking was easy, the staff pleasant, and the work excellent! We are so happy you had a positive experience.
Impressive Process
Very efficient process - both in the booking arrangement and the person who did the replacement. It was my back window that was smashed so most of the glass ended up in the boot. He emptied my boot neatly and hoovered up all the glass. Impressive. He was a great combination of friendliness and professional efficiency.
December 25, 2025
Reply from National Windscreens - Derby
We're happy to hear that the booking and replacement process was efficient. It's great to know the technician was friendly and professional while removing the glass from your vehicle. Thank you for your positive feedback!
Excellent professional service.
Excellent professional service, kept me informed every step of the way. Due to foul weather mobile replacement had to be rescheduled concluding in visit to their premises for completion. Everyone friendly and helpful and work carried out efficiently and satisfactorily.
January 14, 2026
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're glad the service was professional and you were well-informed. We are happy the visit to our premises resulted in efficient and satisfactory work, despite the weather challenges. Thank you!
Excellent service all round very easy…
Excellent service all round very easy to deal with, although I was not around when the car was done as i had it dropped off at my warehouse so it could be done inside, bad weather day. Very pleased with the job.
January 9, 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear the service was easy to deal with, even though you weren't present. It's great to know you're pleased with the completed job at your warehouse.
Excellent service
January 8, 2026
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Give me back car Bonet light was on…
Give me back car Bonet light was on wires was out not fixed back and no one cares about it was told it was like this
January 12, 2026
Reply from National Windscreens - Derby
We regret to hear about the car bonnet light issue and how it was handled. We'll look into this to ensure better service in the future.
Reply from National Windscreens - Derby
We're happy to hear that your experience was easy and prompt! We appreciate your positive feedback and are glad you enjoyed our communications.
Reply from National Windscreens - Derby
We appreciate you sharing that our staff was very helpful, and the service was efficient! We are so happy you had a positive experience.
windscreen repair
repaired quickly and efficiantly three small chips however can still see a slight mark on the inside but not on the outside for some strange reason
January 8, 2026
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're glad the chip repair was quick and efficient. We'll review why a slight mark is still visible on the inside. Thanks again!
Introduced via my car insurance…
Introduced via my car insurance company, and received continuous emails from National Windscreens. The job was on time, on budget and well done.
January 7, 2026
Reply from National Windscreens - Derby
We're happy to hear that our service met your expectations. We appreciate you acknowledging our punctuality and quality of work. Thank you for your positive feedback!
Excellent windscreen replacement
National Windscreens Derby branch provided excellent service from start to finish when replacing my windscreen. Could not tell it was a new windscreen and as a courtesy they reattached the dash cam. Recalibration (ASDS) of the cameras was also carried out within the 3 hour replacement.
December 22, 2025
Reply from National Windscreens - Derby
We're happy to hear that you had such a great experience with the windscreen replacement at our Derby branch. It's great to know the service was excellent from start to finish and that you were pleased with the dash cam reattachment and camera recalibration. Thank you for your positive feedback!
Reply from National Windscreens - Derby
We're glad you were able to schedule an appointment quickly. Thank you for your feedback; we appreciate it very much.
Reply from National Windscreens - Derby
We're glad you found direct contact helpful. It's good to know our approach made things easier for you. Thank you for your feedback.
From app to finish top guys
January 1, 2026
Reply from National Windscreens - Derby
We're happy to hear that you had a great experience from beginning to end. Thank you for your positive feedback!
Good quality
Good quality, quick and professional approach towards the customers… thank you
December 24, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are happy to know that you received good quality service in a quick and professional manner. Thank you!
Very professional
Very professional, very polite and everything was completed in a timely manner.
December 24, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.