Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
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Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
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Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
551 reviews
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Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
We're happy to hear that you had a seamless experience and were well-informed. Thank you for your positive feedback!
The young man who came out to assess if…
The young man who came out to assess if he could fix it was ver apologetic as e said due to 2 points of impact a new screen would be needed and that he'd call his manager to see if it could be sorted for the following day.
He went above and beyond x
December 11, 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We're glad to hear that the employee was helpful and went the extra mile to assist you with your screen repair assessment. Thank you for your positive feedback.
Good Service from Start to Finish.
I had a really good experience overall. I asked for genuine manufacturer glass and paid the difference (you have to call them after the booking is made and wait for them to confirm it with your insurer. In my case, the insurer authorised up to a certain amount and I had to pay the difference). There was a bit of confusion between the branch and customer service about the status of the glass order, but it was sorted out within a day or two. Booking was easy, and both customer service and the branch were easy to get in touch with.
I could track the order status and book the appointment easily once the glass was in stock. I dropped the car off around 9am and it was ready by about 1pm. The car was left clean and tidy, with no damage or anything else I could notice.
The windscreen installation seems solid. I don’t really have a way to check it other than seeing how it holds up, and I took it through a car wash four days later with no issues. I think they use Michelin wiper blades if you choose to replace them as well, which seems like good value. Even if you buy them yourself, you’re not saving much.
Thanks to the team at National Windscreens Derby.
December 5, 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a good experience overall. We appreciate your feedback regarding the glass order and the communication. It's great to know that you found the booking process easy, the installation solid, and the car clean. Thank you for acknowledging the team.
Had to wait 5 hours when told 3 after…
Had to wait 5 hours when told 3 after another car was causing problems. This wasn’t my fault
November 24, 2025
Reply from National Windscreens - Derby
We regret the extended wait time you experienced due to circumstances beyond your control. We appreciate your feedback
Very efficient and quick
November 29, 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a quick and efficient experience. Thank you for your feedback!
Excellent Customer service
Repair done at home address promptly. Technician very polite.
November 26, 2025
Reply from National Windscreens - Derby
We're happy to hear that our technician was prompt and polite during the repair at your home. Thank you for your positive feedback!
The very helpful and courteous staff at…
The very helpful and courteous staff at the Derby branch who handled my windscreen replacement, did so very efficiently and professionally. New windscreen is working beautifully (heated) and the work was carried out in good time.
November 25, 2025
Reply from National Windscreens - Derby
We're happy to hear that the team at the Derby branch provided you with efficient and professional service during your windscreen replacement. We appreciate your positive feedback regarding the quality and speed of the work!
Fast and efficient service provider.
November 24, 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your positive experience with our services. We're glad you found our service fast and efficient!
Great customer service.
Great customer service, smooth process from start to finish with good communication and fantastic knowledge.
November 17, 2025
Reply from National Windscreens - Derby
We are happy to hear that you had a smooth experience! It's great to know our customer service and knowledge met your expectations. Thank you for your feedback.
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Local office who performed repair much…
Local office who performed repair much more helpful than national centre.
Still waiting for my email confirmation after 3 telephone calls, all sounded young and unhelpful..
November 8, 2025
Reply from National Windscreens - Derby
We're happy to hear that our local office was helpful. We apologize for the issues you experienced with the national center and the email confirmation. We'll address this to improve our service.
Fast an efficient
Fast an efficient. Would have been 5 stars but found a few tiny shards of broken glass on seat, in footwell and on dashboard.
November 6, 2025
Reply from National Windscreens - Derby
We appreciate your feedback and are glad that you found our service fast and efficient. We regret to hear about the glass shards and will address this issue.
Great service
Superb service really polite good communication and a great job thank you
November 10, 2025
Reply from National Windscreens - Derby
We appreciate you sharing! We are so glad to hear you received polite service with good communication and that you were happy with the work.
Fantastic Service
Spoke to the branch on Monday morning and they arranged for the rear screen to be fitted the next day. Special thanks to Sam at the branch and Chris the fitter for their great customer service!
November 11, 2025
Unprompted review
Reply from National Windscreens - Derby
We're happy to hear that the branch was able to arrange your rear screen fitting so quickly. We appreciate your recognition of our team's great customer service and thank you for your positive feedback!
I didn’t think the repair was very…
I didn’t think the repair was very good. It doesn’t look much better than it did beforehand
November 4, 2025
Reply from National Windscreens - Derby
We appreciate your feedback and regret that the repair did not meet your expectations. We'll review this to improve our service.
Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our excellent, fast service and friendly staff. Thank you!
Reply from National Windscreens - Derby
We are so glad you are happy with our superb job. Thank you for your positive feedback; it means a lot to us.
Great service
Appointment given quickly, great service. Windscreen replaced cleanly and within a couple of hours. Friendly staff. Can’t fault them.
October 30, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received great service, a quick appointment, and a clean windscreen replacement from our friendly staff.
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