Unfortunately, my experience was disappointing. My appointment was changed from the afternoon to the morning after I had paid my insurance excess. I dropped the car off at 9:00 am but was told it... See more
Company replied
Location
Switch locationSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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See what reviewers are saying
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... See more
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Great simple stress free from the outset. Fantastic service. My insurance put you straight through to National Windscreens who were quick to book me in, giving me all details I needed plus sending the... See more
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Recently had the windscreen changed on my Jaguar F Pace and the communication and levels of workmanship was second to none. From the initial booking right until job completion I was kept in the loop... See more
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Company details
About National Windscreens - Doncaster
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, United Kingdom
- 01302-460-154
4.5
Excellent
558 reviews
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Efficient and skilful service
December 31, 2025
Reply from National Windscreens - Doncaster
We appreciate you sharing your feedback! We are so happy you were pleased with our efficient and skillful service.
Reply from National Windscreens - Doncaster
We are so glad to hear that you received excellent and prompt work. Thank you for sharing your positive experience with us.
Appointment made fitter rang me 30 mins…
Appointment made fitter rang me 30 mins away no mess left really happy
December 29, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you were pleased with the prompt communication and the tidy service. Thank you for your positive feedback!
Reply from National Windscreens - Doncaster
We appreciate you sharing! We are so happy to hear that you were happy with the smooth service you received.
Faultless experience
Faultless service from start to finish. Great communications and one happy customer at the end. Great team at Doncaster branch.
December 18, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you had a faultless experience with great communication. We appreciate your positive feedback and are glad you're a happy customer of our Doncaster branch.
Easily organised
Easily organised, great communication, efficient repair. Could not fault them from start to finish.
December 16, 2025
Reply from National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear that our organization, communication, and repair were efficient and met your expectations from beginning to end.
Reply from National Windscreens - Doncaster
We're happy to hear that our on-time service, communication, and efficient process met your expectations. Thank you for your positive feedback!
Excellent friendly and professional…
Excellent friendly and professional staff. The manager was hands on and full of information when any queries arose by waiting customers.
The only downside is that if having to wait a long time, the location is not ideal for doing anything but wait, but this is clearly because the unit is on an industrial, which makes it cost affective. Fortunatley I only had to wait a couple of hours for my windscreen to be replaced.
December 17, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you found our staff friendly and professional, and that the manager was helpful. We appreciate your feedback regarding the location and potential wait times. We'll consider this as we move forward. Thank you for your review!
Windscreen Replacement
Quick, efficient service with the finished product exactly what you'd expect.
December 8, 2025
Reply from National Windscreens - Doncaster
We appreciate your positive feedback! We're so glad to hear that you received quick, efficient service and the finished product met your expectations.
Will go again if ever needed
Very fast and professional but Sod’s Law on way home a speeding car lifted stones up onto my windscreen and put the smallest chip onto my new windscreen not even 30 mins after driving home
December 11, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you found our service fast and professional. We're so sorry to hear about the chip in your new windscreen shortly after your visit. Thank you for your review.
I had issues with the windscreen that…
I had issues with the windscreen that was fitted. But it was swiftly corrected with a dealer part. Excellent customer service
December 10, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that the windscreen issue was corrected quickly with an original part! We appreciate your feedback and are glad you received excellent customer service.
The guys I met was very professional…
The guys I met was very professional and welcoming also explained how long the process will take brilliant
December 8, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you found our team professional and helpful. We appreciate you taking the time to share your positive experience with us.
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Doncaster
We're happy to hear that our team was helpful and efficient, and that you were kept updated. Thank you for your positive feedback!
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast!
The booking was so easy, my windscreen needed replacing it was really bad I dropped my car off practically around the corner from me within a few hours it was all replaced and sorted. Excellent service, friendly staff, reliable would definitely recommend and keep them in mind for any future problems.
November 27, 2025
Reply from National Windscreens - Doncaster
We're happy the booking process was easy and your windscreen replacement was completed quickly. It's great to hear you found our staff friendly and the service reliable. Thank you for the recommendation!
Good service
Good service. Just wished they were a little nearer home. Had to travel to the nearest location. Also no appointments at the weekends so had to make arrangements for my husband to take the car in and get a lift into work.
November 26, 2025
Reply from National Windscreens - Doncaster
We appreciate your feedback. We regret that our location wasn't closer and that weekend appointments weren't available, causing inconvenience. We'll consider this as we improve.
Easy process from start of the claim to…
Easy process from start of the claim to the great service at the depot
November 25, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that the claim process was easy and that you had great service at the depot. Thank you for your positive feedback!
Great Service and Very Efficient
Great service and efficient at getting the windscreen replaced
November 7, 2025
Reply from National Windscreens - Doncaster
We appreciate you sharing your positive experience! We're so glad to hear you received great and efficient service for your windscreen replacement.
A good welcome and new what we there…
A good welcome and new what we there for took less time than expected great job
November 11, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that your visit was efficient and that you felt welcomed. Thank you for your positive feedback; we appreciate it a lot!
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