My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... See more
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Location
Switch locationUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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See what reviewers are saying
Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... See more
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... See more
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The car window man arrived promptly with the slot he had rung to advise me first thing in the morning. He was kind and helpful with his advice concerning the dog blanket covered in broken glass. He co... See more
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Company details
About National Windscreens - Dundee
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, United Kingdom
- 01382-604-187
4.7
Excellent
419 reviews
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The technician that came out to me was…
The technician that came out to me was very polite, very professional and got straight to work. They did a very professional job, you'd think the glass had never broken.
The staff managing the appointment were also very helpful and very flexible making it much easier to arrange my appointment
April 6, 2026
Reply from National Windscreens - Dundee
We appreciate you sharing your feedback. We're happy to hear that the technician was polite and professional, and that they did such a great job. It's also great to know that our staff were helpful and flexible in arranging your appointment.
shocking service
Wouldn't recommend as they changed my appointment three times.
I was booked in for 1.30 on the day and called me at 10.30 in the morning to say he has had a nightmare of a morning and needed to go mobile and could I come now. customer service was shocking.Never even called to say my car was really.
March 18, 2026
Reply from National Windscreens - Dundee
We regret that your appointment was changed multiple times and that you experienced poor customer service. We appreciate you bringing this to our attention, and we will review our scheduling process to prevent this from happening again.
From booking to dropping & collecting…
From booking to dropping & collecting the car, everything was seamless and professional. Guys were great.
Quality of work was excellent as well.
Top job all round
March 24, 2026
Reply from National Windscreens - Dundee
We appreciate your positive feedback. We're happy to hear that your experience, from booking to collecting your car, was seamless and professional, and that you were pleased with the quality of our work.
Reply from National Windscreens - Dundee
We appreciate you letting us know that the technician was great and the service easy to use! We are so happy you were pleased with us.
Reply from National Windscreens - Dundee
We appreciate you sharing that our staff was friendly and helpful and provided great service! We are so happy you were pleased with us.
Sean that changed the windscreen was fab
March 11, 2026
Reply from National Windscreens - Dundee
We're glad you had a positive experience with the windscreen replacement. Thank you for your wonderful feedback; we appreciate it a lot.
Great communication from the fitters…
Great communication from the fitters and took less time than they thought! Good on site facilities(Dundee)
March 9, 2026
Reply from National Windscreens - Dundee
We're happy to hear that you had great communication with the installation team and that the job was completed faster than expected. We appreciate your positive feedback!
Reply from National Windscreens - Dundee
We appreciate your positive feedback! We are so happy to learn that you found our service straightforward, honest, and friendly.
Friendly efficient service
March 7, 2026
Reply from National Windscreens - Dundee
Thank you for your positive feedback!
Very efficient
Very efficient. Great service. Done and collected within a couple of hours.
March 6, 2026
Reply from National Windscreens - Dundee
We appreciate you taking the time to share your feedback! We are so glad to hear you received efficient and great service in such a timely manner.
Reply from National Windscreens - Dundee
We're glad the process was easy for you! Thank you for your positive feedback; we appreciate it very much.
After cancelling a few dates and then…
After cancelling a few dates and then having to travel to their Dundee depot...only to find the new windscreen was damaged. I eventually got it fitted 2 weeks after the initial date. However I cannot fault the fitter who came to my house to do the job. Professional and made a very good job.
February 17, 2026
Reply from National Windscreens - Dundee
We regret the issues you faced, including cancellations and the damaged windscreen, before your fitting. We're glad the fitter provided professional service at your home. We appreciate your feedback.
Efficient & friendly
February 26, 2026
Reply from National Windscreens - Dundee
Thank you for your positive feedback!
Excellent service
Excellent service. Courteous technician. Work completed satisfactorily.
February 18, 2026
Reply from National Windscreens - Dundee
We appreciate you sharing your feedback with us. We're so glad to hear you received excellent service and satisfactory work from our courteous technician.
Reply from National Windscreens - Dundee
We appreciate you sharing that our staff was friendly and our service was fast! We are so happy you were pleased with us.
Great service
February 11, 2026
Reply from National Windscreens - Dundee
Thank you for your positive feedback!
Reply from National Windscreens - Dundee
We appreciate you sharing your experience! We're so happy to hear our service was quick and professional with plenty of contact.
Prompt & efficient service.
January 29, 2026
Reply from National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly efficient service, coffee and biscuits.
Friendly and efficient service, and coffee.
February 6, 2026
Reply from National Windscreens - Dundee
We appreciate your positive feedback! We're so happy you found our service friendly and efficient and enjoyed our coffee.
The staff were helpful and courteous
The staff were helpful and courteous. We had a small blimp with the windscreen wipers but it was sorted out by the staff in no time.
February 5, 2026
Reply from National Windscreens - Dundee
We're glad to hear that our staff were helpful and courteous! We appreciate your positive feedback and are happy the issue with the windscreen wipers was resolved quickly.
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