Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... See more
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See what reviewers are saying
Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
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I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen... See more
Company replied
The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable... See more
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Company details
About National Windscreens - Edinburgh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, United Kingdom
- 0131-610-0341
4.8
Excellent
645 reviews
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Excellent comms re arrival time on the…
Excellent comms re arrival time on the day before and update in the day. Friendly and good explanation post fitting instructions
January 30, 2026
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the communication regarding the arrival time and the fitting instructions.
Fast friendly and efficient.
Fast, efficient and decent friendly staff who kept me updated on how long the job would take. Got stuck in massive traffic jams and phoned ahead to advise I would be delayed. They still managed to fit the job in with no fuss and it was completed quickly. First class experience with great staff at the Edinburgh branch.
February 3, 2026
Unprompted review
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to share your experience. We're happy to hear our Edinburgh branch provided a first-class experience with fast, efficient service. We're glad our staff kept you updated and accommodated your delay. Thank you!
Reply from National Windscreens - Edinburgh
We appreciate you sharing! We are so happy you were pleased with our fast and efficient service and that you found our work excellent.
Reply from National Windscreens - Edinburgh
We are so happy we could provide such prompt service! Thank you for your feedback; it means a lot to us.
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We are so glad to hear you found our service fantastic, professional, and friendly from start to finish.
Reply from National Windscreens - Edinburgh
We are happy to hear that you received brilliant service! We appreciate you taking the time to leave us such positive feedback.
Easy to deal with and excellent results
Dealing with National Windscreens (to arrange repair of chips in the windscreen ahead of an MOT) was straightforward and pretty inexpensive (thanks to my car insurance). Actually dealing with the technician on the day for the repair was entirely hassle free, with a great result.
January 16, 2026
Reply from National Windscreens - Edinburgh
We're happy to hear that arranging your windscreen chip repair was straightforward and inexpensive. It's great to know you experienced a hassle-free repair with a great result. Thank you for your positive feedback!
Staff were friendly and welcoming
Staff were friendly and welcoming , their service was prompt and efficient. Would certainly recommend to friends and family.
January 15, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and welcoming, and that our service was prompt and efficient. Thank you for recommending us!
Great service
Great service, they ensured I was comfortable while I waited and everyone was friendly.
Also when there was an additional problem with my bonnet they helped to fix it and walked me through the problem and solution, very helpful.
The person who done my windscreen was grant and he did a great job!
January 9, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that you were comfortable while waiting and that everyone was friendly. It's great to know that we could help with the additional bonnet issue and explain the solution clearly. Thank you!
Reply from National Windscreens - Edinburgh
We appreciate you sharing that the service was extremely professional with great workers! We are so happy you had a positive experience.
Reply from National Windscreens - Edinburgh
We're happy to hear that booking was easy, and our staff was friendly and helpful! Thank you for your positive feedback.
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The professionalism off The repairs…
The professionalism off The repairs that were carried out on my car
Thank you very much for the engineers who completed the repairs their experienced people thank you once again
January 1, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear you were pleased with the professionalism of the repairs carried out on your car and the experienced engineers who completed them. Thank you!
Reply from National Windscreens - Edinburgh
We're happy to hear that everything went smoothly and according to your expectations. Thank you for your positive feedback; we appreciate it!
Very easy and quick to to book
Very easy and quick to to book .
Arrived on time and fixed my windscreen within no time . Very efficient.
December 13, 2025
Reply from National Windscreens - Edinburgh
We're happy to hear that booking was easy and quick for you. It's great to know our service was efficient and timely in resolving your windscreen issue. Thank you!
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff were friendly, helpful, and competent.
Reply from National Windscreens - Edinburgh
We appreciate you sharing! We are so happy to hear that you were very pleased with our great job and service.
I would recommend this company to anyone
I would recommend this company to anyone that’s thinking about using their services. Scott was so helpful and made me feel assured that my back windscreen was going to be fixed and no issues since. Some junkie threw a bottle of echo falls at the back but I decided to go through insurance and national windscreens were approved and I wouldn’t go anywhere else too guys there 👌🏾
December 8, 2025
Reply from National Windscreens - Edinburgh
We appreciate you recommending our services! We're happy to hear that you felt assured with the service you received. We are grateful for your feedback and are glad the back windscreen was fixed to your satisfaction.
Communication was excellent
Communication was excellent, Technician was a real example of good practise, he really knew his job and left giving me advice and confidence on how to look after my windscreen, It is a fact that any organisation is only as good as its staff, your technicians attention and your overall service is well deserving of my five star award. Well done and thank you.
December 12, 2025
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience. It's great to hear that you were pleased with the clear communication and the technician's expertise. We're glad the advice provided gave you confidence in caring for your windscreen. Thank you for the five-star rating!
Reply from National Windscreens - Edinburgh
We appreciate you sharing! We are so happy you were pleased with our great service delivered in a short time.
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