A brilliant experience with National Windscreens! My car was booked in promptly and window screen changed as I waited which was very quick. Friendly helpful staff. Many thanks
Company replied
Location
Switch locationUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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See what reviewers are saying
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... See more
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Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... See more
Company replied
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... See more
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Company details
About National Windscreens - Halesowen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, United Kingdom
- 0121-369-0738
4.7
Excellent
384 reviews
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Punctual and carried out the work…
Punctual and carried out the work with expert precision
April 18, 2026
Reply from National Windscreens - Halesowen
We appreciate you sharing that we were punctual and carried out the work with expert precision! We are so happy with your feedback.
Dropped my qashqai off and they said…
Dropped my qashqai off and they said approximately 4 hours so I expected that a nice lady phoned me 2 and a half Hours later to say all done as I got there lovely girl said she did it and advised me what the people had done before I took the car on was the problem so thank you to the lady for all her help 👍👍👍
April 13, 2026
Reply from National Windscreens - Halesowen
We're happy to hear that your experience was efficient and helpful. We appreciate your positive feedback regarding the service and the explanation you received. Thank you for taking the time to share your review!
What an amazing team at Halesowen!
What an amazing team! Despite being far from home and having my car broken into, they handled everything perfectly!
Thank you guys for taking care of me in such a short amount of time.
April 16, 2026
Unprompted review
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that our team handled everything perfectly after your car was broken into, even though you were far from home. We're glad we could take care of you quickly.
Nice friendly welcome
Nice friendly welcome, fast service and lovely young lady that did the replacement.
April 8, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We are so happy you received a nice, friendly welcome and fast service from our lovely staff member during your replacement.
Reply from National Windscreens - Halesowen
We're happy to hear that you enjoyed your experience with our team! Thank you for your recommendation and positive feedback.
A quick and efficient service
A quick and efficient service, windscreen replaced and recalibrated. Job completed in under 2 hours.
April 3, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We're so happy to learn that the windscreen replacement and recalibration was completed quickly and efficiently.
Booking the replacement screen was…
Booking the replacement screen was straightforward. Communication very good and workmanship very tidy.
March 26, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We're so happy to learn that booking the replacement screen was straightforward, communication was very good, and workmanship was very tidy.
Reply from National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Halesowen
We're glad you found our staff friendly. We appreciate your feedback and will keep you informed about our progress. Thanks!
It was quick and easy.
March 20, 2026
Reply from National Windscreens - Halesowen
We're glad you had a quick and easy experience. Thank you for your feedback; we appreciate it.
Fantastic customer service
Fantastic customer service. The lady who did my car waited 5 minutes after 5.00pm for me to collect my car.
March 13, 2026
Reply from National Windscreens - Halesowen
We appreciate you taking the time to leave us this great review! We're so glad to hear that you had such a positive experience with our service.
Good customer service
I popped in and Norman was very professional and helpful he got me in the next day!
Did a really good job very pleased!
March 20, 2026
Unprompted review
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We are so happy to learn that our service was professional and helpful, and that you were pleased with the job.
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We are so happy to learn that our service was excellent and very quick.
Initial disappointed as the first…
Initial disappointed as the first in-store repair was not a success but, the second mobile repair completed by 'Clyde' was very well done.
March 10, 2026
Reply from National Windscreens - Halesowen
We appreciate your feedback. We're sorry the initial repair did not meet expectations. We're happy the subsequent mobile repair was successful and well-executed.
Windscreen replacement
I was pleased to be phoned and offered a cancellation the day before my appointment was due. Helpful as my car needed an MOT retest!
The fitter was very friendly.
February 24, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback. We're happy to hear that you were contacted about an earlier appointment and that the fitter was very friendly. Thank you for your review.
Very speedy service
Very speedy service.
The fitter was very nice and professional explaining how things work.
Took care of everything.
Highly recommended
February 27, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to learn that the service was speedy and the fitter was nice and professional while taking care of everything.
Easy appointment
Easy appointment, kept up to speed by technician. Car was ready as promised.
February 27, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear the appointment was easy, you were kept updated, and your car was ready as promised.
Job completed quickly and efficiently
Job completed quickly and efficiently, good follow up advice 👍
February 21, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We are so happy to learn the job was completed quickly and efficiently with good follow-up advice.
Excellent work
Took my car to Halesowen Depot, Mark did a superb job of fitting a new windscreen,he was polite and so knowledgeable.
February 23, 2026
Reply from National Windscreens - Halesowen
We appreciate your positive feedback. We're happy to learn that you had a superb experience at our depot and that the new windscreen fitting was completed to your satisfaction.
Communication was good and quick
Communication was good and quick. Booking was straightforward.
4 because I had to go twice as the first time the wrong windscreen had been sent to those doing it. Which felt like reliance on AI let system down at source, nothing to do with Halesowen branch.
February 10, 2026
Reply from National Windscreens - Halesowen
We appreciate your feedback and are glad the booking and communication were efficient. We regret that the wrong windscreen caused an extra visit. We'll review our processes to prevent similar issues in the future.
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