A brilliant experience with National Windscreens! My car was booked in promptly and window screen changed as I waited which was very quick. Friendly helpful staff. Many thanks
Company replied
Location
Switch locationUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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See what reviewers are saying
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... See more
Company replied
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... See more
Company replied
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... See more
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Company details
About National Windscreens - Halesowen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, United Kingdom
- 0121-369-0738
4.7
Excellent
384 reviews
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Reply from National Windscreens - Halesowen
We appreciate you sharing! We are so happy you were pleased with our very organised, quick service.
Professional Service
ADAS windscreen replacement including calibration done in less than 2 hours
Impressive!
Very pleased with the job
September 19, 2025
Reply from National Windscreens - Halesowen
We're happy to hear that you are very pleased with our ADAS windscreen replacement and calibration service completed in a timely manner. Thank you for your positive feedback!
Done a really good job and was really…
Done a really good job and was really flexible and quick. Thank you!
September 11, 2025
Reply from National Windscreens - Halesowen
We're happy to hear that you had a positive experience with our services! We appreciate your kind words and are grateful for your feedback.
Reply from National Windscreens - Halesowen
We appreciate you letting us know that our staff was friendly and very helpful! We are so happy you had such a positive experience.
Replacement Windscreen
Replacement Windscreen, dropped car off told could take up to 4 hours and half hours later I called NW to find out progress as had had no contact. 20 mins later got a text to say car was ready quickly followed by a call to say can you be here in the next 30 mins as we are closing. Work carried out satisfactorily new screen looks great, however on the drive home I noticed glass fragments on the dash and later on the seats and in the center console. Very disappointed with the hygiene standards.
September 5, 2025
Reply from National Windscreens - Halesowen
We appreciate your feedback and are glad the new windscreen meets your expectations. We regret the communication delays and the cleanliness issues you encountered with glass fragments. We'll address this with our team to ensure better service in the future.
Reply from National Windscreens - Halesowen
We appreciate you sharing! We're so glad to hear about the excellent service and great availability you experienced on our site.
Very good service,thanks
August 27, 2025
Reply from National Windscreens - Halesowen
We appreciate you sharing your experience with us. We are happy you received very good service from our team.
Reply from National Windscreens - Halesowen
We appreciate you taking the time to share your kind words. We're so glad you were satisfied with our service!
Professional service
Professional service from start of booking to collection. Friendly and efficient staff. Would recommend to anyone needing a windscreen replacement.
August 29, 2025
Reply from National Windscreens - Halesowen
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff friendly and efficient, and that you were pleased with our professional service. We're glad you would recommend us.
Reply from National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The work was completed on the day
The work was completed on the day, and at the time arranged.
August 22, 2025
Reply from National Windscreens - Halesowen
We appreciate you taking the time to share your positive experience! We're so happy the work was completed as scheduled for you.
Speedy repair excellent customer…
Speedy repair excellent customer service from Clyde and the person on reception when I collected
August 19, 2025
Reply from National Windscreens - Halesowen
We are delighted to hear about your speedy repair and the excellent customer service you experienced. Thank you for taking the time to share your positive feedback!
Reply from National Windscreens - Halesowen
We appreciate you taking the time to share your experience! We're so glad to hear our staff was prompt and helpful, providing great service.
Quick efficient friendly service 👍
August 6, 2025
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We are so happy you found our service quick, efficient, and friendly.
Excellent
We were contacted with an approximate time of their arrival & the young lad was informative, efficient and very polite
July 29, 2025
Reply from National Windscreens - Halesowen
We're happy to hear that the arrival time was convenient and that our team member was helpful and courteous. We appreciate your positive feedback!
Good service
Good service, fairly quick appointment and go an earlier cancellation appointment after asking, job done quickly. I knocked off 1 star as trying to pay the insurance excess via the payment line was frustrating until given a new number at the appointment (previously told appointment would be cancelled if we didn't pay first) and even though my husband gave his number for when ready for collection the technician rang me at work.
July 30, 2025
Reply from National Windscreens - Halesowen
We appreciate your feedback and are glad the service and appointment were satisfactory. We regret the payment and communication issues you experienced. We'll review our processes to improve these areas. Thank you for bringing this to our attention.
Great service
Great service and the windscreen was successfully repaired rather than replaced, saving insurance excess.
July 29, 2025
Reply from National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you received great service and that we could repair your windscreen, saving you money. Thank you!
Reply from National Windscreens - Halesowen
We're happy to hear that our staff was friendly and helpful! We appreciate your positive feedback and are grateful for your review.
Reply from National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Whole company has 'Not our problem ' mentality.
1 Changed my appointment time without informing me .
2 Online chat said they'd changed it back when they hadn't
3 Halesowen branch blaming everyone else . Shrug shoulders -not our problem mentality.
4 Didn't complete my new windscreen installation & intimidated me into paying excess.
5 Drove in with car legal on UK roads , left with a vehicle illegal to drive.
July 22, 2025
Reply from National Windscreens - Halesowen
We appreciate you bringing this to our attention. We're sorry to hear about the appointment change, communication issues, the incomplete installation, and the concerns about your vehicle's legality. We'll investigate these points with the branch to ensure our service meets expectations.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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