A brilliant experience with National Windscreens! My car was booked in promptly and window screen changed as I waited which was very quick. Friendly helpful staff. Many thanks
Company replied
Location
Switch locationUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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See what reviewers are saying
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... See more
Company replied
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... See more
Company replied
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... See more
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Company details
About National Windscreens - Halesowen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, United Kingdom
- 0121-369-0738
4.7
Excellent
384 reviews
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Reply from National Windscreens - Halesowen
Thank you for your kind words! We're delighted to hear you found our service excellent, prompt, and professional. Your feedback is very valuable to us, and we appreciate you taking the time to share your positive experience. We are committed to providing the best possible service to all our customers, and your review helps us confirm we're meeting that goal.
Reply from National Windscreens - Halesowen
Thank you for your kind words. We appreciate your feedback and are glad you found our service great, swift, and efficient.
Very professional
Pleasant technician, good explanation of work to be done carried out without any fuss. Excellent.
February 13, 2025
Reply from National Windscreens - Halesowen
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to provide excellent service and it's wonderful to know that our technician met your expectations.
Great service from the local team
Great service from the local team at Halesowen, managed to support my request for an OEM screen and was fitted while I wait.
January 30, 2025
Reply from National Windscreens - Halesowen
We're so glad to hear about your positive experience at our Halesowen location. We appreciate you taking the time to share your feedback, and we're thrilled that our team was able to provide you with the support and service you needed. We strive to ensure our customers have a smooth and positive experience, and it's wonderful to know we achieved that for you.
Communication is key
You spelt my company's name wrong and therefore emails were not received - it took several attempts and over two weeks to correct.
January 16, 2025
Reply from National Windscreens - Halesowen
We understand your frustration with the incorrect spelling of your company's name and the delays in receiving your emails. We apologize for the inconvenience this caused. We value your business and are committed to providing accurate information and efficient service.
A happy customer
Prompt call centre response, text updates keeping customer informed, excellent workmanship from windscreen fitter.
January 17, 2025
Reply from National Windscreens - Halesowen
Thank you for your positive review! We're delighted to hear that you were pleased with our call center response, text updates, and the workmanship of our windscreen fitter. We appreciate your feedback and strive to provide excellent service to all our customers.
Done quickly
Done quickly, quicker than they originally said as I was staying around rather than collecting later.
January 10, 2025
Reply from National Windscreens - Halesowen
We are so glad to hear that your service was completed quickly and efficiently. We appreciate your business and look forward to serving you again in the future.
Really easy to book
Really easy to book, staff were very helpful and professional. Available waiting room and loos for convenience
January 17, 2025
Reply from National Windscreens - Halesowen
Thank you for your wonderful review! We're so glad to hear you found our booking process easy and that our staff were helpful and professional. We appreciate your feedback about the waiting room and restrooms, and we're committed to providing a comfortable and convenient experience for all our customers.
Nearside windows of car
Came when said they were coming fitted windows that all you can ask
January 15, 2025
Reply from National Windscreens - Halesowen
We appreciate you taking the time to share your experience. We're glad to hear that the windows were fitted as scheduled.
Very friendly helpful team let me know…
Very friendly helpful team let me know how to proceed and explained the reasons!!
January 8, 2025
Reply from National Windscreens - Halesowen
We're thrilled to hear about your positive experience! It means a great deal to us that you found our team friendly and helpful. We appreciate you taking the time to share your feedback; it motivates us to continue providing excellent service. We strive to ensure our customers understand each step of the process and the reasoning behind it, so we're delighted to know we succeeded in your case. Thank you again for your kind words. We value your business and look forward to assisting you again in the future.
Reply from National Windscreens - Halesowen
We're thrilled to hear you found our service easy to organize and that communication was excellent. Your positive feedback means a great deal to us, and we appreciate you taking the time to share your experience. We strive to make the entire process as smooth and straightforward as possible for our customers, and it's rewarding to know we met your expectations. We're dedicated to consistently providing a high level of service and clear communication, and your comments reinforce our commitment to these values. Thank you again for your wonderful review; we truly value your business.
We're so pleased you had such a positive experience. It sounds like everything went smoothly from start to finish, and that's exactly what we aim for. Knowing that you found our communication clear and effective is particularly gratifying, as we understand how important that is for a seamless process. We appreciate you taking the time to share your feedback, as it helps us understand what we're doing well and where we can continue to improve. Thank you again for your kind words; we hope to serve you again in the future.
Great all round
On Time, polite, clean and tidy and friendly . Replaced my windscreen with no bother in even in freezing cold temperatures
December 27, 2024
Reply from National Windscreens - Halesowen
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our service. We strive to provide excellent customer service and are glad that our team was able to assist you, even in challenging weather conditions.
very prompt and efficient…
very prompt and efficient service---------flexible to my requireement re appointment times
December 24, 2024
Reply from National Windscreens - Halesowen
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad to hear that you found our service prompt, efficient, and flexible to your needs.
Friendly staff excellent workmanship…
Friendly staff excellent workmanship highly recommend
December 19, 2024
Reply from National Windscreens - Halesowen
Thank you for your kind words! We're so glad to hear you found our staff friendly and our workmanship excellent. We appreciate your recommendation and are committed to providing the best possible service to our customers.
Reply from National Windscreens - Halesowen
Thank you for your kind words. We are thrilled to hear that you found our service friendly and professional.
Replacement windscreen
The windscreen was fitted to meet my cars requirements, in a timely manner, by pleasant professional technicians.
December 20, 2024
Reply from National Windscreens - Halesowen
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the quality of our work and the professionalism of our technicians. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
I have marked you 3* for your…
I have marked you 3* for your efficiency, I am disappointed with the quality for of the work done. I intend to have the windscreen tested to ensure it passes MOT, as there is significant scratch mark on the driver’s view.
December 17, 2024
Reply from National Windscreens - Halesowen
We understand your disappointment with the quality of the work. We strive to provide excellent service and are sorry to hear that you're not satisfied. We appreciate you bringing this to our attention and will take your feedback into consideration.
Reply from National Windscreens - Halesowen
Thank you for your kind words. We're thrilled to hear you were happy with our service. We appreciate your recommendation.
Did great job and kept informed about…
Did great job and kept informed about appointment and how job
December 11, 2024
Reply from National Windscreens - Halesowen
We appreciate your kind words and are glad to hear that you were kept informed throughout the process. We strive to provide excellent service and appreciate your positive feedback.
Staff were friendly and did the job in…
Staff were friendly and did the job in the time stated.
I felt like the finish wasn’t perfect: the headliner wasn’t clipped in all the way, the rubber door seal wasn’t replaced correctly so I needed to use a pry tool to put it on the correct side of the trim. Both clips for the sun visor were snapped and I have had to order replacement parts at a cost of £10. I wasn’t made aware of this it was hidden for me to find when they vibrated and rattled.
Also the car was taken in a 15 mile drive but this may be normal for camera re-calibration. None of it is the end of the world but it isn’t 5 star either.
December 5, 2024
Reply from National Windscreens - Halesowen
We appreciate your feedback and understand your concerns about the finish of the work. We strive to provide a high-quality service and are disappointed to hear that the headliner, door seal, and sun visor clips were not installed to your satisfaction. We will use your feedback to improve our processes and ensure that all work is completed to the highest standard.
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