Great experience with them from start to finish

The staff at the Hull branch were fantastic, updated me early in the day and worked quickly and efficiently. Only down side was that when the job was booked, National Windscreens booked it as a one man job when it was a two man job. This meant that my appointment to be done at home in the morning meant I had to go to the branch in the afternoon, which really wasn't helpful!
Would have been 5 stars if it weren't for that and this is in no way a reflection on the fitters, who did a fantastic job.

It was easy to arrange the repair. Matt the technician was very helpful in telling me when he would arrive. He was very pleasant and efficient.

What a cowboy company they are .! . Booked a replacement windscreen for my car on 20 / 12 / 25 . Booked me in for 29th Dec. . Paid my £200 excess before Xmas. Technician called at 9am on day .told me he had 4 or 5 other bookings before me . Called me around 1.45 to say it would be around 3.30 to 4pm . And did I have flood light and cover .( gets dark after 3pm onwards and cover was for rain or drizzle . ) turned up at 4pm and 1st thing he said .. " can't do as its starting to rain . I said what happens now . Told me I had to try and re book it . What a company . ! . Bunch of cowboys . .auto glass any day .

Highly efficient and easy to deal with. Not sure about the texts saying 4 hours to deal with though. Actually 1.5 hours.

A very efficient job done. Thanks.

Fast and efficient 1.5 hour work job done

Fast 2 hour service. No issues

Good communication, nice people and got the job done quick. Felt at ease & confident with the repair! Thanks Matt

They were really helpful and got my window fixed really quickly!

The polite staff, and the quikness of job in hand.

I had a crack no bigger than a £1 coin which I said to the advisor. He said anything bigger than a 5p coin then the wind screen will have to be replaced anyways. The guy came and changed the windscreen. Midway through he said that could’ve probably been repaired that.
So could’ve been a £30 job instead of a brand new windscreen for £250. Rang the guy who organised it and he just said is what it is really, it’d have probably cracked if a repair attempt was made. How does he know ? The repair wasn’t even attempted or looked at by him.
I feel someone should be sent who could potentially repair it then if It can’t be repaired bang in a new windscreen. Update; it actually states on the website that in a zone b area, a repair can be attempted if it is smaller than 4cm. So why did the handler say 5p you need a replacement ? I spoke to the customer relations team and they said despite being told I’ll need a new windscreen I should’ve challenged the call handler and requested a repair technician to be sent out. How was I supposed to know ? The expert told me I’ll need a new windscreen. Again I thought a technician comes out to try to repair and then replace if needed. Do your research before arranging a new windscreen and challenge the experts for a repair.

First class from start to finish

Punctual, quick, good hotel in walking distance to wait, friendly service.

Friendly and considerate staff.
Fast and efficient fitting and calibration.
Explanation of dos and don'ts as well as a paper copy.

The windscreen that they replaced was fine. It was the damaged caused to my vehicle that was the problem. They cut the interior trim to my A pillar and they also broke the clip bracket to my sunvisor. This was then attempted to be repaired by gluing it back onto my roof lining and nothing was said to me, only for it to fall off a few days later.
However, having said this I did complain and the company agreed to repair the damage.

The service from the local branch was excellent, they were very accommodating with my unknown schedule and worked around it. They also had some space earlier and called me to offer this timeslot if i was available.
Great service!

Made a difficult panaronic sunroof replaced with ease thank you to all