The technician was friendly and ok knowledgeable. I purchased some widescreen wipers at the same time and they were incorrect for my car which he explained and I got refund with in few days. It took l... See more
Company replied
Location
Switch locationUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
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See what reviewers are saying
New windscreen fitted, under car insurance policy, and calibrated in the timescale given to me before appointment. One small issue once car collected, took it straight back and all sorted. Adam dealt... See more
Company replied
Couldn’t recommend this company enough, Top service by Adam at the Hull branch thank you for squeezing us in at short notice. Very happy with the quality of work, Top set of Lads
Company replied
I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... See more
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Company details
About National Windscreens - Hull
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, United Kingdom
- 01482-910-048
4.7
Excellent
530 reviews
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Quick and easy
February 23, 2026
Reply from National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good job, well done.
the first appointment date was cancelled due to lack of staff. But the fitter arrived on time for the revised date and did a good job, also as my appointment was last on his list, it was helpful to be able to track his progress during the day.
February 10, 2026
Reply from National Windscreens - Hull
We regret that the initial appointment was cancelled. We're glad the fitter arrived on time for the rescheduled appointment and completed the work to a good standard. It's great to hear that tracking the progress was helpful.
Reply from National Windscreens - Hull
We appreciate you sharing! We are so happy you were pleased with our very prompt and excellent service.
Professional approach to the job and…
Professional approach to the job and courteous with the client
February 18, 2026
Reply from National Windscreens - Hull
We appreciate you sharing that we were professional and courteous! We are so happy you were pleased with our approach to the job.
Great they came to my house at the time…
Great they came to my house at the time they gave great communication from the fitter
February 17, 2026
Reply from National Windscreens - Hull
We're happy to hear that our fitter provided great communication and came to your house at the scheduled time. Thank you for your positive feedback!
Incompetent
Never in my life have I dealt with a company with this level of incompetence.
Booked a repair through my insurance company knowing full well and instructing them that it was unrepairable.
The technician turned up at the house and said it cant be repaired!
Booked another appointment to get it replaced. Took a day's holiday as I was supposed to be working that day. Got a phone call from the technician asking if I had a garage because it was raining. When I told him I didn't (like 90% of the UK population) he said unless I could provide cover from the rain he couldn't carry out the replacement. When I asked why he didn't have a pop up gazebo like RAC, AA, Autoglass, Halfords etc he said "we keep asking for one but they won't buy us one?
So the appointment was cancelled.
I then rang hull depot and tried to understand how they were ever going to carry out the repair if they were going to cancel every time it rained? Especially as its rained every single day for the last 4 weeks.
In desperation I agreed to make a 15 mile trip to their depot in Hull today at 1pm. On my way there I get a phone call saying the replacement screen couldn't be fitted because "it was faulty and delaminating and the fitter should have realised when he came to your house to fit it"
Needless to say I wasn't happy and the appointment was again cancelled. Having moved my day off once and used up 2 days annual leave and wasted my time plus money on diesel I asked if a manager could ring me as to how we were going to resolve this.
No phone call just an automatic text saying my appointment had been rescheduled for the 23rd! What time? God knows? Where? The depot or my house? God knows?
Plus im on nights the night before and im not wasting another days holiday.
If its at my house what happens if its raining again?
February 19, 2026
Unprompted review
Reply from National Windscreens - Hull
We appreciate you bringing this to our attention. We are very sorry to hear about the series of issues you have experienced, including the multiple cancellations, the faulty screen, and the lack of communication. We will investigate these points to see how we can improve our service. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Fast efficient and very helpful
The fitter was very helpful and pleasant.He did an excellent job and very efficient.
February 13, 2026
Reply from National Windscreens - Hull
We appreciate your positive feedback! We're so happy to learn that the fitter was helpful and pleasant and did an excellent and efficient job.
Cancelled appointment when actually en route
My appointment was cancelled at 8.10 en route as the glass hadn’t been delivered. I had to book a day off work, then a second day off when the glass hadn’t been delivered arrived. £400 down
February 4, 2026
Reply from National Windscreens - Hull
We regret that your appointment was canceled due to the late glass delivery, which caused you to take two days off work. We appreciate your feedback and will review our processes.
Reply from National Windscreens - Hull
We appreciate you sharing that our staff and service were great! We are so happy you had a positive experience.
Reply from National Windscreens - Hull
We appreciate you sharing! We are so happy to hear about our excellent service and engineer, and we thank you for recommending us!
My Defender was all done within a…
My Defender was all done within a couple of hours if that. Top service , Too job , Too lads
February 4, 2026
Reply from National Windscreens - Hull
We're happy to hear that your Defender service was completed quickly and to your satisfaction. We appreciate your kind words about our team and the service provided!
Quick and efficient service
I am pleased with the quickness of replacing my car windscreen. Everything was done professionally and was able to collect my vehicle is a short time. I can now drive the car with having to worry about the crack on passenger side.
January 28, 2026
Reply from National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear that the windscreen replacement was quick and professionally done, and that you could collect your vehicle in a short time. We're glad you can now drive without worry.
Reply from National Windscreens - Hull
We appreciate you sharing! We are so happy that you were pleased with our service and communication. Thank you!
Adam has been very professional sorting…
Adam has been very professional sorting out my RR windscreen replacement timely
January 15, 2026
Reply from National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was sorted out in a timely manner and that you received professional service.
Left broken glass in my door panel
Left broken glass in my door panel, didn’t leave job tidy, poor workmanship fingerprints all over my new installed window.
January 21, 2026
Reply from National Windscreens - Hull
We regret that the work was unsatisfactory, with glass, mess, and fingerprints. We'll review this to improve our service and quality. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Cannot recommend enough
I never do reviews. And using the windscreen team isn’t something anyone ever plans to use especially when it’s not your fault. But the team especially Lee couldn’t have been more supportive at my local branch in hull. He sorted my booking completely between Christmas and job done promptly so I could be back for school run, little things. But big to me. Recommend hugely. We never praise good service or people enough.
January 6, 2026
Reply from National Windscreens - Hull
We appreciate you taking the time to leave a review. We're happy to hear that your experience was supportive and efficient, especially during the busy holiday period. It's great to know the team helped you get back to your school run promptly. Thanks for recommending our services!
Great customer service right from…
Great customer service right from booking to fitting. Guy on the phone was very professional and very clear with booking instructions ect.
Guy who I was greeted with was polite professional and nothing was a problem quick service and not a single problem with windscreen since. I would highly recommend 10/10 for sure 👌
They was a slight issue with the windscreen being much bigger then the company thought and wouldn't fit in their van I was asked if I could travel to Hessle to get the job done which I could not because I was at work that day I booked in for it to be done in my works car park the gentleman on the phone had no issues with this what so ever and gave reassurance he would sort it 😀 which he did immediately!
January 12, 2026
Reply from National Windscreens - Hull
We're happy to hear that you had a great experience, from booking to fitting. We appreciate your recognition of our team's professionalism and helpfulness. We're glad we could resolve the windscreen issue and provide a quick service. Thank you for the 10/10 recommendation!
The guy who came to replace our broken…
The guy who came to replace our broken windscreen - called MATT - was fantastic and kind. He did a great job and we are pleased with what he did. He is an asset to your organisation.
January 13, 2026
Reply from National Windscreens - Hull
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service provided during your windscreen replacement. It's great to know you were pleased with the work.
Reply from National Windscreens - Hull
We appreciate you sharing that the service was great and professional! We are so happy you had a positive experience with us.
Great Job
No fuss, easy booking through insurance. Good communication throughout.
Appointment to suit me.
Did a great job
December 31, 2025
Reply from National Windscreens - Hull
We're happy to hear that the booking process was easy and communication was good. We appreciate that the appointment time suited you, and we did a great job. Thanks!
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