The technician was friendly and ok knowledgeable. I purchased some widescreen wipers at the same time and they were incorrect for my car which he explained and I got refund with in few days. It took l... See more
Company replied
Location
Switch locationUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
New windscreen fitted, under car insurance policy, and calibrated in the timescale given to me before appointment. One small issue once car collected, took it straight back and all sorted. Adam dealt... See more
Couldn’t recommend this company enough, Top service by Adam at the Hull branch thank you for squeezing us in at short notice. Very happy with the quality of work, Top set of Lads
Company replied
I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... See more
Company replied
Company details
About National Windscreens - Hull
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, United Kingdom
- 01482-910-048
4.7
Excellent
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with work completed by…
Very happy with work completed by national windscreens
June 1, 2026
Reply from National Windscreens - Hull
We are so pleased with your satisfaction. Thank you for your feedback!
Easy to book
Easy to book, Good communication from the man who was fixing it. Good job all round
June 5, 2026
Reply from National Windscreens - Hull
We're so pleased you found our booking easy and communication good. Thank you for your kind words!
Every thing was easy and the chap that…
Every thing was easy and the chap that did the job was very friendly
May 25, 2026
Reply from National Windscreens - Hull
We're so pleased everything was easy and our team member was friendly. Thank you for your feedback!
Scania unobtainium glass!
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they went the extra yard and got back in touch and said it was possible to make the window we needed by cutting the Land Rover windscreen. Brilliant job and Thank You!
June 2, 2026
Unprompted review
Reply from National Windscreens - Hull
We are so pleased to hear about your positive experience with our team. It is wonderful to know we could assist with your unique request when others could not. Thank you for sharing your kind feedback!
Reply from National Windscreens - Hull
We are so pleased to hear about your positive experience with our team. Thank you for your kind words!
Great guy who came to do the fitting
Great guy who came to do the fitting, very polite & absolutely no mess. The company kept me updated with everything dates/times etc leading up to it being fitted.
100% great company to deal with!
May 25, 2026
Reply from National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear our team member was polite and tidy, and that we kept you updated. We're glad you had a great experience.
Shame I had to wait 2 weeks for my windscreen. I thought windscreen were a priority.…
Shame I had to wait 2 weeks for my windscreen! There is a streak line right in front of my driving vision. I have wiped it off but it has come back. It wad ghere after man had been.
May 13, 2026
Reply from National Windscreens - Hull
We sincerely apologize for the delay and the persistent streak on your windscreen. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Hull
We're glad we could help you effectively.
Reply from National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
The fitters were polite and friendly and very respectful. They also did a quick and efficient job of replacing my windscreen. Highly recommended
May 7, 2026
Reply from National Windscreens - Hull
We appreciate your positive feedback. We're so happy to learn that the fitters were polite, friendly, and respectful and that they did a quick and efficient job. We're glad you recommend us.
Window replacement
On time. The technician was very professional, polite and very friendly. 👌👌👌👌👍👍👍👍😎😎😎😎
April 30, 2026
Reply from National Windscreens - Hull
We're happy the technician was punctual, professional, polite, and friendly. We appreciate you taking the time to share your positive experience!
Two engineers where brilliant
Two engineers where brilliant
Shame the new windscreen and a big scratch in it
Still not received my compensation back
April 24, 2026
Reply from National Windscreens - Hull
We appreciate your feedback. We're sorry to hear about the scratch on your new windscreen and the delayed compensation. We'll investigate this right away.
Reply from National Windscreens - Hull
We're happy to hear that our team was punctual, polite, and helpful during your interaction. Thank you for your positive feedback!
Reply from National Windscreens - Hull
We appreciate you sharing that we were on time, called before arriving, and performed clean work! We are so happy you were pleased with our service.
Quick repair
April 3, 2026
Reply from National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Unable to sort replacement at my home
Unable to sort replacement at my home, so I had to take car to depot. Sorted out great. Thanks.
March 24, 2026
Reply from National Windscreens - Hull
We're happy to hear that your issue was resolved at the depot. We appreciate you taking the time to visit us and thank you for your feedback.
Reply from National Windscreens - Hull
We are happy to hear that you received great customer service and communication! Thank you for your positive feedback.
Alround service poor need more…
Alround service poor need more staff,better trianed staff
March 15, 2026
Reply from National Windscreens - Hull
We appreciate your feedback and time. We'll address the staffing and training issues to improve our service.
Chip but advised to replace the windscreen
I had a chip and it was confirmed a repair but they thought it would be better to replace the whole windscreen. I didn't replace it though!
March 7, 2026
Reply from National Windscreens - Hull
We appreciate your feedback. We regret that the repair evolved into a full replacement recommendation. We aim to provide the best solution for every situation.
Great Service
Booking my car in for a windscreen replacement was nice and easy.
They were on time with the replacement and the replacement was complete in good time.
March 7, 2026
Reply from National Windscreens - Hull
We appreciate your positive feedback! We're happy the booking process was easy and that the replacement was completed promptly and efficiently. Thank you for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.