Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... See more
Company replied
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Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
Company replied
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
Company replied
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
Company replied
Company details
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
269 reviews
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Great service. The technician was 1st class, very friendly, nothing was a hassle to him. Great advert for your company
Great service.
The technician was 1st class, very friendly, nothing was a hassle to him.
Great advert for your company
June 25, 2026
Reply from National Windscreens - Kilmarnock
We're so pleased you received great service and that our technician was first-class and friendly. Thank you for your wonderful feedback!
Reply from National Windscreens - Kilmarnock
We're so glad to hear you had such a positive experience with us. We truly appreciate your kind words!
My vehicle was taken on time and more…
My vehicle was taken on time and more importantly finished on time.
The workmanship was first class with no mess or debris inside the vehicle after replacement of windscreen.
June 22, 2026
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Kilmarnock
We're glad everything was explained thoroughly!
Great service again
The technician showed up on time. Polite, courteous and job was completed. Can’t recommend enough. 10/10
June 16, 2026
Reply from National Windscreens - Kilmarnock
We're so pleased our technician was on time, polite, and completed the job well. Thank you for your wonderful recommendation!
Best Service
The guy at Kilmarnock was excellent - very helpful too. Superb service at this branch!!
June 10, 2026
Reply from National Windscreens - Kilmarnock
We're so pleased you received excellent and helpful service at our Kilmarnock branch. Thank you!
Great service carried out quickly and…
Great service carried out quickly and professionally.
June 9, 2026
Reply from National Windscreens - Kilmarnock
We're so pleased you received quick, professional service. Thank you for your feedback!
The car was done very quickly and to a…
The car was done very quickly and to a great standard the fitter was very informative and friendly was very pleased with the service 👍
June 6, 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're glad the service was quick and to a great standard, and our fitter was informative and friendly.
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Kilmarnock
We appreciate your kind words.
A job well done….
The whole process was simple and straightforward. The guys at the Kilmarnock branch were great. Friendly, helpful and kept me informed, a credit to National Windscreens…
June 5, 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're glad the process was simple and straightforward. We're happy our team was friendly, helpful, and kept you informed.
Reply from National Windscreens - Kilmarnock
We're happy to hear that you had a first-class experience with us. Thank you for your positive feedback; it means a lot to us.
Swift no nonsense service
Swift no nonsense service. Got car back an hour earlier than expected. Friendly staff.
June 3, 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're happy to hear you received swift service and friendly staff.
Reply from National Windscreens - Kilmarnock
We appreciate your kind words! We're glad you were pleased.
Excellent customer service
Excellent service provided, very friendly staff and I was kept informed at each stage.
May 29, 2026
Reply from National Windscreens - Kilmarnock
We're so pleased you received excellent service and our staff was friendly. We appreciate your feedback!
Great technician
Great technician, managed expectations perfectly, kept me updated. Amazing experience and very friendly staff.
May 17, 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're glad our technician managed expectations and kept you updated, providing an amazing experience.
Reply from National Windscreens - Kilmarnock
We appreciate your kind words about our quick wait time and good customer service!
Quick, efficient and on time
Quick, efficient and on time. Seemed to take him not too long for such a delicate operation on a large screen.
May 12, 2026
Reply from National Windscreens - Kilmarnock
We're so happy to hear our team provided quick, efficient service for your screen. Thank you for your kind words!
Excellent service
Thank you for a wonderful service I’m sorry I can’t remember the lad’s name but what a lovey boy he phone me through out the day with up dates on when he hope to arrive and was quick and very friendly
May 7, 2026
Reply from National Windscreens - Kilmarnock
We're so glad to hear you had a wonderful experience with our service! We appreciate your kind words about our team member's communication and friendliness. Thank you for your positive feedback!
Reply from National Windscreens - Kilmarnock
We appreciate you sharing that our staff was helpful and that you had no issues! We are so happy you were pleased with our service.
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