Very pleasant and professional staff.

The whole process was simple and straightforward. The guys at the Kilmarnock branch were great. Friendly, helpful and kept me informed, a credit to National Windscreens…

First class service from start to finish.

Swift no nonsense service. Got car back an hour earlier than expected. Friendly staff.

Quick, efficient and professional staf.f

Excellent service provided, very friendly staff and I was kept informed at each stage.

Great technician, managed expectations perfectly, kept me updated. Amazing experience and very friendly staff.

Quick wait time and good customer service

Quick, efficient and on time. Seemed to take him not too long for such a delicate operation on a large screen.

Thank you for a wonderful service I’m sorry I can’t remember the lad’s name but what a lovey boy he phone me through out the day with up dates on when he hope to arrive and was quick and very friendly

Very good and helpful staff, with no issues.

Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed. Nothing was too much trouble. Would recommend!

Recommended installer for my insurance company. Easy to make claim online and link to pay the excess. Minimal wait for the appointment date. Very efficient and friendly and a great job. Thanks

The car was taken in on time and staff were very helpful. The job was done very quickly. Only complaint I have is that the inside of the windscreen was not cleaned and had lots of smears.

the technician who fitted the glass and done the work was extremely competent in his work and took great care to minimise any mess in the car a credit to the company.

Ryan did a brilliant job in a very short time very efficient at his job.

Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lovely, replaced the windscreen and I got my car back a few hours later.

10/10 service, would recommend to everyone! Thanks National Windscreens 😁

The staff were so kind and knowledgeable& helpful.

Excellent took under an hour in there garage pleasant technician

I had my windscreen replaced by National Windscreens in Kilmarnock. The first glass (XYG) had a really bad distortion (“lens effect”) that actually affected vision. To be fair, after I raised a claim, their support team responded well and arranged a replacement.
On the second visit, they fitted a Lucas windscreen. The distortion is still there along the lower edge on the driver’s side, although not as bad as before. But the bigger problem is the installation quality.
During the work, the interior A-pillar trim on the driver’s side was scratched along most of its length. The external side mouldings also don’t sit properly anymore — they don’t fit back into place, there are visible gaps, and you can even see the fixings. So clearly something didn’t go right during the installation.
The technician saw this himself and said he couldn’t fix it on the spot and would speak to management and call me back. I never received that call. I also contacted support again and was told someone would get in touch, but so far no one has.
At this point, I’m okay keeping the second windscreen, but the quality of the work and the damage caused during installation are not acceptable.
It’s just a bit strange — they were quick to fix the first issue, but after the second visit, where new problems appeared, there’s been no follow-up at all. After almost a weak still waiting to hear back.