Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
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See what reviewers are saying
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
Company replied
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
Company replied
I dropped off my wifes Porsche for a new windscreen and from the moment I arrived Ewan was most helpful,he helped organise a taxi to take me to my destination and said the vehicle would be available... See more
Company replied
Company details
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
260 reviews
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Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great efficient service
November 25, 2025
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback regarding our workmanship and timely service. Thank you for sharing your experience with us.
Very helpful and accommodating.
November 4, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you taking the time to share your positive experience with us. We are so glad we could help you!
Fast and friendly service great company…
Fast and friendly service great company will recommend
November 5, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you sharing! We are so happy to hear that our service was fast and friendly. Thank you for recommending us!
Very helpful company had a small…
Very helpful company had a small problem which could have happened to any company, but very satisfied with how it was rectified, a company is only as good as how they deal with their mistakes and things do go wrong for every one but very apologetic and easy fix with a good outcome.
November 6, 2025
Reply from National Windscreens - Kilmarnock
We appreciate your feedback and are glad we could resolve the issue to your satisfaction. It's good to know our team addressed the problem effectively. Thank you!
They were to replace glass outside at…
They were to replace glass outside at my house but due to the weather it was changed to their premises.
November 6, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you sharing your experience. We're glad we could still complete the glass replacement at our location due to the weather conditions. Thank you!
Excellent service
Excellent service m. Easy to make booking through website. Very helpful staff on helpline when discussing possible fixing while travelling. Fitter at Kilmarnock friendly and was able to readjust his schedule to fit me in while I waited and job completed efficiently and to a good standard. Great service overall
October 29, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you sharing your feedback. We're happy to hear that you found it easy to make a booking through our website, and that our helpline staff were very helpful. It's great to know the fitter was friendly and completed the job efficiently and to a good standard.
Excellent service
Was called to bring car in ahead of booked slot and work was completed very quickly. Excellent customer service from the branch in Kilmarnock.
October 23, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that you were called in ahead of schedule and that the work was completed quickly. We appreciate your excellent feedback regarding the customer service at the Kilmarnock branch.
Reply from National Windscreens - Kilmarnock
We're happy to hear that everything was done to your satisfaction. Thank you for your positive feedback; we appreciate it.
Company performed well but initial…
Company performed well but initial appointment was cancelled due to unavailability of windscreen.
October 2, 2025
Reply from National Windscreens - Kilmarnock
We appreciate your feedback and are sorry the initial appointment was cancelled. We'll review our processes to prevent this issue from happening again.
Windscreen repair
Windscreen chip was fixed in a couple days from reporting no problems and you wouldn't even know it had happened
October 2, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that the windscreen chip repair was completed quickly and effectively. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
Great service
Great service
Phoned me ahead of appointment and agreed where to do the work as I was in work. Did a fantastic job on replacing the windscreen and was very clear on the aftercare instructions. Thank you so much for a seamless repair!
September 26, 2025
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback. We're happy to hear that you received great service, especially the call ahead of the appointment and the agreement on where to do the work. It's great to know the replacement was fantastic and the aftercare instructions were clear. We're glad the repair was seamless.
Reply from National Windscreens - Kilmarnock
We appreciate you sharing! We are so happy you were pleased with our quick, friendly, and efficient service. Thank you!
Stress free process from start to…
Stress free process from start to finish. Ewan was a credit to national winscreens. Accommodating and efficient.
July 7, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that your experience was stress-free from beginning to end. We appreciate your positive feedback and are glad our service met your needs efficiently.
Helpful staff at Kilmarnock depot and…
Helpful staff at Kilmarnock depot and made me a coffee ( what more could you ask for )
and car ready on time
September 18, 2025
Unprompted review
Reply from National Windscreens - Kilmarnock
We're happy to hear that our Kilmarnock team was helpful and that your car was ready on time. We appreciate you mentioning the coffee! Thank you for your positive feedback.
Quick and great job
September 12, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that you had a great experience with our quick service. Thank you for your positive feedback!
Very professional and great Comunication
Great Comms and Very professional job done very well and first class job
September 11, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you sharing! We're so glad to hear about your great communications and very professional, first-class job.
Excellent
Excellent - had have windscreens done at both Glasgow and Kilmarnock and recent experience at Kilmarnock didn’t disappoint. Guys generally want to help and are willing to offer suggestions as to options that could help. Very friendly and genuinely care about getting best outcome. Really wouldn’t want to take my cars anywhere else so very happy they are my allocated insurance contractor.
September 5, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that your Kilmarnock experience was excellent! We appreciate your kind words about our team's helpfulness and dedication to finding the best solutions. It's great to know you trust us with your cars. Thank you!
Very professional at his job and doing…
Very professional at his job and doing the job very satisfied.
September 5, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that you were very satisfied with the professional service you received. Thank you for sharing your positive experience with us!
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