Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
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See what reviewers are saying
easy to book in very helpful happy staff kept informed and finished on time BRILLIANT FULLY RECOMMEND
Company replied
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
Company replied
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
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Company details
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
261 reviews
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Very happy customer!
Replacement windscreen was dealt with extremely fast. Other companies were talking about 3 weeks where NW were 4 DAYS! Very happy. On the day the job was finished earlier than planned, and the guy doing it had another job to attend meaning he'd be out of the garage. He arranged to take my keys to a safe place for me to allow me to collect my car at a time that suited me. Very happy!
April 24, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy booking In process
Easy booking In process, work done at time stated. Friendly staff.
April 30, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful.
March 26, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Done promptly and technician was quick…
Done promptly and technician was quick and helpful.
March 19, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional and friendly
Professional and friendly. Repaired my windscreen in the time advised. Kept me upto date with progress. Very helpful
March 12, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great window service
Was messaged the night before to make sure that I was aware of the appointment that was made, phoned 20 minutes before appointment to make sure I was still able to make it, great service when I arrived and was told the procedure and how long it was going to take, car was givin back to me within the hour and the area or work was cleaned to ensure everything was perfect for when I drove away
March 9, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen chip fix
Good phone booking experience and email comfirmation. Staff very helpful on the day and promptly repaired the glass chips.
March 8, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5 star performance by the engineer
March 7, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Seemless ..
March 1, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The worker did a great job and even…
The worker did a great job and even hoovered out the car. Took all the stress of the situation away. Brilliant job
February 23, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient service
Quick and efficient service, all insurance taken car off.
February 21, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
professionals
the guys who fixed my windscreen were very professional as i watched them doing the job they explained everything that they were doing , i did not know how complicated and time consuming it was.
February 16, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick and efficient
February 16, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick, Amazing Service
I work away so had to have my car dropped off by someone else. National Windscreens kept in touch with me, and with them, to ensure that I knew what was happening and when it would be ready to collect. The replaced windscreen is great! Such a quick service, and really great, friendly people. Thanks!
February 8, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our windscreen cracked the day after…
Our windscreen cracked the day after the new one was fitted . No chip just a crack up one side. Reported it and still heard nothing back
January 31, 2024
Reply from National Windscreens - Kilmarnock
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
On time,quick repair
January 30, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Easy to book, quick too. Gent at the shop was great, fixed the problem, was super quick and easy to deal with, nice guy. Great service.
January 23, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent work and customer service!
January 10, 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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