I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... See more
Company replied
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, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
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Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... See more
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Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
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Reply from National Windscreens - Liverpool
We're so pleased to hear that you found our team to be very friendly and helpful. We truly appreciate your kind words and positive feedback!
Friendly staff & great work carried out…
Friendly staff & great work carried out in a timely manner
September 9, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that you found our staff friendly and that the work was carried out efficiently. Thank you for your wonderful feedback!
Staff was really helpful and…
Staff was really helpful and communication excellence from booking the appointment to a phone call when the technical was on his way. Excellent service, would highly recommend 5*
September 5, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our staff was helpful and that communication was excellent, from booking your appointment to receiving a phone call when the technician was on the way. It's wonderful that you experienced excellent service and would highly recommend us!
Got there a bit earlier than the time…
Got there a bit earlier than the time fitted me in and was away with in the HR great place very clean staff very nice
September 4, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that we were able to fit you in earlier than your scheduled time and that you were in and out quickly. It's wonderful to know you found our place very clean and our staff very nice!
Great service and friendly people
August 29, 2026
Reply from National Windscreens - Liverpool
We're truly glad to hear you experienced great service from our friendly people. We truly appreciate your kind words and positive feedback!
Reply from National Windscreens - Liverpool
We're glad to hear our service was professional and quick. Thank you for your feedback!
Issues trying to make payment
Attended Liverpool branch for windscreen replacement & calibration. Would not take cash payment, tried multiple times to pay via their payment line, however, would not accept visa payments, tried multiple times with different cards. Staff unhelpful and threatened me with a larger bill if payment was not made. When I contacted payment line & eventually managed to get through to a person, the female who answered stated that it was an issue with their system & happens regularly.
September 7, 2026
Unprompted review
Reply from National Windscreens - Liverpool
We are truly sorry to hear about the significant difficulties you encountered with payment at our Liverpool branch and the unhelpful staff interaction. We understand how frustrating it must have been to face payment system issues and feel threatened. We are actively investigating these concerns to prevent future occurrences and improve our service. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Your staff were friendly and compertent.
August 19, 2026
Reply from National Windscreens - Liverpool
We are so pleased to hear that you found our staff to be friendly and competent. Thank you for your wonderful feedback!
Excellent customer service
The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
August 23, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that you received such lovely and genuinely high-standard customer service from our team member. We truly appreciate your high recommendation!
All round top service
Ease of online booking process followed by Very helpful reception staff, then introduction to engineer who explained the process and checked my vehicle to ensure they had the correct windscreen to replace the cracked one. Very quick replacement turnaround
August 19, 2026
Reply from National Windscreens - Liverpool
We're delighted to hear about your positive experience! It's wonderful that our online booking was easy, our reception staff were helpful, and the engineer explained the process and ensured the correct windscreen was fitted. We're also pleased with the quick replacement turnaround.
Great job
Nice and professional, came to the house and sorted out the windscreen in good time, would highly recommend!
August 18, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our team was nice and professional, and sorted out your windscreen in good time. Thank you for your high recommendation!
Great communication
Great communication, went for a wander and some breakfast and my car was finished just as I returned.
Easy to organise
August 5, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our communication was great and that organizing everything was easy for you. It's wonderful that your car was finished just as you returned from your wander and breakfast!
Excellent job
August 5, 2026
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and easy to organise and great…
Quick and easy to organise and great job on the day.
August 3, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that arranging everything was quick and easy, and that we did a great job on the day. Thank you for your wonderful feedback!
They damaged my car by chipping the…
They damaged my car by chipping the paint along the roof line. Screen hasn’t been fitted correctly as been fitted uneven such as flush in middle higher on drivers side and bellow roof line on passenger side. Was advised they would fit a pilkington screen or similar then fitted a cheap Chinese screen. I asked multiple times what brand of screen would be fitted and the response from the fitter Gary was “I don’t know” multiple times. I did put a complaint in which they refused to do anything as I personally feel like it’s fraud by false representation regarding brand of glass. It has now gone to the ombudsman and awaiting their investigation. I wouldn’t use this company.
August 6, 2026
Reply from National Windscreens - Liverpool
We are very sorry to hear about the issues you've experienced, including the paint chip, the unevenly fitted screen, and your concerns regarding the brand of glass used. We understand your frustration and regret that your complaint was not resolved to your satisfaction, leading to an ombudsman investigation.
Very disappointing and potentially…
Very disappointing and potentially dangerous experience
I had my windscreen replaced by National Windscreens, but unfortunately the rain sensor did not work properly afterwards, and neither did the driver-side windscreen wiper.
I only discovered the wiper problem during extremely heavy rain while driving. The passenger-side wiper was working, but the driver-side wiper was not, meaning I could barely see anything through the windscreen. This was an extremely dangerous situation and left me with no choice but to stop the car and wait for the rain to pass.
What should have been a 1.5-hour journey home ended up taking around 4 hours because I had to stop and wait for the weather to improve. It was extremely stressful and frustrating, particularly because this problem occurred immediately after the windscreen replacement.
I am very disappointed that the vehicle was returned to me without the wiper and rain sensor being properly checked. These are essential safety features, and I would expect them to be fully tested after a windscreen replacement.
I hope National Windscreens takes this seriously and reviews its quality-control process to ensure that something like this does not happen to another customer.
August 5, 2026
Reply from National Windscreens - Liverpool
We are very sorry to hear about the extremely disappointing and potentially dangerous experience you had following your recent windscreen replacement. We understand how incredibly stressful and frustrating it must have been to encounter issues with your rain sensor and, more critically, the driver-side wiper during heavy rain, leading to such a prolonged and difficult journey home. We sincerely apologize that these essential safety features were not functioning correctly and were not properly checked before your vehicle was returned. We are taking your feedback seriously and will be reviewing our quality control processes to prevent similar incidents from happening again.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great communication throughout
Great communication throughout . The guys did an excellent job and remarkably quick ! No mess , no fuss.
August 5, 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear about the great communication and that our team did an excellent and remarkably quick job! Thank you for highlighting that there was no mess or fuss.
Great communication
Great communication, and the staff were friendly. Windscreen looks great.
August 4, 2026
Reply from National Windscreens - Liverpool
We're so pleased you experienced great communication and found our staff friendly. It's wonderful to hear your windscreen looks great! Thank you for your fantastic feedback!
Very efficient and quick
August 1, 2026
Reply from National Windscreens - Liverpool
We are so pleased to hear that you found our service to be very efficient and quick. We truly appreciate your positive feedback!
Rescheduled without the prior notice…
Rescheduled without the prior notice and I chose this specific branch as it had the closest appointment day. Crack was expanding daily due to the heatwave, no direct phone nr to call them and explain the situation. Called their line, lady said she will send them a message explaining why it is urgent, but nothing happened.
July 30, 2026
Reply from National Windscreens - Liverpool
We regret that your appointment was rescheduled without prior notice, especially given the urgency of your situation. We understand your frustration with the lack of direct contact and the unfulfilled promise of a message being sent. We appreciate you bringing this to our attention and will review our communication procedures.
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