The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ease of online booking process followed by Very helpful reception staff, then introduction to engineer who explained the process and checked my vehicle to ensure they had the correct windscreen to rep... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communications directly from the…
Good communications directly from the branch, from beginning to end.
This helped me to plan for drop off and pick times.
April 21, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that our branch's clear communication helped you effectively plan your drop-off and pick-up times. Thank you for your positive feedback!
I paid for replacement windscreen…
I paid for replacement windscreen wipers but they were not delivered and was told a refund would be coming, however it hasn’t
April 23, 2026
Reply from National Windscreens - Liverpool
We regret that the windscreen wipers were not delivered and the refund hasn't been processed yet. We'll investigate this issue to determine what happened.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
National windscreens, very proffesional.
I Would like to thank Roy for replacing my windscreen and keeping my buisness moving with minimal downtime being off the road... Roy and his colleague where both very proffesional in their work and I would recommend national windscreens to anyone... made life so easy and kept me in the loop the whole time from booking to arriving the day of glass replacement... customer service was excellent and I simply cannot fault them or their service, thank you! Michael hollowell, liverpool.
April 23, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that the windscreen replacement kept your business moving with minimal downtime! It's wonderful to know that the team was professional and kept you informed throughout the process. We appreciate your recommendation and thank you for your feedback!
Reply from National Windscreens - Liverpool
We appreciate you sharing that our service was simple to book and prompt and efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Liverpool
We appreciate you letting us know the service was excellent! We are so happy you were pleased with our work.
First class service
A call the day before to confirm that the replacement screen had arrived.
A welcome from the fitter on the day of the work and an estimate of when the car would be ready.
A call when the car was ready.
Car was clean when collected. Advice was given re not jet washing for 7 days and driving carefully until adhesive was totally hardened
April 23, 2026
Reply from National Windscreens - Liverpool
We appreciate you sharing your experience. We're happy to hear that you received a confirmation call and a warm welcome. We're glad you were informed about the car's readiness and that it was clean upon collection, with helpful aftercare advice provided.
Reply from National Windscreens - Liverpool
We appreciate you sharing that our staff was helpful! We are so happy you were pleased with our service and would recommend us.
Down to earth and professional.
Fabulous sevice from the guys in Liverpool.
Problem with the initial fitting but were quick to rectify the problem. Down to earth guys but professional. Highly recommended. Thanks.
April 24, 2026
Reply from National Windscreens - Liverpool
We're happy to hear about the fabulous service you received from the Liverpool team. We appreciate your recommendation and are glad they were quick to rectify the initial fitting problem. Thanks!
Brilliant 👌👍
April 14, 2026
Reply from National Windscreens - Liverpool
Thank you for your positive feedback!
"I recently had the windscreen replaced…
"I recently had the windscreen replaced on my Mazda CX-5 through National Windscreens, and I couldn’t be happier with the service. The entire booking process was incredibly smooth and hassle-free. The staff were absolute professionals from start to finish, and the quality of the work is top-notch. It’s a relief to have such a seamless experience for a stressful repair. Highly recommended!"
April 13, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that you were pleased with the service for your Mazda CX-5 windscreen replacement. It's great to know the booking process was smooth and the staff were professional. We appreciate your feedback on the quality of the work. Thank you for your recommendation!
Reply from National Windscreens - Liverpool
We appreciate you sharing that our service had efficient service and good communications! We are so happy you were pleased with us.
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're so happy to learn that our service was quick and helpful, and your windscreen was fixed.
A very quick and professional service.
March 31, 2026
Reply from National Windscreens - Liverpool
We appreciate you sharing that our service was quick and professional! We are so happy you were pleased with our service.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Liverpool
We appreciate you sharing that our staff was friendly and our service was very good! We are so happy you were pleased with us.
Great communication from the start but some after installation improvements needed.
Great communication from the start. Efficient service, however the screen was not cleaned after installation and the interior car trim, seats and flooring were left untidy, with remnants of exterior dirt left inside the car. The inside of the screen still has a “coating” that I’m finding difficult to clean off also.
April 8, 2026
Reply from National Windscreens - Liverpool
We appreciate your feedback and are glad the communication and service were efficient. We're sorry the cleanliness wasn't up to standard after the installation, and we'll address this to ensure better attention to detail in the future.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Liverpool
We appreciate you sharing that our staff was pleasant, cheerful, and helpful and that we did a good job! We are so happy you were pleased.
Would have been 5/5
Would have been 5/5, but crack found in replacement screen. I was called to advise whilst en route to the appointment and had to arrange another appointment for a week later. Aside from that, very good communication.
April 1, 2026
Reply from National Windscreens - Liverpool
We appreciate your feedback and are sorry to hear about the crack in the replacement screen and the need to reschedule. We value your comments on our communication.
They fitted windscreen at time and date…
They fitted windscreen at time and date as scheduled, no problem with screen. Just let down on replacement wipers, but their supplier failed to deliver.
March 29, 2026
Reply from National Windscreens - Liverpool
We're happy the windscreen fitting met your expectations. We regret the wiper delivery issue and any inconvenience it caused. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.