The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
Company replied
Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They fitted windscreen at time and date…
They fitted windscreen at time and date as scheduled, no problem with screen. Just let down on replacement wipers, but their supplier failed to deliver.
March 29, 2026
Reply from National Windscreens - Liverpool
We're happy the windscreen fitting met your expectations. We regret the wiper delivery issue and any inconvenience it caused. We appreciate your feedback.
Couldn't fault a single thing
Couldn't fault a single thing. Paul the engineer was a gentleman and a proffessional at his job . Kept me well informed. Six stars wouldn't be enough. Thankyou very much
April 3, 2026
Reply from National Windscreens - Liverpool
We appreciate your fantastic feedback! We're so happy to hear that you were thoroughly satisfied and that the engineer was professional and informative. Thank you!
Reply from National Windscreens - Liverpool
We're happy to hear that you had such a positive experience with our Liverpool branch. Thank you for your valuable feedback.
Great service!!
Great service!!
Lovely, attentive staff!
Completed the job in the time given.
A +++
March 20, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We are so happy to learn that you received great service from our lovely, attentive staff, and the job was completed on time.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Simple booking and drop off.
Simple booking and drop off.
New windscreen fitted professionally.
It could have been cleaned inside a bit better, there are a few streaks inside.
March 19, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that the booking, drop-off, and windscreen fitting went smoothly. We appreciate your feedback and will address the cleaning issue to improve our service.
Courteous and friendly staff
Courteous and friendly staff, job done on time and professional , lovely guys
March 18, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We are so happy to learn that our staff were courteous and friendly and that the job was completed professionally and on time.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient
Very efficient
One phone call to arrange everything and was very quickly organised
The fitter called prior to arrival with an update and a very quick installation
March 13, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that it was efficient to arrange everything with one phone call and that the installation was quick. We're also glad the fitter provided an update before arrival.
Outstanding Service
I was well informed of the engineers progress through the tracker.
Then the engineer got in contact with me himself.
A very pleasent younge man arrived.
He sorted everything without a problem.
Explained the paperwork to be signed before and after job.
A very pleasent service. Would highly recomend this company.
10/10.
Thankyou.
March 12, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that you were well-informed of the engineer's progress and that they contacted you directly. We appreciate your kind words about the service and that everything was sorted without any issues. Thank you for the recommendation!
Reply from National Windscreens - Liverpool
We appreciate you sharing that our staff was efficient and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Liverpool
We appreciate you sharing that our communication was great and team very friendly! We are so happy you were pleased with our service.
Had to wait all day despite a 4 hour…
Had to wait all day despite a 4 hour window. Dropped off at 8:30 as advised and rang at 12:30 to check progress and hadn’t even started it
March 6, 2026
Reply from National Windscreens - Liverpool
We regret that the service did not start within the estimated time frame, and we are sorry for the delay and inconvenience you experienced. We'll review this situation.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Liverpool
We appreciate you sharing that our service was friendly with great results! We are so happy you were pleased with us.
Excellent customer service 👏🏻
Excellent customer service 👏🏻 kept up to date with appointment and progress.
February 13, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're happy you received excellent customer service and were kept informed about your appointment and its progress.
Replacement screen
The staff i dealt with was polite courteous and very knowledgeable.
I was given an appointment and arrived the car was moved directly into workshop.
Work carried out in a timely manner and I was notified once car complete. The member of staff informed me of windscreen care over first week to ensure installation was set
Would recommend company to anyone needing a repair to windscreen or a replacement which mine needed
February 25, 2026
Reply from National Windscreens - Liverpool
We appreciate you sharing your experience. We're happy to hear that you found our staff polite, courteous, and knowledgeable and that the work was completed in a timely manner. It's great to know you would recommend our company for windscreen repairs or replacements. Thank you for your feedback.
Reply from National Windscreens - Liverpool
We appreciate you sharing that the job was great and professional! We are so happy you had a positive experience with us.
Quick and efficient service and the…
Quick and efficient service and the technician polite and professional
February 19, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We are so happy to learn that you received quick and efficient service from a polite and professional technician.
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're so happy to learn that you received friendly service and a quick, good job, with no problems.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.