The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
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See what reviewers are saying
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
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Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
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Had a good experience
Had a good experience. Car was fixed and was ready to collect in less than 2 hours
February 13, 2026
Reply from National Windscreens - Liverpool
We're glad you had a good experience and that your car was ready quickly. Thank you for your positive feedback; we appreciate your time!
Reply from National Windscreens - Liverpool
We appreciate you sharing that booking was easy and that our staff are lovely! We are so happy you were pleased.
Absolutely diabolical.
Absolutely diabolical.
Booked a chip repair and the day before the repair had a text to say it was being done 3 days later.
Failed chip repair within 2 weeks that spread over half the windscreen. Logged a complaint with National Windscreens who told me they would get the branch manager to ring me.....he didnt. Eventually told me they'd come out in 2 weeks to assess the windscreen repair and replace it of needs be.
I decided not to risk them failing that so I went with Autoglass instead who replaced the screen in 2 days.
National Windscreens believe the issue is now resolved and closed my complaint!
Oh and the branch manager also text me off his personal number unannounced.....👍🏻 pretty sure that breaks GDPR but ok 👍🏻
February 13, 2026
Reply from National Windscreens - Liverpool
We regret to hear about the issues with your chip repair, the delayed service, and the complaint resolution. We apologize for the inconvenience and the manager's unannounced text. We appreciate your feedback and will review these points internally.
All went smoothly from booking to…
All went smoothly from booking to collecting.
Excellent team and professional
February 18, 2026
Reply from National Windscreens - Liverpool
We appreciate you taking the time to leave us feedback. We're so happy to learn that everything went smoothly, and you found our team professional.
Really helpful crew who got the job…
Really helpful crew who got the job done.
Thank you all.
February 11, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that our crew was helpful and efficient. Thank you for your positive feedback; we appreciate it very much!
Reply from National Windscreens - Liverpool
We appreciate you sharing that our communication was good, the staff friendly, and the service prompt! We are so happy you were pleased with us.
Easy and quick
Easy and quick, windscreen fitted no problem or any damage on the dashboard. So glad
February 12, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're so glad the windscreen fitting was easy and quick, with no issues or damage.
Efficient, knowledgeable & friendly branch - (check that the validations dept. receive your insurance certificate early on).
Gary & staff are helpful, friendly, knowledgeable & provide an efficient & quality service; appx 4hrs 40 mins for my windscreen replacement with ADAS recalibration (2022 VW Golf 8 r-line). I was very impressed with the whole branch experience & communcation. (This was the first time I've had to have a windscreen replaced - small but loud impact stone chip that turned into an 'x' shaped crack).
Only issue I experienced:
If you're claiming through your insurance (in my case Hastings Premier - National Windscreens are their sole provider for glass repair or replacement); double check that the validations dept. have received your insurance certificate as early on as you can; I sent my certificate as soon as an email arrived asking for it but didn't receive anything back after that (I was expecting a message asking me to pay the insurance premium), I kept phoning & checking but they only 'received it' it the day before the work was due to be done (if your insurance certificate doesn't get through, they can't get the work authorised with your insurer & the work won't happen (at this point I'd been off work for the best part of 2 weeks whilst waiting for the day of my appointment (illegal to drive with the size & position of the crack) so couldn't afford any delays). I had to email my certificate about 6-8 times in total from x3 different email addresses (I checked and every email had sent, none were stuck in the outbox), in the end I was able to send it directly to one person (though it was still the same validations email address), which is when they thankfully confirmed receipt. Other than that everything was fine, I appreciate that the validation issue may have been due to a high workload, again i'm not complaining just saying it might be worth checking with them to make sure you don't have any issues/delays, or at least for peace of mind.
Notes:
I was able to (carefully) drive the car home on the day of replacement and was told to take the tape off the windscreen (I only checked when I got back home, though it might be worth asking when picking your car up), I was told to be careful over speedbumps for a few days (72hrs) & to not use a carwash or jetwash for 7 days after replacement.
Thanks for the reply below, that's much appreciated :)
February 12, 2026
Reply from National Windscreens - Liverpool
We appreciate your feedback and are glad you were impressed with the service. We're happy the team was helpful and efficient during your windscreen replacement and ADAS recalibration. We'll review the insurance certificate validation process to prevent similar issues. Thank you for the notes regarding aftercare.
Got a large crack in windscreen
Got a large crack in windscreen. The job was done to a high standard and the chaps were very customer centred and professional.
February 10, 2026
Reply from National Windscreens - Liverpool
We're happy to hear that the windscreen replacement was completed to a high standard. We appreciate your recognition of our team's customer-focused and professional service. Thank you!
Quick efficient job👍👌
February 10, 2026
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Pancuality was very ok
February 12, 2026
Reply from National Windscreens - Liverpool
We appreciate you taking the time to share your feedback with us. We're glad our service met your expectations for timeliness.
Reply from National Windscreens - Liverpool
We appreciate you sharing! We are so happy you were very pleased with our service all round.
Whole process from start to finish was…
Whole process from start to finish was excellent. Communication was excellent so I knew exactly what was going to happen and when.
February 5, 2026
Reply from National Windscreens - Liverpool
We appreciate you sharing your feedback! We're so glad to hear that you found the entire process excellent and that our communication kept you well-informed.
Excellent customer service
Excellent customer service, kept informed, speedy service.
joyful happy welcoming staff in the office just makes it so much easier thanks guys
February 10, 2026
Reply from National Windscreens - Liverpool
We appreciate you taking the time to leave us a review. We're happy to hear that you received excellent and speedy customer service and were kept informed. We're also glad you found our staff welcoming!
quick efficient
February 5, 2026
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Communication
Weather was awful, alternate arrangements made, excellent communication. Professional and friendly!
February 10, 2026
Reply from National Windscreens - Liverpool
We appreciate you taking the time to share your experience! We're glad that our communication and professionalism shone through, even when the weather created some difficulties.
Great service very accommodating thanks
February 6, 2026
Reply from National Windscreens - Liverpool
We appreciate you sharing that you received great and accommodating service! We are so happy you were pleased with us.
Mobile Appt - Make sure you have somewhere covered!
Would have been 5 but after booking mobile had to book looking at weather forecast & pray it stayed dry! Excellent customer service and fitting guys were very good with good communication on the day of fitting. Took 3 attempts due to weather but got there in the end and happy with the job done on full replacement 🌟🌟🌟🌟🌟
February 3, 2026
Reply from National Windscreens - Liverpool
We appreciate your feedback and are glad the fitting team provided excellent service. We regret the weather caused delays and appreciate your patience in completing the project. We value your business.
Really helpful windscreen engineer
Really helpful windscreen engineer. Very polite and kept me updated on his arrival.
February 2, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that the windscreen engineer was helpful and polite and kept you updated on their arrival.
Reply from National Windscreens - Liverpool
We appreciate you sharing! We are so happy you were pleased with our nice staff and quick service.
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